5 Ways to Check Your Maryland EBT Balance

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Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Keeping track of your funds is important for budgeting household expenses and avoiding a shortage when you need them most, whether you receive food assistance, cash benefits, or both.

This guide explains the different ways to check your EBT funds in Maryland, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in Maryland

Maryland offers several convenient ways to check your EBT funds. You can check your account information online through the state's portal, use a mobile app on your smartphone, call the 24-hour automated phone line, or visit a local ATM. Each method provides quick access to your SNAP and EBT Cash benefit information so you can stay on top of your budget.

1. Check Online Through The ConnectEBT Portal

Accessing your account through the official state portal is a straightforward way to see your current funds and transaction history.

Go to the ConnectEBT website and choose “Maryland” from the drop-down menu.
Log in with your User ID and password. If you are a new user, you can register by providing your card details and answering security questions.
Once logged in, the “Account Summary” page will display your current SNAP and EBT Cash balances.

2. Use The Benny Mobile App

Using the Benny app provides a real-time look at your account from your phone.

Download the app from the Apple App Store or Google Play.
Sign up with your phone number or email address and enter your ZIP code.
Add your Maryland EBT card by entering the 16-digit card number.
Your current SNAP and EBT Cash funds will appear on the home screen.

Benny also offers cashback on EBT purchases at participating retailers, including Costco, Walmart, Walgreens, and Trader Joe's.

3. Call The Maryland EBT Customer Service Line

Calling the automated customer service line is another option for checking your account information at any time.

Dial 1-800-997-2222 (TTY: 1-800-735-2258).
Choose your language. The line supports English, Spanish, French, and Korean, and you can press "0" to access an interpreter for over 200 additional languages. A full list of languages is available online.
Enter your 16-digit EBT card number, followed by the # key.
Enter your 4-digit PIN when prompted.
The automated system will read your current SNAP and EBT Cash balances.

4. Visit An ATM

Checking your funds at an ATM will only show your EBT Cash account balance, not your SNAP benefits.

Insert your Maryland EBT card and enter your PIN.
Choose the “Balance Inquiry” option to view your EBT Cash account balance on the screen.

Since ATMs only display your EBT Cash funds, you can check your SNAP benefits by using the Benny app or calling the customer service line. To avoid fees, use an ATM with a MoneyPass, AllPoint, or CashPoints logo. You can find a nearby fee-free machine using an Allpoint Locator.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks targeting EBT users are on the rise in Maryland. Recognizing the different forms of theft is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Can Be Stolen

Thieves use several methods to steal benefits. Phishing scams involve texts or robocalls claiming your card is locked, tricking you into sharing your card number and PIN. Another method is skimming, where criminals attach hidden devices to card readers. These devices copy your card’s information and record your PIN, allowing them to drain your account.

What To Do If Your Benefits Are Stolen

Maryland reimburses SNAP and EBT Cash benefits lost to theft. If you are a victim, you must act quickly:

Immediately call 1-800-997-2222 to cancel the card and request a replacement.
Submit the online EBT Stolen Benefits Attestation Claim Form.

You must attest that the funds were stolen. Approved claims are typically replaced within ten days.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond theft, other common card problems can disrupt your access to benefits. Here’s a look at a few frequent issues and the straightforward steps you can take to resolve them.

Card Is Damaged or Unreadable

A “card read error” at checkout often means the card is physically damaged. Over time, the magnetic stripe or chip can wear out, bend, or crack from normal use, preventing terminals from reading it.

Call the Maryland EBT Customer Service line at 1-800-997-2222 to request a free replacement card.
While you wait, ask your local Department of Social Services office if an emergency pick-up card is available. You can also find online guides for account issues.
Protect your replacement card by keeping it in a sleeve and away from heat or magnets.

Wrong or Forgotten PIN

If you enter the wrong PIN four times in a row, your card will automatically lock for 24 hours as a security measure. This can happen if you simply forget the number or mix it up with other codes.

You can reset your PIN anytime by calling 1-800-997-2222 or by logging into ConnectEBT and using the PIN change option.
Choose a new four-digit PIN that is not your date of birth or a simple sequence like 1111.
If the card is still locked after a reset, wait a full day before trying again or ask a local office to issue a new card.

