5 Ways to Check Your Montana EBT Balance
Find your Montana EBT balance fast by checking online, using the Benny app, or calling the customer service number.
Nov 10, 2025
Edward Cheng
5 Ways to Check Your Montana EBT Balance
Find your Montana EBT balance fast by checking online, using the Benny app, or calling the customer service number.
Nov 10, 2025
Edward Cheng
5 Ways to Check Your Montana EBT Balance
Find your Montana EBT balance fast by checking online, using the Benny app, or calling the customer service number.
Nov 10, 2025
Edward Cheng
5 Ways to Check Your Montana EBT Balance
Find your Montana EBT balance fast by checking online, using the Benny app, or calling the customer service number.
Nov 10, 2025
Edward Cheng
5 Ways to Check Your Montana EBT Balance
Find your Montana EBT balance fast by checking online, using the Benny app, or calling the customer service number.
Nov 10, 2025
Edward Cheng
SHARE
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Many households receive benefits through the Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) on an EBT card. Effectively managing your balance helps with budgeting and prevents unexpected shortages at the checkout counter.
This guide outlines the different ways to check your EBT balance in Montana, from using a mobile app to calling EBT Customer Service.
How to Check Your EBT Balance in Montana
You can check your Montana EBT balance in several ways. These include using the official state cardholder portal online, a mobile app, or calling the 24-hour customer service line. You can also check your balance at an ATM or by looking at your most recent store receipt. Each method provides a quick way to access your current benefit information.
1. Online Through The Official Portal
Checking your account online involves visiting the state's official EBT website.
Go to the Montana EBT page and click the link for the secure MyBNFT cardholder site.
Enter your User ID and Password. If you are a new user, select “Register” and provide your 16-digit Montana Access card number, date of birth, and ZIP code to create an account.
Once signed in, the home screen shows your current SNAP food and TANF cash balances, along with recent transactions. You can also download statements or report a lost card.
2. Benny Mobile App
Using the Benny mobile app provides real-time balance updates directly on your phone.
Download Benny for your iOS or Android device.
Open the app, create a free account with your phone number or email, and select “Montana” when prompted.
Link your Montana Access EBT card by entering the 16-digit card number and your ZIP code. Your balance will refresh automatically each time you open the app.
Benny also pays cashback on eligible EBT purchases at participating stores like Costco, Walmart, Walgreens, and Trader Joe’s.
3. 24-Hour Customer Service Line
Calling the toll-free Cardholder Help Desk is another way to get your balance information.
Call 1-866-850-1556. The line is open 24 hours a day, seven days a week.
Follow the automated menu to select your language. Support is available in English, Spanish, Vietnamese, Mandarin, and Russian, with more information in the Language Assistance section of the state site.
Enter your 16-digit card number and 4-digit PIN to hear your current SNAP and TANF balances and the date of your last deposit.
4. ATM Balance Inquiry
Visiting an ATM allows you to check your EBT Cash and food benefit balances.
Insert your Montana Access card at any ATM displaying the Quest, Shazam, MoneyPass, or Allpoint logo.
Enter your PIN, then choose “Balance inquiry” and select “Checking” to see or print your current EBT Cash and food balances.
To avoid extra fees, use an in-network machine. You can find one using an Allpoint Locator or by calling the Help Desk.
5. Receipt Check
Reviewing your last store receipt is a simple way to see your remaining funds.
After any purchase or EBT Cash withdrawal, keep the printed receipt. Your remaining SNAP and EBT Cash balance is printed at the bottom, giving you an immediate reference without needing to go online or make a call.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise across Montana, making it important to recognize the different forms this fraud can take. Knowing the methods thieves use allows you to take the necessary steps on time to protect your benefits.
How EBT Benefits Are Stolen
The most common threats are skimming and cloning, where thieves attach fake readers to terminals to steal card data and use hidden cameras for your PIN. Phishing is also widespread, using fake texts, social media offers, or emails that direct you to fraudulent websites or phone lines to harvest your card details.
What To Do If Your Benefits Are Stolen
Montana can replace SNAP benefits stolen via electronic theft on or after October 1, 2022, but stolen EBT Cash benefits are not replaced. If you discover fraudulent charges, take these steps:
Immediately call Solutran at 866-850-1556 to cancel your card and request a new one.
