5 Ways to Check Your Maine EBT Balance

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Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, like Temporary Assistance for Needy Families (TANF). Keeping track of your balance is important for budgeting and helps you avoid running short on funds when you need them most.

This guide outlines several ways to check your EBT balance in Maine, from using a mobile app to calling the EBT Customer Service number.

How to Check Your EBT Balance in Maine

There are several straightforward methods to check your EBT balance in Maine. You can go online through the state's official portal, use a mobile app, call the 24/7 customer service line, look at your most recent store receipt, or use an ATM or point-of-sale machine. All these options are free and allow you to monitor your funds.

1. Check Online via the Pine Tree Card Portal

Accessing your account information online is a convenient way to see your current balances and transaction history.

Go to the Pine Tree Card portal.
If it's your first time, click “Create User Account.” Otherwise, use the “Log In” option.
To register, you will need to enter your 16-digit EBT card number, the cardholder’s Social Security number or date of birth, and choose a User ID and password.
Once logged in, find the “Account Summary” to view your current SNAP and EBT Cash balances. You can also review your deposits and purchases under “Transaction History.”

2. Use the Benny Mobile App

Using the Benny app on your smartphone gives you instant access to your balance information.

Download the Benny app and open it.
Create a free profile with your phone number or email, then tap “Link Card” and enter your Maine EBT card number and ZIP code.
Your SNAP and EBT Cash balances will appear on the home screen. You can swipe down or tap the refresh icon to update them at any time.
You can also turn on push notifications to get an automatic balance update after every transaction.

Benny also provides automatic cash back on eligible items at participating stores like Walmart, Costco, and Walgreens.

3. Call the EBT Customer Service Line

Calling the automated phone line is another way to get your balance details 24 hours a day.

Dial 1-800-477-7428.
Choose your preferred language. The system announces options for English, Spanish, French, and Somali, with other languages available through an interpreter service.
Enter your 16-digit EBT card number followed by your 4-digit PIN.
The automated system will read your current SNAP and EBT Cash balances. You can also follow the prompts to repeat the information, hear your last ten transactions, or report an issue with your card.

4. Review Your Last Receipt

Checking the receipt from your last transaction is a quick way to see your remaining funds.

After making a purchase or cash withdrawal with your EBT card, keep the printed receipt.
Your remaining “EBT Food Balance” and “EBT Cash Balance” are automatically printed at the bottom.

5. Use an ATM or POS Terminal

Performing a balance inquiry at an ATM or a point-of-sale (POS) machine at a store is another option.

Insert your Pine Tree Card at any ATM or POS terminal that shows the Quest, Plus, or Cirrus logo. To avoid fees on cash withdrawals, you can find a no-fee machine using the Allpoint Locator.
Enter your PIN and choose the “Balance Inquiry” option.
Select “Checking” or “EBT Cash” to see your EBT Cash balance. The amount will be displayed on the screen and printed on a receipt.

Note that ATMs will only show your EBT Cash balance, not your SNAP funds. To check your SNAP balance at a terminal, you must use a POS machine at a retailer. Alternatively, you can use an online method like the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise in Maine, it is important to recognize the various forms these scams can take. Knowing what to look for allows you to take the necessary steps to protect your benefits on time.

How Benefits Are Stolen

Benefit theft occurs through various scams, including fake texts and calls, cloned websites, and physical skimmers on card readers. These devices copy your card's magnetic stripe and a hidden camera can record your PIN. Card-switching at checkout and fake social media offers are also common tactics used by thieves.

What To Do If Your Benefits Are Stolen

The federal program for replacing stolen SNAP benefits lapsed after September 2024, so Maine no longer issues refunds. Since recovery is unavailable, you must act to prevent further loss. Immediately call 1-800-477-7428 to disable your card and then change your PIN. You can find official information on the food supplement program website.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might encounter other issues with your Pine Tree Card. Understanding the most common problems and their solutions can help you access your benefits without unnecessary delays.

Card Is Declined Despite Available Funds

A declined transaction can be confusing when you expect a balance on your card. This often happens if benefits for the month have not been deposited yet, if you have entered an incorrect PIN too many times, or if you attempt to buy an item not permitted under SNAP rules. For EBT Cash, a withdrawal may fail if the ATM is out of funds.