Benefits Haven’t Arrived on Time

In Maryland, SNAP benefits are issued between the 4th and the 23rd of each month. The exact date depends on the first three letters of the head-of-household’s last name. A holiday or a pending case review can also cause delays.

Check the official issuance calendar to confirm your correct deposit date.
You can review your balance on the ConnectEBT website or by downloading the free Benny app.
If funds are still missing after your scheduled date, log in to your myMDTHINK account to check for overdue documents, then call your local Department of Social Services to resolve any holds on your case.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

The free Benny app lets you monitor your EBT balance in real time and earn cash back on qualifying purchases from retailers like Target, Walmart, and Kroger. To begin using the app, simply link your EBT card. After you shop, scan your receipt with Benny to get money back on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Keeping track of your funds is important for budgeting household expenses and avoiding a shortage when you need them most, whether you receive food assistance, cash benefits, or both.

This guide explains the different ways to check your EBT funds in Maryland, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in Maryland

Maryland offers several convenient ways to check your EBT funds. You can check your account information online through the state's portal, use a mobile app on your smartphone, call the 24-hour automated phone line, or visit a local ATM. Each method provides quick access to your SNAP and EBT Cash benefit information so you can stay on top of your budget.

1. Check Online Through The ConnectEBT Portal

Accessing your account through the official state portal is a straightforward way to see your current funds and transaction history.

Go to the ConnectEBT website and choose “Maryland” from the drop-down menu.
Log in with your User ID and password. If you are a new user, you can register by providing your card details and answering security questions.
Once logged in, the “Account Summary” page will display your current SNAP and EBT Cash balances.

2. Use The Benny Mobile App

Using the Benny app provides a real-time look at your account from your phone.

Download the app from the Apple App Store or Google Play.
Sign up with your phone number or email address and enter your ZIP code.
Add your Maryland EBT card by entering the 16-digit card number.
Your current SNAP and EBT Cash funds will appear on the home screen.

Benny also offers cashback on EBT purchases at participating retailers, including Costco, Walmart, Walgreens, and Trader Joe's.

3. Call The Maryland EBT Customer Service Line

Calling the automated customer service line is another option for checking your account information at any time.

Dial 1-800-997-2222 (TTY: 1-800-735-2258).
Choose your language. The line supports English, Spanish, French, and Korean, and you can press "0" to access an interpreter for over 200 additional languages. A full list of languages is available online.
Enter your 16-digit EBT card number, followed by the # key.
Enter your 4-digit PIN when prompted.
The automated system will read your current SNAP and EBT Cash balances.

4. Visit An ATM

Checking your funds at an ATM will only show your EBT Cash account balance, not your SNAP benefits.

Insert your Maryland EBT card and enter your PIN.
Choose the “Balance Inquiry” option to view your EBT Cash account balance on the screen.

Since ATMs only display your EBT Cash funds, you can check your SNAP benefits by using the Benny app or calling the customer service line. To avoid fees, use an ATM with a MoneyPass, AllPoint, or CashPoints logo. You can find a nearby fee-free machine using an Allpoint Locator.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks targeting EBT users are on the rise in Maryland. Recognizing the different forms of theft is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Can Be Stolen

Thieves use several methods to steal benefits. Phishing scams involve texts or robocalls claiming your card is locked, tricking you into sharing your card number and PIN. Another method is skimming, where criminals attach hidden devices to card readers. These devices copy your card’s information and record your PIN, allowing them to drain your account.

What To Do If Your Benefits Are Stolen

Maryland reimburses SNAP and EBT Cash benefits lost to theft. If you are a victim, you must act quickly:

Immediately call 1-800-997-2222 to cancel the card and request a replacement.
Submit the online EBT Stolen Benefits Attestation Claim Form.

You must attest that the funds were stolen. Approved claims are typically replaced within ten days.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond theft, other common card problems can disrupt your access to benefits. Here’s a look at a few frequent issues and the straightforward steps you can take to resolve them.