File a “Request for Replacement of Stolen SNAP Benefits” affidavit with the Office of Inspector General within 30 days of the discovery. You can find information on the stolen benefits process online.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you might face other issues with your Montana Access Card. Understanding why these problems happen and knowing the right steps can help you resolve them quickly.
Card Declined at the Store
A declined transaction can happen for several reasons. The card’s magnetic stripe might be worn or dirty, or there could be a system outage. It is also possible you have an insufficient balance to cover the purchase.
Occasionally, the error occurs at the checkout if the clerk selects the wrong payment option, like "credit" instead of EBT Food or Cash benefits.
Ask the clerk to wipe the card and try again. They can also attempt a manual entry of the 16-digit card number.
Check your balance immediately to rule out insufficient funds. You can see your real-time EBT balance by downloading the Benny app or by calling the automated phone line at 866-850-1556.
If the card is physically damaged, call the Cardholder Help Desk for a replacement, which typically arrives in 7-10 days. For immediate needs, visit a local Office of Public Assistance for an emergency card.
Forgotten or Locked PIN
Your Montana Access Card will automatically lock for 24 hours after several incorrect PIN attempts. This security feature prevents unauthorized use but can be triggered accidentally if you mis-key your number or if someone else tries to guess it.
You can reset your PIN anytime by calling the toll-free Help Desk at 866-850-1556 and following the prompts. You will need your card number, the last four digits of the head of household's Social Security Number, and their date of birth.
You can also change your PIN online through the MyBNFT.com portal.
When creating a new PIN, choose a four-digit number that is difficult for others to guess and never write it on your card.
Benefits Not Deposited on Schedule
While SNAP benefits are typically deposited on a predictable schedule, payments can be interrupted if required paperwork is overdue. This often happens if an annual recertification interview was missed or a six-month change report was not submitted.
Failing to report changes to your household income or address within the required 10-day period can also halt deposits. In some cases, a federal holiday weekend may cause a short delay in the funds transfer.
Log into your My Montana Benefits account or call your local Office of Public Assistance to confirm which forms are due. If you receive a redetermination packet, complete and return it with the required documents promptly to restart your benefits.
If you have already submitted all your paperwork, wait one full business day after your scheduled deposit date. If benefits still have not appeared, call the Help Desk for a manual investigation.
It is a good practice to keep digital or physical copies of all submitted paperwork so you can resend them quickly if they get lost.
Get 1-3% cash back on groceries and track your EBT Balance
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT funds in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Many households receive benefits through the Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) on an EBT card. Effectively managing your balance helps with budgeting and prevents unexpected shortages at the checkout counter.
This guide outlines the different ways to check your EBT balance in Montana, from using a mobile app to calling EBT Customer Service.
How to Check Your EBT Balance in Montana
You can check your Montana EBT balance in several ways. These include using the official state cardholder portal online, a mobile app, or calling the 24-hour customer service line. You can also check your balance at an ATM or by looking at your most recent store receipt. Each method provides a quick way to access your current benefit information.
1. Online Through The Official Portal
Checking your account online involves visiting the state's official EBT website.
Go to the Montana EBT page and click the link for the secure MyBNFT cardholder site.
Enter your User ID and Password. If you are a new user, select “Register” and provide your 16-digit Montana Access card number, date of birth, and ZIP code to create an account.
Once signed in, the home screen shows your current SNAP food and TANF cash balances, along with recent transactions. You can also download statements or report a lost card.
2. Benny Mobile App
Using the Benny mobile app provides real-time balance updates directly on your phone.
Download Benny for your iOS or Android device.
Open the app, create a free account with your phone number or email, and select “Montana” when prompted.
Link your Montana Access EBT card by entering the 16-digit card number and your ZIP code. Your balance will refresh automatically each time you open the app.
Benny also pays cashback on eligible EBT purchases at participating stores like Costco, Walmart, Walgreens, and Trader Joe’s.
3. 24-Hour Customer Service Line
Calling the toll-free Cardholder Help Desk is another way to get your balance information.
Call 1-866-850-1556. The line is open 24 hours a day, seven days a week.
Follow the automated menu to select your language. Support is available in English, Spanish, Vietnamese, Mandarin, and Russian, with more information in the Language Assistance section of the state site.
