EBT Guides
Mar 19, 2025
Regularly checking your EBT balance helps you manage your benefits effectively. It ensures you have enough funds for your needs and helps you avoid declined transactions.
Additionally, it allows you to spot any unauthorized charges quickly.
In this article, we’ll cover five practical ways to check your EBT balance and walk through how to troubleshoot common card issues—including resetting your PIN and identifying and reporting incorrect charges.
5 Ways to Check Your EBT Balance
There are several ways to check your EBT balance, each with its own advantages and disadvantages in terms of convenience and ease of access.
Use the Benny App
Benny is a free mobile app that allows you to check your EBT balance and transactions in real time by linking your EBT card to the app. With Benny, you can also get cashback on groceries and other purchases, including at stores like Dollar Tree, Target, Walmart, and many others.
Download the Benny app. It's completely free with no hidden fees.
Call the Nevada EBT Hotline
Cardholders can check their EBT balance by calling the Nevada EBT Hotline at 1-866-281-2443. After dialing, select your preferred language, then enter your EBT card number when prompted. You will hear your current balance and recent transactions. Alternatively, you can use the number printed on the back of your card.
Use Nevada's Official SNAP Website
To check your EBT balance online in Nevada, follow these steps:
Visit the Nevada EBT website.
Click on the "EBT Cardholder Login" button.
Enter your User ID and Password. If you do not have an account, click on "Register" to create one.
Once logged in, navigate to the balance check section to view your current EBT balance and recent transactions.
Check at an ATM
Insert your EBT card into any ATM displaying the Quest® logo. Follow the on-screen instructions to check your balance. Note that some ATMs may charge a fee for this service.
Ensure the ATM accepts EBT cards by looking for the Quest® logo before proceeding. This method provides a quick and convenient way to access your balance.
Review Store Receipts
EBT users can check their balance by looking at the bottom of their purchase receipt, where the remaining balance is typically printed after a transaction. Both EBT Food and EBT Cash balances may appear, making it easy to keep track of your funds.
Know Your EBT Benefits Schedule
Understanding when your EBT benefits are loaded onto your card helps you plan your shopping trips and manage your budget more effectively.
When Funds Are Typically Loaded
In Nevada, EBT funds are typically loaded based on the last digit of the recipient's case number. This staggered system ensures a smooth distribution of benefits throughout the month. Knowing your deposit schedule helps you manage your balance and budget effectively. Check out the monthly EBT deposit schedule to know when to expect your benefits every month.
If your deposit date falls on a weekend or holiday, benefits are usually loaded the previous business day. Occasionally, delays due to system maintenance or statewide issues can occur. Notifications about unplanned delays will be posted on the state’s EBT website or shared via customer service. If your benefits are not deposited on time, call the EBT hotline at 1-866-281-2443.
Do Unused Benefits Roll Over?
Yes, unused EBT benefits in Nevada roll over to the next month. However, benefits expire after 365 days of inactivity. For more details, visit the DWSS website.
How to Fix Common Issues with EBT Cards
Occasionally, your EBT card may encounter issues even when it appears to be in good condition. Here are the solutions to address the most frequent problems.
Report a Lost or Stolen Card
If your EBT card is lost or stolen, take immediate action to secure your benefits.
Contact Customer Service Immediately: Call the EBT hotline at 1-866-281-2443 to report your card as lost or stolen. This will help prevent unauthorized use.
Request a Replacement Card: After reporting, request a new card. It will be mailed to your registered address within 7-10 business days.
File a Report if Required: Some states may require you to file a report with the local SNAP office. Check the DWSS website for specific instructions.
Spot and Report a Wrong Charge
If you notice unauthorized or incorrect charges on your EBT account, take immediate action to secure your benefits and resolve the issue.
Review Your Transaction History Regularly: Regularly check your transaction history to spot any discrepancies as soon as they occur. This can be done through the Benny app, the DWSS website, or by reviewing your receipts.
Contact Customer Service: Call the Nevada EBT hotline at 1-866-281-2443 to report any unauthorized or incorrect charges. Provide as much detail as possible about the transaction in question.
Follow Up as Necessary: After reporting the issue, follow up with customer service to ensure the charge is investigated and resolved. Keep a record of your communications and any reference numbers provided.
Bonus Tip: Use the Benny app to monitor your transactions in real-time. This can help you quickly spot any incorrect charges and take immediate action to resolve them.
Fix Card Declines With Balance Available
If your EBT card is declined despite having a sufficient balance, consider these potential issues:
Incorrect PIN Entry: Double-check that you are entering the correct PIN. Multiple incorrect attempts can temporarily lock your card.
Expired Card: Verify the expiration date on your card. If it has expired, contact customer service to request a replacement.
System Outages: Sometimes, system outages can prevent transactions from being processed. Check the DWSS website for any announcements regarding system maintenance or outages.
Reset PIN or Unlock Account
If you need to reset your PIN or unlock your EBT account, follow these steps:
Call the Nevada Hotline: Dial 1-866-281-2443 and select the option for PIN reset. Follow the automated prompts to choose a new PIN.
Use the Nevada EBT Portal: Log in to the DWSS website. Once logged in, navigate to the PIN reset section and follow the instructions to set a new PIN.
Remember to choose a secure PIN and avoid sharing it with others to protect your benefits.
Download Benny to Stay on Top of Your EBT Balance
With the Benny app, you can monitor your EBT balance and spending in real time, and earn cash back on groceries at stores like Target, Walmart, and more. Simply connect your EBT card and activate offers to start saving.
Download Benny to track your EBT spending and access cash back where you already shop.