Card Is Damaged or Unreadable

A “card read error” at checkout often means the card is physically damaged. Over time, the magnetic stripe or chip can wear out, bend, or crack from normal use, preventing terminals from reading it.

Call the Maryland EBT Customer Service line at 1-800-997-2222 to request a free replacement card.
While you wait, ask your local Department of Social Services office if an emergency pick-up card is available. You can also find online guides for account issues.
Protect your replacement card by keeping it in a sleeve and away from heat or magnets.

Wrong or Forgotten PIN

If you enter the wrong PIN four times in a row, your card will automatically lock for 24 hours as a security measure. This can happen if you simply forget the number or mix it up with other codes.

You can reset your PIN anytime by calling 1-800-997-2222 or by logging into ConnectEBT and using the PIN change option.
Choose a new four-digit PIN that is not your date of birth or a simple sequence like 1111.
If the card is still locked after a reset, wait a full day before trying again or ask a local office to issue a new card.

Benefits Haven’t Arrived on Time

In Maryland, SNAP benefits are issued between the 4th and the 23rd of each month. The exact date depends on the first three letters of the head-of-household’s last name. A holiday or a pending case review can also cause delays.

Check the official issuance calendar to confirm your correct deposit date.
You can review your balance on the ConnectEBT website or by downloading the free Benny app.
If funds are still missing after your scheduled date, log in to your myMDTHINK account to check for overdue documents, then call your local Department of Social Services to resolve any holds on your case.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

The free Benny app lets you monitor your EBT balance in real time and earn cash back on qualifying purchases from retailers like Target, Walmart, and Kroger. To begin using the app, simply link your EBT card. After you shop, scan your receipt with Benny to get money back on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Keeping track of your funds is important for budgeting household expenses and avoiding a shortage when you need them most, whether you receive food assistance, cash benefits, or both.

This guide explains the different ways to check your EBT funds in Maryland, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in Maryland

Maryland offers several convenient ways to check your EBT funds. You can check your account information online through the state's portal, use a mobile app on your smartphone, call the 24-hour automated phone line, or visit a local ATM. Each method provides quick access to your SNAP and EBT Cash benefit information so you can stay on top of your budget.

1. Check Online Through The ConnectEBT Portal

Accessing your account through the official state portal is a straightforward way to see your current funds and transaction history.

Go to the ConnectEBT website and choose “Maryland” from the drop-down menu.
Log in with your User ID and password. If you are a new user, you can register by providing your card details and answering security questions.
Once logged in, the “Account Summary” page will display your current SNAP and EBT Cash balances.

2. Use The Benny Mobile App

Using the Benny app provides a real-time look at your account from your phone.

Download the app from the Apple App Store or Google Play.
Sign up with your phone number or email address and enter your ZIP code.
Add your Maryland EBT card by entering the 16-digit card number.
Your current SNAP and EBT Cash funds will appear on the home screen.

Benny also offers cashback on EBT purchases at participating retailers, including Costco, Walmart, Walgreens, and Trader Joe's.

3. Call The Maryland EBT Customer Service Line

Calling the automated customer service line is another option for checking your account information at any time.

Dial 1-800-997-2222 (TTY: 1-800-735-2258).
Choose your language. The line supports English, Spanish, French, and Korean, and you can press "0" to access an interpreter for over 200 additional languages. A full list of languages is available online.
Enter your 16-digit EBT card number, followed by the # key.
Enter your 4-digit PIN when prompted.
The automated system will read your current SNAP and EBT Cash balances.

4. Visit An ATM

Checking your funds at an ATM will only show your EBT Cash account balance, not your SNAP benefits.

Insert your Maryland EBT card and enter your PIN.
Choose the “Balance Inquiry” option to view your EBT Cash account balance on the screen.

Since ATMs only display your EBT Cash funds, you can check your SNAP benefits by using the Benny app or calling the customer service line. To avoid fees, use an ATM with a MoneyPass, AllPoint, or CashPoints logo. You can find a nearby fee-free machine using an Allpoint Locator.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks targeting EBT users are on the rise in Maryland. Recognizing the different forms of theft is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Can Be Stolen

Thieves use several methods to steal benefits. Phishing scams involve texts or robocalls claiming your card is locked, tricking you into sharing your card number and PIN. Another method is skimming, where criminals attach hidden devices to card readers. These devices copy your card’s information and record your PIN, allowing them to drain your account.