Enter your 16-digit card number and 4-digit PIN to hear your current SNAP and TANF balances and the date of your last deposit.
4. ATM Balance Inquiry
Visiting an ATM allows you to check your EBT Cash and food benefit balances.
Insert your Montana Access card at any ATM displaying the Quest, Shazam, MoneyPass, or Allpoint logo.
Enter your PIN, then choose “Balance inquiry” and select “Checking” to see or print your current EBT Cash and food balances.
To avoid extra fees, use an in-network machine. You can find one using an Allpoint Locator or by calling the Help Desk.
5. Receipt Check
Reviewing your last store receipt is a simple way to see your remaining funds.
After any purchase or EBT Cash withdrawal, keep the printed receipt. Your remaining SNAP and EBT Cash balance is printed at the bottom, giving you an immediate reference without needing to go online or make a call.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise across Montana, making it important to recognize the different forms this fraud can take. Knowing the methods thieves use allows you to take the necessary steps on time to protect your benefits.
How EBT Benefits Are Stolen
The most common threats are skimming and cloning, where thieves attach fake readers to terminals to steal card data and use hidden cameras for your PIN. Phishing is also widespread, using fake texts, social media offers, or emails that direct you to fraudulent websites or phone lines to harvest your card details.
What To Do If Your Benefits Are Stolen
Montana can replace SNAP benefits stolen via electronic theft on or after October 1, 2022, but stolen EBT Cash benefits are not replaced. If you discover fraudulent charges, take these steps:
Immediately call Solutran at 866-850-1556 to cancel your card and request a new one.
File a “Request for Replacement of Stolen SNAP Benefits” affidavit with the Office of Inspector General within 30 days of the discovery. You can find information on the stolen benefits process online.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you might face other issues with your Montana Access Card. Understanding why these problems happen and knowing the right steps can help you resolve them quickly.
Card Declined at the Store
A declined transaction can happen for several reasons. The card’s magnetic stripe might be worn or dirty, or there could be a system outage. It is also possible you have an insufficient balance to cover the purchase.
Occasionally, the error occurs at the checkout if the clerk selects the wrong payment option, like "credit" instead of EBT Food or Cash benefits.
Ask the clerk to wipe the card and try again. They can also attempt a manual entry of the 16-digit card number.
Check your balance immediately to rule out insufficient funds. You can see your real-time EBT balance by downloading the Benny app or by calling the automated phone line at 866-850-1556.
If the card is physically damaged, call the Cardholder Help Desk for a replacement, which typically arrives in 7-10 days. For immediate needs, visit a local Office of Public Assistance for an emergency card.
Forgotten or Locked PIN
Your Montana Access Card will automatically lock for 24 hours after several incorrect PIN attempts. This security feature prevents unauthorized use but can be triggered accidentally if you mis-key your number or if someone else tries to guess it.
You can reset your PIN anytime by calling the toll-free Help Desk at 866-850-1556 and following the prompts. You will need your card number, the last four digits of the head of household's Social Security Number, and their date of birth.
You can also change your PIN online through the MyBNFT.com portal.
When creating a new PIN, choose a four-digit number that is difficult for others to guess and never write it on your card.
Benefits Not Deposited on Schedule
While SNAP benefits are typically deposited on a predictable schedule, payments can be interrupted if required paperwork is overdue. This often happens if an annual recertification interview was missed or a six-month change report was not submitted.
Failing to report changes to your household income or address within the required 10-day period can also halt deposits. In some cases, a federal holiday weekend may cause a short delay in the funds transfer.
Log into your My Montana Benefits account or call your local Office of Public Assistance to confirm which forms are due. If you receive a redetermination packet, complete and return it with the required documents promptly to restart your benefits.
If you have already submitted all your paperwork, wait one full business day after your scheduled deposit date. If benefits still have not appeared, call the Help Desk for a manual investigation.
It is a good practice to keep digital or physical copies of all submitted paperwork so you can resend them quickly if they get lost.
Get 1-3% cash back on groceries and track your EBT Balance
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT funds in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Many households receive benefits through the Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) on an EBT card. Effectively managing your balance helps with budgeting and prevents unexpected shortages at the checkout counter.
This guide outlines the different ways to check your EBT balance in Montana, from using a mobile app to calling EBT Customer Service.