Before shopping, check your balance by calling 1-800-477-7428, visiting the Pine Tree Card portal, or using the Benny app.
If your balance is zero, wait for your scheduled deposit date or call the Office for Family Independence (OFI) at 1-855-797-4357 to confirm.
After four incorrect PIN attempts, your card is locked for 24 hours. You must wait or reset your PIN.
If you believe a transaction was denied in error, keep the receipt and call customer service to file a dispute.

Forgotten Or Blocked PIN

Entering the wrong PIN more than four times in a single day will trigger a temporary security lock on your card. It is also common for people to forget their PIN or to choose a number that the system rejects for being too simple.

You can reset your PIN at any time by calling 1-800-477-7428 and following the automated prompts.
You will need your card number, the cardholder’s date of birth, and the last four digits of the Social Security Number. If no SSN is on file for a child, enter 9999.
Choose a new four-digit number that is not a birth year, part of your address, or a repeating sequence. The new PIN works immediately.

Cracked Or Damaged Card

Physical damage is a frequent problem. Over time, normal use, heat, or exposure to strong magnets can wear out the magnetic stripe or chip, making the card unreadable by store terminals.

Order a free replacement by calling 1-800-477-7428 or logging into the self-service portal. You can also request one by calling the OFI statewide line.
Your new card will arrive in 7–10 days. Your benefits will remain safe in your account while you wait.
Most retailers cannot manually enter your card number, so you will likely need to wait for the replacement if the old card is completely unreadable.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that allows you to track your EBT balance in real time and get cash back on eligible purchases at stores such as Target, Walmart, Kroger, Costco, and others. To get started, you link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, like Temporary Assistance for Needy Families (TANF). Keeping track of your balance is important for budgeting and helps you avoid running short on funds when you need them most.

This guide outlines several ways to check your EBT balance in Maine, from using a mobile app to calling the EBT Customer Service number.

How to Check Your EBT Balance in Maine

There are several straightforward methods to check your EBT balance in Maine. You can go online through the state's official portal, use a mobile app, call the 24/7 customer service line, look at your most recent store receipt, or use an ATM or point-of-sale machine. All these options are free and allow you to monitor your funds.

1. Check Online via the Pine Tree Card Portal

Accessing your account information online is a convenient way to see your current balances and transaction history.

Go to the Pine Tree Card portal.
If it's your first time, click “Create User Account.” Otherwise, use the “Log In” option.
To register, you will need to enter your 16-digit EBT card number, the cardholder’s Social Security number or date of birth, and choose a User ID and password.
Once logged in, find the “Account Summary” to view your current SNAP and EBT Cash balances. You can also review your deposits and purchases under “Transaction History.”

2. Use the Benny Mobile App

Using the Benny app on your smartphone gives you instant access to your balance information.

Download the Benny app and open it.
Create a free profile with your phone number or email, then tap “Link Card” and enter your Maine EBT card number and ZIP code.
Your SNAP and EBT Cash balances will appear on the home screen. You can swipe down or tap the refresh icon to update them at any time.
You can also turn on push notifications to get an automatic balance update after every transaction.

Benny also provides automatic cash back on eligible items at participating stores like Walmart, Costco, and Walgreens.

3. Call the EBT Customer Service Line

Calling the automated phone line is another way to get your balance details 24 hours a day.

Dial 1-800-477-7428.
Choose your preferred language. The system announces options for English, Spanish, French, and Somali, with other languages available through an interpreter service.
Enter your 16-digit EBT card number followed by your 4-digit PIN.
The automated system will read your current SNAP and EBT Cash balances. You can also follow the prompts to repeat the information, hear your last ten transactions, or report an issue with your card.

4. Review Your Last Receipt

Checking the receipt from your last transaction is a quick way to see your remaining funds.

After making a purchase or cash withdrawal with your EBT card, keep the printed receipt.
Your remaining “EBT Food Balance” and “EBT Cash Balance” are automatically printed at the bottom.

5. Use an ATM or POS Terminal

Performing a balance inquiry at an ATM or a point-of-sale (POS) machine at a store is another option.