What To Do If Your Benefits Are Stolen

Maryland reimburses SNAP and EBT Cash benefits lost to theft. If you are a victim, you must act quickly:

Immediately call 1-800-997-2222 to cancel the card and request a replacement.
Submit the online EBT Stolen Benefits Attestation Claim Form.

You must attest that the funds were stolen. Approved claims are typically replaced within ten days.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond theft, other common card problems can disrupt your access to benefits. Here’s a look at a few frequent issues and the straightforward steps you can take to resolve them.

Card Is Damaged or Unreadable

A “card read error” at checkout often means the card is physically damaged. Over time, the magnetic stripe or chip can wear out, bend, or crack from normal use, preventing terminals from reading it.

Call the Maryland EBT Customer Service line at 1-800-997-2222 to request a free replacement card.
While you wait, ask your local Department of Social Services office if an emergency pick-up card is available. You can also find online guides for account issues.
Protect your replacement card by keeping it in a sleeve and away from heat or magnets.

Wrong or Forgotten PIN

If you enter the wrong PIN four times in a row, your card will automatically lock for 24 hours as a security measure. This can happen if you simply forget the number or mix it up with other codes.

You can reset your PIN anytime by calling 1-800-997-2222 or by logging into ConnectEBT and using the PIN change option.
Choose a new four-digit PIN that is not your date of birth or a simple sequence like 1111.
If the card is still locked after a reset, wait a full day before trying again or ask a local office to issue a new card.

Benefits Haven’t Arrived on Time

In Maryland, SNAP benefits are issued between the 4th and the 23rd of each month. The exact date depends on the first three letters of the head-of-household’s last name. A holiday or a pending case review can also cause delays.

Check the official issuance calendar to confirm your correct deposit date.
You can review your balance on the ConnectEBT website or by downloading the free Benny app.
If funds are still missing after your scheduled date, log in to your myMDTHINK account to check for overdue documents, then call your local Department of Social Services to resolve any holds on your case.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

The free Benny app lets you monitor your EBT balance in real time and earn cash back on qualifying purchases from retailers like Target, Walmart, and Kroger. To begin using the app, simply link your EBT card. After you shop, scan your receipt with Benny to get money back on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Keeping track of your funds is important for budgeting household expenses and avoiding a shortage when you need them most, whether you receive food assistance, cash benefits, or both.

This guide explains the different ways to check your EBT funds in Maryland, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in Maryland

Maryland offers several convenient ways to check your EBT funds. You can check your account information online through the state's portal, use a mobile app on your smartphone, call the 24-hour automated phone line, or visit a local ATM. Each method provides quick access to your SNAP and EBT Cash benefit information so you can stay on top of your budget.

1. Check Online Through The ConnectEBT Portal

Accessing your account through the official state portal is a straightforward way to see your current funds and transaction history.

Go to the ConnectEBT website and choose “Maryland” from the drop-down menu.
Log in with your User ID and password. If you are a new user, you can register by providing your card details and answering security questions.
Once logged in, the “Account Summary” page will display your current SNAP and EBT Cash balances.

2. Use The Benny Mobile App

Using the Benny app provides a real-time look at your account from your phone.

Download the app from the Apple App Store or Google Play.
Sign up with your phone number or email address and enter your ZIP code.
Add your Maryland EBT card by entering the 16-digit card number.
Your current SNAP and EBT Cash funds will appear on the home screen.

Benny also offers cashback on EBT purchases at participating retailers, including Costco, Walmart, Walgreens, and Trader Joe's.

3. Call The Maryland EBT Customer Service Line

Calling the automated customer service line is another option for checking your account information at any time.