How to Check Your EBT Balance in Montana
You can check your Montana EBT balance in several ways. These include using the official state cardholder portal online, a mobile app, or calling the 24-hour customer service line. You can also check your balance at an ATM or by looking at your most recent store receipt. Each method provides a quick way to access your current benefit information.
1. Online Through The Official Portal
Checking your account online involves visiting the state's official EBT website.
Go to the Montana EBT page and click the link for the secure MyBNFT cardholder site.
Enter your User ID and Password. If you are a new user, select “Register” and provide your 16-digit Montana Access card number, date of birth, and ZIP code to create an account.
Once signed in, the home screen shows your current SNAP food and TANF cash balances, along with recent transactions. You can also download statements or report a lost card.
2. Benny Mobile App
Using the Benny mobile app provides real-time balance updates directly on your phone.
Download Benny for your iOS or Android device.
Open the app, create a free account with your phone number or email, and select “Montana” when prompted.
Link your Montana Access EBT card by entering the 16-digit card number and your ZIP code. Your balance will refresh automatically each time you open the app.
Benny also pays cashback on eligible EBT purchases at participating stores like Costco, Walmart, Walgreens, and Trader Joe’s.
3. 24-Hour Customer Service Line
Calling the toll-free Cardholder Help Desk is another way to get your balance information.
Call 1-866-850-1556. The line is open 24 hours a day, seven days a week.
Follow the automated menu to select your language. Support is available in English, Spanish, Vietnamese, Mandarin, and Russian, with more information in the Language Assistance section of the state site.
Enter your 16-digit card number and 4-digit PIN to hear your current SNAP and TANF balances and the date of your last deposit.
4. ATM Balance Inquiry
Visiting an ATM allows you to check your EBT Cash and food benefit balances.
Insert your Montana Access card at any ATM displaying the Quest, Shazam, MoneyPass, or Allpoint logo.
Enter your PIN, then choose “Balance inquiry” and select “Checking” to see or print your current EBT Cash and food balances.
To avoid extra fees, use an in-network machine. You can find one using an Allpoint Locator or by calling the Help Desk.
5. Receipt Check
Reviewing your last store receipt is a simple way to see your remaining funds.
After any purchase or EBT Cash withdrawal, keep the printed receipt. Your remaining SNAP and EBT Cash balance is printed at the bottom, giving you an immediate reference without needing to go online or make a call.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise across Montana, making it important to recognize the different forms this fraud can take. Knowing the methods thieves use allows you to take the necessary steps on time to protect your benefits.
How EBT Benefits Are Stolen
The most common threats are skimming and cloning, where thieves attach fake readers to terminals to steal card data and use hidden cameras for your PIN. Phishing is also widespread, using fake texts, social media offers, or emails that direct you to fraudulent websites or phone lines to harvest your card details.
What To Do If Your Benefits Are Stolen
Montana can replace SNAP benefits stolen via electronic theft on or after October 1, 2022, but stolen EBT Cash benefits are not replaced. If you discover fraudulent charges, take these steps:
Immediately call Solutran at 866-850-1556 to cancel your card and request a new one.
File a “Request for Replacement of Stolen SNAP Benefits” affidavit with the Office of Inspector General within 30 days of the discovery. You can find information on the stolen benefits process online.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you might face other issues with your Montana Access Card. Understanding why these problems happen and knowing the right steps can help you resolve them quickly.
Card Declined at the Store
A declined transaction can happen for several reasons. The card’s magnetic stripe might be worn or dirty, or there could be a system outage. It is also possible you have an insufficient balance to cover the purchase.
Occasionally, the error occurs at the checkout if the clerk selects the wrong payment option, like "credit" instead of EBT Food or Cash benefits.
Ask the clerk to wipe the card and try again. They can also attempt a manual entry of the 16-digit card number.
Check your balance immediately to rule out insufficient funds. You can see your real-time EBT balance by downloading the Benny app or by calling the automated phone line at 866-850-1556.
If the card is physically damaged, call the Cardholder Help Desk for a replacement, which typically arrives in 7-10 days. For immediate needs, visit a local Office of Public Assistance for an emergency card.
Forgotten or Locked PIN
Your Montana Access Card will automatically lock for 24 hours after several incorrect PIN attempts. This security feature prevents unauthorized use but can be triggered accidentally if you mis-key your number or if someone else tries to guess it.