Insert your Pine Tree Card at any ATM or POS terminal that shows the Quest, Plus, or Cirrus logo. To avoid fees on cash withdrawals, you can find a no-fee machine using the Allpoint Locator.
Enter your PIN and choose the “Balance Inquiry” option.
Select “Checking” or “EBT Cash” to see your EBT Cash balance. The amount will be displayed on the screen and printed on a receipt.

Note that ATMs will only show your EBT Cash balance, not your SNAP funds. To check your SNAP balance at a terminal, you must use a POS machine at a retailer. Alternatively, you can use an online method like the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise in Maine, it is important to recognize the various forms these scams can take. Knowing what to look for allows you to take the necessary steps to protect your benefits on time.

How Benefits Are Stolen

Benefit theft occurs through various scams, including fake texts and calls, cloned websites, and physical skimmers on card readers. These devices copy your card's magnetic stripe and a hidden camera can record your PIN. Card-switching at checkout and fake social media offers are also common tactics used by thieves.

What To Do If Your Benefits Are Stolen

The federal program for replacing stolen SNAP benefits lapsed after September 2024, so Maine no longer issues refunds. Since recovery is unavailable, you must act to prevent further loss. Immediately call 1-800-477-7428 to disable your card and then change your PIN. You can find official information on the food supplement program website.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might encounter other issues with your Pine Tree Card. Understanding the most common problems and their solutions can help you access your benefits without unnecessary delays.

Card Is Declined Despite Available Funds

A declined transaction can be confusing when you expect a balance on your card. This often happens if benefits for the month have not been deposited yet, if you have entered an incorrect PIN too many times, or if you attempt to buy an item not permitted under SNAP rules. For EBT Cash, a withdrawal may fail if the ATM is out of funds.

Before shopping, check your balance by calling 1-800-477-7428, visiting the Pine Tree Card portal, or using the Benny app.
If your balance is zero, wait for your scheduled deposit date or call the Office for Family Independence (OFI) at 1-855-797-4357 to confirm.
After four incorrect PIN attempts, your card is locked for 24 hours. You must wait or reset your PIN.
If you believe a transaction was denied in error, keep the receipt and call customer service to file a dispute.

Forgotten Or Blocked PIN

Entering the wrong PIN more than four times in a single day will trigger a temporary security lock on your card. It is also common for people to forget their PIN or to choose a number that the system rejects for being too simple.

You can reset your PIN at any time by calling 1-800-477-7428 and following the automated prompts.
You will need your card number, the cardholder’s date of birth, and the last four digits of the Social Security Number. If no SSN is on file for a child, enter 9999.
Choose a new four-digit number that is not a birth year, part of your address, or a repeating sequence. The new PIN works immediately.

Cracked Or Damaged Card

Physical damage is a frequent problem. Over time, normal use, heat, or exposure to strong magnets can wear out the magnetic stripe or chip, making the card unreadable by store terminals.

Order a free replacement by calling 1-800-477-7428 or logging into the self-service portal. You can also request one by calling the OFI statewide line.
Your new card will arrive in 7–10 days. Your benefits will remain safe in your account while you wait.
Most retailers cannot manually enter your card number, so you will likely need to wait for the replacement if the old card is completely unreadable.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that allows you to track your EBT balance in real time and get cash back on eligible purchases at stores such as Target, Walmart, Kroger, Costco, and others. To get started, you link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, like Temporary Assistance for Needy Families (TANF). Keeping track of your balance is important for budgeting and helps you avoid running short on funds when you need them most.

This guide outlines several ways to check your EBT balance in Maine, from using a mobile app to calling the EBT Customer Service number.

How to Check Your EBT Balance in Maine

There are several straightforward methods to check your EBT balance in Maine. You can go online through the state's official portal, use a mobile app, call the 24/7 customer service line, look at your most recent store receipt, or use an ATM or point-of-sale machine. All these options are free and allow you to monitor your funds.

1. Check Online via the Pine Tree Card Portal

Accessing your account information online is a convenient way to see your current balances and transaction history.