Dial 1-800-997-2222 (TTY: 1-800-735-2258).
Choose your language. The line supports English, Spanish, French, and Korean, and you can press "0" to access an interpreter for over 200 additional languages. A full list of languages is available online.
Enter your 16-digit EBT card number, followed by the # key.
Enter your 4-digit PIN when prompted.
The automated system will read your current SNAP and EBT Cash balances.

4. Visit An ATM

Checking your funds at an ATM will only show your EBT Cash account balance, not your SNAP benefits.

Insert your Maryland EBT card and enter your PIN.
Choose the “Balance Inquiry” option to view your EBT Cash account balance on the screen.

Since ATMs only display your EBT Cash funds, you can check your SNAP benefits by using the Benny app or calling the customer service line. To avoid fees, use an ATM with a MoneyPass, AllPoint, or CashPoints logo. You can find a nearby fee-free machine using an Allpoint Locator.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks targeting EBT users are on the rise in Maryland. Recognizing the different forms of theft is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Can Be Stolen

Thieves use several methods to steal benefits. Phishing scams involve texts or robocalls claiming your card is locked, tricking you into sharing your card number and PIN. Another method is skimming, where criminals attach hidden devices to card readers. These devices copy your card’s information and record your PIN, allowing them to drain your account.

What To Do If Your Benefits Are Stolen

Maryland reimburses SNAP and EBT Cash benefits lost to theft. If you are a victim, you must act quickly:

Immediately call 1-800-997-2222 to cancel the card and request a replacement.
Submit the online EBT Stolen Benefits Attestation Claim Form.

You must attest that the funds were stolen. Approved claims are typically replaced within ten days.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond theft, other common card problems can disrupt your access to benefits. Here’s a look at a few frequent issues and the straightforward steps you can take to resolve them.

Card Is Damaged or Unreadable

A “card read error” at checkout often means the card is physically damaged. Over time, the magnetic stripe or chip can wear out, bend, or crack from normal use, preventing terminals from reading it.

Call the Maryland EBT Customer Service line at 1-800-997-2222 to request a free replacement card.
While you wait, ask your local Department of Social Services office if an emergency pick-up card is available. You can also find online guides for account issues.
Protect your replacement card by keeping it in a sleeve and away from heat or magnets.

Wrong or Forgotten PIN

If you enter the wrong PIN four times in a row, your card will automatically lock for 24 hours as a security measure. This can happen if you simply forget the number or mix it up with other codes.

You can reset your PIN anytime by calling 1-800-997-2222 or by logging into ConnectEBT and using the PIN change option.
Choose a new four-digit PIN that is not your date of birth or a simple sequence like 1111.
If the card is still locked after a reset, wait a full day before trying again or ask a local office to issue a new card.

Benefits Haven’t Arrived on Time

In Maryland, SNAP benefits are issued between the 4th and the 23rd of each month. The exact date depends on the first three letters of the head-of-household’s last name. A holiday or a pending case review can also cause delays.

Check the official issuance calendar to confirm your correct deposit date.
You can review your balance on the ConnectEBT website or by downloading the free Benny app.
If funds are still missing after your scheduled date, log in to your myMDTHINK account to check for overdue documents, then call your local Department of Social Services to resolve any holds on your case.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

The free Benny app lets you monitor your EBT balance in real time and earn cash back on qualifying purchases from retailers like Target, Walmart, and Kroger. To begin using the app, simply link your EBT card. After you shop, scan your receipt with Benny to get money back on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Keeping track of your funds is important for budgeting household expenses and avoiding a shortage when you need them most, whether you receive food assistance, cash benefits, or both.

This guide explains the different ways to check your EBT funds in Maryland, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in Maryland

Maryland offers several convenient ways to check your EBT funds. You can check your account information online through the state's portal, use a mobile app on your smartphone, call the 24-hour automated phone line, or visit a local ATM. Each method provides quick access to your SNAP and EBT Cash benefit information so you can stay on top of your budget.

1. Check Online Through The ConnectEBT Portal

Accessing your account through the official state portal is a straightforward way to see your current funds and transaction history.

Go to the ConnectEBT website and choose “Maryland” from the drop-down menu.
Log in with your User ID and password. If you are a new user, you can register by providing your card details and answering security questions.
Once logged in, the “Account Summary” page will display your current SNAP and EBT Cash balances.