You can reset your PIN anytime by calling the toll-free Help Desk at 866-850-1556 and following the prompts. You will need your card number, the last four digits of the head of household's Social Security Number, and their date of birth.
You can also change your PIN online through the MyBNFT.com portal.
When creating a new PIN, choose a four-digit number that is difficult for others to guess and never write it on your card.
Benefits Not Deposited on Schedule
While SNAP benefits are typically deposited on a predictable schedule, payments can be interrupted if required paperwork is overdue. This often happens if an annual recertification interview was missed or a six-month change report was not submitted.
Failing to report changes to your household income or address within the required 10-day period can also halt deposits. In some cases, a federal holiday weekend may cause a short delay in the funds transfer.
Log into your My Montana Benefits account or call your local Office of Public Assistance to confirm which forms are due. If you receive a redetermination packet, complete and return it with the required documents promptly to restart your benefits.
If you have already submitted all your paperwork, wait one full business day after your scheduled deposit date. If benefits still have not appeared, call the Help Desk for a manual investigation.
It is a good practice to keep digital or physical copies of all submitted paperwork so you can resend them quickly if they get lost.
Get 1-3% cash back on groceries and track your EBT Balance
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT funds in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Many households receive benefits through the Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) on an EBT card. Effectively managing your balance helps with budgeting and prevents unexpected shortages at the checkout counter.
This guide outlines the different ways to check your EBT balance in Montana, from using a mobile app to calling EBT Customer Service.
How to Check Your EBT Balance in Montana
You can check your Montana EBT balance in several ways. These include using the official state cardholder portal online, a mobile app, or calling the 24-hour customer service line. You can also check your balance at an ATM or by looking at your most recent store receipt. Each method provides a quick way to access your current benefit information.
1. Online Through The Official Portal
Checking your account online involves visiting the state's official EBT website.
Go to the Montana EBT page and click the link for the secure MyBNFT cardholder site.
Enter your User ID and Password. If you are a new user, select “Register” and provide your 16-digit Montana Access card number, date of birth, and ZIP code to create an account.
Once signed in, the home screen shows your current SNAP food and TANF cash balances, along with recent transactions. You can also download statements or report a lost card.
2. Benny Mobile App
Using the Benny mobile app provides real-time balance updates directly on your phone.
Download Benny for your iOS or Android device.
Open the app, create a free account with your phone number or email, and select “Montana” when prompted.
Link your Montana Access EBT card by entering the 16-digit card number and your ZIP code. Your balance will refresh automatically each time you open the app.
Benny also pays cashback on eligible EBT purchases at participating stores like Costco, Walmart, Walgreens, and Trader Joe’s.
3. 24-Hour Customer Service Line
Calling the toll-free Cardholder Help Desk is another way to get your balance information.
Call 1-866-850-1556. The line is open 24 hours a day, seven days a week.
Follow the automated menu to select your language. Support is available in English, Spanish, Vietnamese, Mandarin, and Russian, with more information in the Language Assistance section of the state site.
Enter your 16-digit card number and 4-digit PIN to hear your current SNAP and TANF balances and the date of your last deposit.
4. ATM Balance Inquiry
Visiting an ATM allows you to check your EBT Cash and food benefit balances.
Insert your Montana Access card at any ATM displaying the Quest, Shazam, MoneyPass, or Allpoint logo.
Enter your PIN, then choose “Balance inquiry” and select “Checking” to see or print your current EBT Cash and food balances.
To avoid extra fees, use an in-network machine. You can find one using an Allpoint Locator or by calling the Help Desk.
5. Receipt Check
Reviewing your last store receipt is a simple way to see your remaining funds.
After any purchase or EBT Cash withdrawal, keep the printed receipt. Your remaining SNAP and EBT Cash balance is printed at the bottom, giving you an immediate reference without needing to go online or make a call.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise across Montana, making it important to recognize the different forms this fraud can take. Knowing the methods thieves use allows you to take the necessary steps on time to protect your benefits.
How EBT Benefits Are Stolen
The most common threats are skimming and cloning, where thieves attach fake readers to terminals to steal card data and use hidden cameras for your PIN. Phishing is also widespread, using fake texts, social media offers, or emails that direct you to fraudulent websites or phone lines to harvest your card details.