Go to the Pine Tree Card portal.
If it's your first time, click “Create User Account.” Otherwise, use the “Log In” option.
To register, you will need to enter your 16-digit EBT card number, the cardholder’s Social Security number or date of birth, and choose a User ID and password.
Once logged in, find the “Account Summary” to view your current SNAP and EBT Cash balances. You can also review your deposits and purchases under “Transaction History.”

2. Use the Benny Mobile App

Using the Benny app on your smartphone gives you instant access to your balance information.

Download the Benny app and open it.
Create a free profile with your phone number or email, then tap “Link Card” and enter your Maine EBT card number and ZIP code.
Your SNAP and EBT Cash balances will appear on the home screen. You can swipe down or tap the refresh icon to update them at any time.
You can also turn on push notifications to get an automatic balance update after every transaction.

Benny also provides automatic cash back on eligible items at participating stores like Walmart, Costco, and Walgreens.

3. Call the EBT Customer Service Line

Calling the automated phone line is another way to get your balance details 24 hours a day.

Dial 1-800-477-7428.
Choose your preferred language. The system announces options for English, Spanish, French, and Somali, with other languages available through an interpreter service.
Enter your 16-digit EBT card number followed by your 4-digit PIN.
The automated system will read your current SNAP and EBT Cash balances. You can also follow the prompts to repeat the information, hear your last ten transactions, or report an issue with your card.

4. Review Your Last Receipt

Checking the receipt from your last transaction is a quick way to see your remaining funds.

After making a purchase or cash withdrawal with your EBT card, keep the printed receipt.
Your remaining “EBT Food Balance” and “EBT Cash Balance” are automatically printed at the bottom.

5. Use an ATM or POS Terminal

Performing a balance inquiry at an ATM or a point-of-sale (POS) machine at a store is another option.

Insert your Pine Tree Card at any ATM or POS terminal that shows the Quest, Plus, or Cirrus logo. To avoid fees on cash withdrawals, you can find a no-fee machine using the Allpoint Locator.
Enter your PIN and choose the “Balance Inquiry” option.
Select “Checking” or “EBT Cash” to see your EBT Cash balance. The amount will be displayed on the screen and printed on a receipt.

Note that ATMs will only show your EBT Cash balance, not your SNAP funds. To check your SNAP balance at a terminal, you must use a POS machine at a retailer. Alternatively, you can use an online method like the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise in Maine, it is important to recognize the various forms these scams can take. Knowing what to look for allows you to take the necessary steps to protect your benefits on time.

How Benefits Are Stolen

Benefit theft occurs through various scams, including fake texts and calls, cloned websites, and physical skimmers on card readers. These devices copy your card's magnetic stripe and a hidden camera can record your PIN. Card-switching at checkout and fake social media offers are also common tactics used by thieves.

What To Do If Your Benefits Are Stolen

The federal program for replacing stolen SNAP benefits lapsed after September 2024, so Maine no longer issues refunds. Since recovery is unavailable, you must act to prevent further loss. Immediately call 1-800-477-7428 to disable your card and then change your PIN. You can find official information on the food supplement program website.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might encounter other issues with your Pine Tree Card. Understanding the most common problems and their solutions can help you access your benefits without unnecessary delays.

Card Is Declined Despite Available Funds

A declined transaction can be confusing when you expect a balance on your card. This often happens if benefits for the month have not been deposited yet, if you have entered an incorrect PIN too many times, or if you attempt to buy an item not permitted under SNAP rules. For EBT Cash, a withdrawal may fail if the ATM is out of funds.

Before shopping, check your balance by calling 1-800-477-7428, visiting the Pine Tree Card portal, or using the Benny app.
If your balance is zero, wait for your scheduled deposit date or call the Office for Family Independence (OFI) at 1-855-797-4357 to confirm.
After four incorrect PIN attempts, your card is locked for 24 hours. You must wait or reset your PIN.
If you believe a transaction was denied in error, keep the receipt and call customer service to file a dispute.

Forgotten Or Blocked PIN

Entering the wrong PIN more than four times in a single day will trigger a temporary security lock on your card. It is also common for people to forget their PIN or to choose a number that the system rejects for being too simple.

You can reset your PIN at any time by calling 1-800-477-7428 and following the automated prompts.
You will need your card number, the cardholder’s date of birth, and the last four digits of the Social Security Number. If no SSN is on file for a child, enter 9999.
Choose a new four-digit number that is not a birth year, part of your address, or a repeating sequence. The new PIN works immediately.