2. Use The Benny Mobile App

Using the Benny app provides a real-time look at your account from your phone.

Download the app from the Apple App Store or Google Play.
Sign up with your phone number or email address and enter your ZIP code.
Add your Maryland EBT card by entering the 16-digit card number.
Your current SNAP and EBT Cash funds will appear on the home screen.

Benny also offers cashback on EBT purchases at participating retailers, including Costco, Walmart, Walgreens, and Trader Joe's.

3. Call The Maryland EBT Customer Service Line

Calling the automated customer service line is another option for checking your account information at any time.

Dial 1-800-997-2222 (TTY: 1-800-735-2258).
Choose your language. The line supports English, Spanish, French, and Korean, and you can press "0" to access an interpreter for over 200 additional languages. A full list of languages is available online.
Enter your 16-digit EBT card number, followed by the # key.
Enter your 4-digit PIN when prompted.
The automated system will read your current SNAP and EBT Cash balances.

4. Visit An ATM

Checking your funds at an ATM will only show your EBT Cash account balance, not your SNAP benefits.

Insert your Maryland EBT card and enter your PIN.
Choose the “Balance Inquiry” option to view your EBT Cash account balance on the screen.

Since ATMs only display your EBT Cash funds, you can check your SNAP benefits by using the Benny app or calling the customer service line. To avoid fees, use an ATM with a MoneyPass, AllPoint, or CashPoints logo. You can find a nearby fee-free machine using an Allpoint Locator.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks targeting EBT users are on the rise in Maryland. Recognizing the different forms of theft is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Can Be Stolen

Thieves use several methods to steal benefits. Phishing scams involve texts or robocalls claiming your card is locked, tricking you into sharing your card number and PIN. Another method is skimming, where criminals attach hidden devices to card readers. These devices copy your card’s information and record your PIN, allowing them to drain your account.

What To Do If Your Benefits Are Stolen

Maryland reimburses SNAP and EBT Cash benefits lost to theft. If you are a victim, you must act quickly:

Immediately call 1-800-997-2222 to cancel the card and request a replacement.
Submit the online EBT Stolen Benefits Attestation Claim Form.

You must attest that the funds were stolen. Approved claims are typically replaced within ten days.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond theft, other common card problems can disrupt your access to benefits. Here’s a look at a few frequent issues and the straightforward steps you can take to resolve them.

Card Is Damaged or Unreadable

A “card read error” at checkout often means the card is physically damaged. Over time, the magnetic stripe or chip can wear out, bend, or crack from normal use, preventing terminals from reading it.

Call the Maryland EBT Customer Service line at 1-800-997-2222 to request a free replacement card.
While you wait, ask your local Department of Social Services office if an emergency pick-up card is available. You can also find online guides for account issues.
Protect your replacement card by keeping it in a sleeve and away from heat or magnets.

Wrong or Forgotten PIN

If you enter the wrong PIN four times in a row, your card will automatically lock for 24 hours as a security measure. This can happen if you simply forget the number or mix it up with other codes.

You can reset your PIN anytime by calling 1-800-997-2222 or by logging into ConnectEBT and using the PIN change option.
Choose a new four-digit PIN that is not your date of birth or a simple sequence like 1111.
If the card is still locked after a reset, wait a full day before trying again or ask a local office to issue a new card.

Benefits Haven’t Arrived on Time

In Maryland, SNAP benefits are issued between the 4th and the 23rd of each month. The exact date depends on the first three letters of the head-of-household’s last name. A holiday or a pending case review can also cause delays.

Check the official issuance calendar to confirm your correct deposit date.
You can review your balance on the ConnectEBT website or by downloading the free Benny app.
If funds are still missing after your scheduled date, log in to your myMDTHINK account to check for overdue documents, then call your local Department of Social Services to resolve any holds on your case.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

The free Benny app lets you monitor your EBT balance in real time and earn cash back on qualifying purchases from retailers like Target, Walmart, and Kroger. To begin using the app, simply link your EBT card. After you shop, scan your receipt with Benny to get money back on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.