What To Do If Your Benefits Are Stolen
Montana can replace SNAP benefits stolen via electronic theft on or after October 1, 2022, but stolen EBT Cash benefits are not replaced. If you discover fraudulent charges, take these steps:
Immediately call Solutran at 866-850-1556 to cancel your card and request a new one.
File a “Request for Replacement of Stolen SNAP Benefits” affidavit with the Office of Inspector General within 30 days of the discovery. You can find information on the stolen benefits process online.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you might face other issues with your Montana Access Card. Understanding why these problems happen and knowing the right steps can help you resolve them quickly.
Card Declined at the Store
A declined transaction can happen for several reasons. The card’s magnetic stripe might be worn or dirty, or there could be a system outage. It is also possible you have an insufficient balance to cover the purchase.
Occasionally, the error occurs at the checkout if the clerk selects the wrong payment option, like "credit" instead of EBT Food or Cash benefits.
Ask the clerk to wipe the card and try again. They can also attempt a manual entry of the 16-digit card number.
Check your balance immediately to rule out insufficient funds. You can see your real-time EBT balance by downloading the Benny app or by calling the automated phone line at 866-850-1556.
If the card is physically damaged, call the Cardholder Help Desk for a replacement, which typically arrives in 7-10 days. For immediate needs, visit a local Office of Public Assistance for an emergency card.
Forgotten or Locked PIN
Your Montana Access Card will automatically lock for 24 hours after several incorrect PIN attempts. This security feature prevents unauthorized use but can be triggered accidentally if you mis-key your number or if someone else tries to guess it.
You can reset your PIN anytime by calling the toll-free Help Desk at 866-850-1556 and following the prompts. You will need your card number, the last four digits of the head of household's Social Security Number, and their date of birth.
You can also change your PIN online through the MyBNFT.com portal.
When creating a new PIN, choose a four-digit number that is difficult for others to guess and never write it on your card.
Benefits Not Deposited on Schedule
While SNAP benefits are typically deposited on a predictable schedule, payments can be interrupted if required paperwork is overdue. This often happens if an annual recertification interview was missed or a six-month change report was not submitted.
Failing to report changes to your household income or address within the required 10-day period can also halt deposits. In some cases, a federal holiday weekend may cause a short delay in the funds transfer.
Log into your My Montana Benefits account or call your local Office of Public Assistance to confirm which forms are due. If you receive a redetermination packet, complete and return it with the required documents promptly to restart your benefits.
If you have already submitted all your paperwork, wait one full business day after your scheduled deposit date. If benefits still have not appeared, call the Help Desk for a manual investigation.
It is a good practice to keep digital or physical copies of all submitted paperwork so you can resend them quickly if they get lost.
Get 1-3% cash back on groceries and track your EBT Balance
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT funds in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Many households receive benefits through the Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) on an EBT card. Effectively managing your balance helps with budgeting and prevents unexpected shortages at the checkout counter.
This guide outlines the different ways to check your EBT balance in Montana, from using a mobile app to calling EBT Customer Service.
How to Check Your EBT Balance in Montana
You can check your Montana EBT balance in several ways. These include using the official state cardholder portal online, a mobile app, or calling the 24-hour customer service line. You can also check your balance at an ATM or by looking at your most recent store receipt. Each method provides a quick way to access your current benefit information.
1. Online Through The Official Portal
Checking your account online involves visiting the state's official EBT website.
Go to the Montana EBT page and click the link for the secure MyBNFT cardholder site.
Enter your User ID and Password. If you are a new user, select “Register” and provide your 16-digit Montana Access card number, date of birth, and ZIP code to create an account.
Once signed in, the home screen shows your current SNAP food and TANF cash balances, along with recent transactions. You can also download statements or report a lost card.
2. Benny Mobile App
Using the Benny mobile app provides real-time balance updates directly on your phone.
Download Benny for your iOS or Android device.
Open the app, create a free account with your phone number or email, and select “Montana” when prompted.
Link your Montana Access EBT card by entering the 16-digit card number and your ZIP code. Your balance will refresh automatically each time you open the app.
Benny also pays cashback on eligible EBT purchases at participating stores like Costco, Walmart, Walgreens, and Trader Joe’s.