Cracked Or Damaged Card

Physical damage is a frequent problem. Over time, normal use, heat, or exposure to strong magnets can wear out the magnetic stripe or chip, making the card unreadable by store terminals.

Order a free replacement by calling 1-800-477-7428 or logging into the self-service portal. You can also request one by calling the OFI statewide line.
Your new card will arrive in 7–10 days. Your benefits will remain safe in your account while you wait.
Most retailers cannot manually enter your card number, so you will likely need to wait for the replacement if the old card is completely unreadable.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that allows you to track your EBT balance in real time and get cash back on eligible purchases at stores such as Target, Walmart, Kroger, Costco, and others. To get started, you link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, like Temporary Assistance for Needy Families (TANF). Keeping track of your balance is important for budgeting and helps you avoid running short on funds when you need them most.

This guide outlines several ways to check your EBT balance in Maine, from using a mobile app to calling the EBT Customer Service number.

How to Check Your EBT Balance in Maine

There are several straightforward methods to check your EBT balance in Maine. You can go online through the state's official portal, use a mobile app, call the 24/7 customer service line, look at your most recent store receipt, or use an ATM or point-of-sale machine. All these options are free and allow you to monitor your funds.

1. Check Online via the Pine Tree Card Portal

Accessing your account information online is a convenient way to see your current balances and transaction history.

Go to the Pine Tree Card portal.
If it's your first time, click “Create User Account.” Otherwise, use the “Log In” option.
To register, you will need to enter your 16-digit EBT card number, the cardholder’s Social Security number or date of birth, and choose a User ID and password.
Once logged in, find the “Account Summary” to view your current SNAP and EBT Cash balances. You can also review your deposits and purchases under “Transaction History.”

2. Use the Benny Mobile App

Using the Benny app on your smartphone gives you instant access to your balance information.

Download the Benny app and open it.
Create a free profile with your phone number or email, then tap “Link Card” and enter your Maine EBT card number and ZIP code.
Your SNAP and EBT Cash balances will appear on the home screen. You can swipe down or tap the refresh icon to update them at any time.
You can also turn on push notifications to get an automatic balance update after every transaction.

Benny also provides automatic cash back on eligible items at participating stores like Walmart, Costco, and Walgreens.

3. Call the EBT Customer Service Line

Calling the automated phone line is another way to get your balance details 24 hours a day.

Dial 1-800-477-7428.
Choose your preferred language. The system announces options for English, Spanish, French, and Somali, with other languages available through an interpreter service.
Enter your 16-digit EBT card number followed by your 4-digit PIN.
The automated system will read your current SNAP and EBT Cash balances. You can also follow the prompts to repeat the information, hear your last ten transactions, or report an issue with your card.

4. Review Your Last Receipt

Checking the receipt from your last transaction is a quick way to see your remaining funds.

After making a purchase or cash withdrawal with your EBT card, keep the printed receipt.
Your remaining “EBT Food Balance” and “EBT Cash Balance” are automatically printed at the bottom.

5. Use an ATM or POS Terminal

Performing a balance inquiry at an ATM or a point-of-sale (POS) machine at a store is another option.

Insert your Pine Tree Card at any ATM or POS terminal that shows the Quest, Plus, or Cirrus logo. To avoid fees on cash withdrawals, you can find a no-fee machine using the Allpoint Locator.
Enter your PIN and choose the “Balance Inquiry” option.
Select “Checking” or “EBT Cash” to see your EBT Cash balance. The amount will be displayed on the screen and printed on a receipt.

Note that ATMs will only show your EBT Cash balance, not your SNAP funds. To check your SNAP balance at a terminal, you must use a POS machine at a retailer. Alternatively, you can use an online method like the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise in Maine, it is important to recognize the various forms these scams can take. Knowing what to look for allows you to take the necessary steps to protect your benefits on time.

How Benefits Are Stolen

Benefit theft occurs through various scams, including fake texts and calls, cloned websites, and physical skimmers on card readers. These devices copy your card's magnetic stripe and a hidden camera can record your PIN. Card-switching at checkout and fake social media offers are also common tactics used by thieves.