3. 24-Hour Customer Service Line
Calling the toll-free Cardholder Help Desk is another way to get your balance information.
Call 1-866-850-1556. The line is open 24 hours a day, seven days a week.
Follow the automated menu to select your language. Support is available in English, Spanish, Vietnamese, Mandarin, and Russian, with more information in the Language Assistance section of the state site.
Enter your 16-digit card number and 4-digit PIN to hear your current SNAP and TANF balances and the date of your last deposit.
4. ATM Balance Inquiry
Visiting an ATM allows you to check your EBT Cash and food benefit balances.
Insert your Montana Access card at any ATM displaying the Quest, Shazam, MoneyPass, or Allpoint logo.
Enter your PIN, then choose “Balance inquiry” and select “Checking” to see or print your current EBT Cash and food balances.
To avoid extra fees, use an in-network machine. You can find one using an Allpoint Locator or by calling the Help Desk.
5. Receipt Check
Reviewing your last store receipt is a simple way to see your remaining funds.
After any purchase or EBT Cash withdrawal, keep the printed receipt. Your remaining SNAP and EBT Cash balance is printed at the bottom, giving you an immediate reference without needing to go online or make a call.
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How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise across Montana, making it important to recognize the different forms this fraud can take. Knowing the methods thieves use allows you to take the necessary steps on time to protect your benefits.
How EBT Benefits Are Stolen
The most common threats are skimming and cloning, where thieves attach fake readers to terminals to steal card data and use hidden cameras for your PIN. Phishing is also widespread, using fake texts, social media offers, or emails that direct you to fraudulent websites or phone lines to harvest your card details.
What To Do If Your Benefits Are Stolen
Montana can replace SNAP benefits stolen via electronic theft on or after October 1, 2022, but stolen EBT Cash benefits are not replaced. If you discover fraudulent charges, take these steps:
Immediately call Solutran at 866-850-1556 to cancel your card and request a new one.
File a “Request for Replacement of Stolen SNAP Benefits” affidavit with the Office of Inspector General within 30 days of the discovery. You can find information on the stolen benefits process online.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you might face other issues with your Montana Access Card. Understanding why these problems happen and knowing the right steps can help you resolve them quickly.
Card Declined at the Store
A declined transaction can happen for several reasons. The card’s magnetic stripe might be worn or dirty, or there could be a system outage. It is also possible you have an insufficient balance to cover the purchase.
Occasionally, the error occurs at the checkout if the clerk selects the wrong payment option, like "credit" instead of EBT Food or Cash benefits.
Ask the clerk to wipe the card and try again. They can also attempt a manual entry of the 16-digit card number.
Check your balance immediately to rule out insufficient funds. You can see your real-time EBT balance by downloading the Benny app or by calling the automated phone line at 866-850-1556.
If the card is physically damaged, call the Cardholder Help Desk for a replacement, which typically arrives in 7-10 days. For immediate needs, visit a local Office of Public Assistance for an emergency card.
Forgotten or Locked PIN
Your Montana Access Card will automatically lock for 24 hours after several incorrect PIN attempts. This security feature prevents unauthorized use but can be triggered accidentally if you mis-key your number or if someone else tries to guess it.
You can reset your PIN anytime by calling the toll-free Help Desk at 866-850-1556 and following the prompts. You will need your card number, the last four digits of the head of household's Social Security Number, and their date of birth.
You can also change your PIN online through the MyBNFT.com portal.
When creating a new PIN, choose a four-digit number that is difficult for others to guess and never write it on your card.
Benefits Not Deposited on Schedule
While SNAP benefits are typically deposited on a predictable schedule, payments can be interrupted if required paperwork is overdue. This often happens if an annual recertification interview was missed or a six-month change report was not submitted.
Failing to report changes to your household income or address within the required 10-day period can also halt deposits. In some cases, a federal holiday weekend may cause a short delay in the funds transfer.
Log into your My Montana Benefits account or call your local Office of Public Assistance to confirm which forms are due. If you receive a redetermination packet, complete and return it with the required documents promptly to restart your benefits.
If you have already submitted all your paperwork, wait one full business day after your scheduled deposit date. If benefits still have not appeared, call the Help Desk for a manual investigation.
It is a good practice to keep digital or physical copies of all submitted paperwork so you can resend them quickly if they get lost.
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Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT funds in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.
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