What To Do If Your Benefits Are Stolen

The federal program for replacing stolen SNAP benefits lapsed after September 2024, so Maine no longer issues refunds. Since recovery is unavailable, you must act to prevent further loss. Immediately call 1-800-477-7428 to disable your card and then change your PIN. You can find official information on the food supplement program website.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might encounter other issues with your Pine Tree Card. Understanding the most common problems and their solutions can help you access your benefits without unnecessary delays.

Card Is Declined Despite Available Funds

A declined transaction can be confusing when you expect a balance on your card. This often happens if benefits for the month have not been deposited yet, if you have entered an incorrect PIN too many times, or if you attempt to buy an item not permitted under SNAP rules. For EBT Cash, a withdrawal may fail if the ATM is out of funds.

Before shopping, check your balance by calling 1-800-477-7428, visiting the Pine Tree Card portal, or using the Benny app.
If your balance is zero, wait for your scheduled deposit date or call the Office for Family Independence (OFI) at 1-855-797-4357 to confirm.
After four incorrect PIN attempts, your card is locked for 24 hours. You must wait or reset your PIN.
If you believe a transaction was denied in error, keep the receipt and call customer service to file a dispute.

Forgotten Or Blocked PIN

Entering the wrong PIN more than four times in a single day will trigger a temporary security lock on your card. It is also common for people to forget their PIN or to choose a number that the system rejects for being too simple.

You can reset your PIN at any time by calling 1-800-477-7428 and following the automated prompts.
You will need your card number, the cardholder’s date of birth, and the last four digits of the Social Security Number. If no SSN is on file for a child, enter 9999.
Choose a new four-digit number that is not a birth year, part of your address, or a repeating sequence. The new PIN works immediately.

Cracked Or Damaged Card

Physical damage is a frequent problem. Over time, normal use, heat, or exposure to strong magnets can wear out the magnetic stripe or chip, making the card unreadable by store terminals.

Order a free replacement by calling 1-800-477-7428 or logging into the self-service portal. You can also request one by calling the OFI statewide line.
Your new card will arrive in 7–10 days. Your benefits will remain safe in your account while you wait.
Most retailers cannot manually enter your card number, so you will likely need to wait for the replacement if the old card is completely unreadable.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that allows you to track your EBT balance in real time and get cash back on eligible purchases at stores such as Target, Walmart, Kroger, Costco, and others. To get started, you link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, like Temporary Assistance for Needy Families (TANF). Keeping track of your balance is important for budgeting and helps you avoid running short on funds when you need them most.

This guide outlines several ways to check your EBT balance in Maine, from using a mobile app to calling the EBT Customer Service number.

How to Check Your EBT Balance in Maine

There are several straightforward methods to check your EBT balance in Maine. You can go online through the state's official portal, use a mobile app, call the 24/7 customer service line, look at your most recent store receipt, or use an ATM or point-of-sale machine. All these options are free and allow you to monitor your funds.

1. Check Online via the Pine Tree Card Portal

Accessing your account information online is a convenient way to see your current balances and transaction history.

Go to the Pine Tree Card portal.
If it's your first time, click “Create User Account.” Otherwise, use the “Log In” option.
To register, you will need to enter your 16-digit EBT card number, the cardholder’s Social Security number or date of birth, and choose a User ID and password.
Once logged in, find the “Account Summary” to view your current SNAP and EBT Cash balances. You can also review your deposits and purchases under “Transaction History.”

2. Use the Benny Mobile App

Using the Benny app on your smartphone gives you instant access to your balance information.

Download the Benny app and open it.
Create a free profile with your phone number or email, then tap “Link Card” and enter your Maine EBT card number and ZIP code.
Your SNAP and EBT Cash balances will appear on the home screen. You can swipe down or tap the refresh icon to update them at any time.
You can also turn on push notifications to get an automatic balance update after every transaction.

Benny also provides automatic cash back on eligible items at participating stores like Walmart, Costco, and Walgreens.

3. Call the EBT Customer Service Line

Calling the automated phone line is another way to get your balance details 24 hours a day.

Dial 1-800-477-7428.
Choose your preferred language. The system announces options for English, Spanish, French, and Somali, with other languages available through an interpreter service.
Enter your 16-digit EBT card number followed by your 4-digit PIN.
The automated system will read your current SNAP and EBT Cash balances. You can also follow the prompts to repeat the information, hear your last ten transactions, or report an issue with your card.

4. Review Your Last Receipt

Checking the receipt from your last transaction is a quick way to see your remaining funds.

After making a purchase or cash withdrawal with your EBT card, keep the printed receipt.
Your remaining “EBT Food Balance” and “EBT Cash Balance” are automatically printed at the bottom.

5. Use an ATM or POS Terminal

Performing a balance inquiry at an ATM or a point-of-sale (POS) machine at a store is another option.

Insert your Pine Tree Card at any ATM or POS terminal that shows the Quest, Plus, or Cirrus logo. To avoid fees on cash withdrawals, you can find a no-fee machine using the Allpoint Locator.
Enter your PIN and choose the “Balance Inquiry” option.
Select “Checking” or “EBT Cash” to see your EBT Cash balance. The amount will be displayed on the screen and printed on a receipt.

Note that ATMs will only show your EBT Cash balance, not your SNAP funds. To check your SNAP balance at a terminal, you must use a POS machine at a retailer. Alternatively, you can use an online method like the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise in Maine, it is important to recognize the various forms these scams can take. Knowing what to look for allows you to take the necessary steps to protect your benefits on time.

How Benefits Are Stolen

Benefit theft occurs through various scams, including fake texts and calls, cloned websites, and physical skimmers on card readers. These devices copy your card's magnetic stripe and a hidden camera can record your PIN. Card-switching at checkout and fake social media offers are also common tactics used by thieves.

What To Do If Your Benefits Are Stolen

The federal program for replacing stolen SNAP benefits lapsed after September 2024, so Maine no longer issues refunds. Since recovery is unavailable, you must act to prevent further loss. Immediately call 1-800-477-7428 to disable your card and then change your PIN. You can find official information on the food supplement program website.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might encounter other issues with your Pine Tree Card. Understanding the most common problems and their solutions can help you access your benefits without unnecessary delays.

Card Is Declined Despite Available Funds

A declined transaction can be confusing when you expect a balance on your card. This often happens if benefits for the month have not been deposited yet, if you have entered an incorrect PIN too many times, or if you attempt to buy an item not permitted under SNAP rules. For EBT Cash, a withdrawal may fail if the ATM is out of funds.

Before shopping, check your balance by calling 1-800-477-7428, visiting the Pine Tree Card portal, or using the Benny app.
If your balance is zero, wait for your scheduled deposit date or call the Office for Family Independence (OFI) at 1-855-797-4357 to confirm.
After four incorrect PIN attempts, your card is locked for 24 hours. You must wait or reset your PIN.
If you believe a transaction was denied in error, keep the receipt and call customer service to file a dispute.

Forgotten Or Blocked PIN

Entering the wrong PIN more than four times in a single day will trigger a temporary security lock on your card. It is also common for people to forget their PIN or to choose a number that the system rejects for being too simple.

You can reset your PIN at any time by calling 1-800-477-7428 and following the automated prompts.
You will need your card number, the cardholder’s date of birth, and the last four digits of the Social Security Number. If no SSN is on file for a child, enter 9999.
Choose a new four-digit number that is not a birth year, part of your address, or a repeating sequence. The new PIN works immediately.

Cracked Or Damaged Card

Physical damage is a frequent problem. Over time, normal use, heat, or exposure to strong magnets can wear out the magnetic stripe or chip, making the card unreadable by store terminals.

Order a free replacement by calling 1-800-477-7428 or logging into the self-service portal. You can also request one by calling the OFI statewide line.
Your new card will arrive in 7–10 days. Your benefits will remain safe in your account while you wait.
Most retailers cannot manually enter your card number, so you will likely need to wait for the replacement if the old card is completely unreadable.

Check Your EBT Balance & Get Cashback On SNAP

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Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that allows you to track your EBT balance in real time and get cash back on eligible purchases at stores such as Target, Walmart, Kroger, Costco, and others. To get started, you link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.