5 Ways to Check Your Idaho EBT Balance

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Your EBT card delivers benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs, such as Temporary Assistance for Needy Families (TANF). Whether you receive one or both, a regular EBT balance check in Idaho is important for budgeting and avoiding shortages.

This guide explains how to check your funds using several methods, from a mobile app to the customer service phone number.

How to Check Your EBT Balance in Idaho

You can check your EBT balance in several ways. These include logging into the official ebtEDGE online portal, using the Benny mobile app, or calling the 24-hour customer service line. You can also find your balance printed on your most recent store or ATM receipt, or by using an ATM for your EBT Cash funds.

1. Check Online via ebtEDGE

Checking your balance online involves using the state-approved ebtEDGE portal.

Go to www.ebtedge.com or use the “Check your balance” link on the Department of Health & Welfare’s Manage My SNAP page.
Choose “Cardholder Login” and enter your User ID and Password. If you are a first-time user, choose “Register Here” and provide your card number, Social Security number, and date of birth to create your login credentials.
Once you sign in, your current SNAP and EBT Cash balances will be on the home screen. You can also click your card number to view recent transactions.
Log out when you are finished to protect your account information.

2. Use the Benny App

Using a mobile app like Benny allows you to see your balance directly on your phone.

Download the app from the App Store or Google Play and open it.
Sign up with your email or phone number, enter your zip code, and link your Quest card by providing the card number.
Your live balance appears on the dashboard. You can refresh it at any time by pulling down on the card image.
For added security, you can turn on Face ID, Touch ID, or a passcode in the app’s settings.

Benny also provides automatic cash back on EBT purchases at many stores, including Walmart, Costco, Walgreens, and Trader Joe’s.

3. Call the Customer Service Line

Calling the 24-hour Quest Card customer service line is another option to check EBT balance in Idaho.

Dial 1-888-432-4328. You will hear a language menu offering English, Spanish, Mandarin, and Vietnamese, with more options for multilingual assistance available.
Enter your 16-digit card number followed by your 4-digit PIN when prompted.
Press the option for “Balance Inquiry” to hear your current SNAP and EBT Cash amounts, along with your last ten transactions.
You can also stay on the line to change your PIN or report a lost or stolen card.

4. Review Your Last Receipt

Looking at your most recent receipt from a store or ATM provides a quick balance update.

Save the receipt you receive after any EBT purchase or EBT Cash withdrawal.
Look near the bottom of the receipt, where your “EBT SNAP Balance” and “EBT Cash Balance” are automatically printed.
To avoid confusion, discard older receipts once you have a new one with an updated balance.

5. Make an ATM Inquiry

Using an ATM is an option for checking your EBT Cash balance, though it will not show your SNAP funds.

Insert your Quest card into any ATM that displays the QUEST or Plus logo and enter your PIN.
Choose the “Balance Inquiry” option. The machine will then show or print your EBT Cash balance.
To avoid fees, use a surcharge-free ATM from networks like Allpoint or MoneyPass. You can find these locations by using an online Allpoint locator or by dialing 211.
Remove your card and take the receipt for your records.

Since this method only shows your EBT Cash balance, you can check your SNAP balance by reviewing your last receipt or by using the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise, it is important to recognize the different forms these scams can take. Knowing how thieves operate is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Are Stolen

Thieves use skimming devices on card readers to copy your card’s data while hidden cameras capture your PIN. They also use phishing scams, sending fake texts or calls about locked cards to trick you into sharing your details. These tactics allow them to clone your card and drain your account. Be cautious with any link promising an EBT balance check in Idaho.

What To Do If Your Benefits Are Stolen

If your SNAP benefits are stolen electronically, you may get them replaced. You must:

Call 888-432-4328 to cancel the card and set a new PIN.
File the “Stolen Food Stamps” form on the Health and Welfare website.

This policy covers thefts after October 1, 2022, but stolen EBT Cash benefits are not replaced.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt access to your benefits. Here are a few common problems you might face and the steps to resolve them quickly and efficiently.

Transaction Declined at the Checkout

A declined transaction can be frustrating. It might happen if the purchase amount is higher than your remaining SNAP balance or if an item is not eligible for purchase with food benefits. In some cases, a merchant’s system may not be certified for EBT transactions.

Before shopping, it's a good idea to perform an EBT balance check in Idaho. You can call 888-432-4328, review your last receipt, or download the Benny app to see your real-time balance.
Keep a small amount of cash or another payment method ready to pay for any non-eligible items separately.
If your card is regularly declined at the same store, report it to the manager and the Department of Health and Welfare at 877-456-1233.

Forgotten or Locked PIN

Entering the wrong Personal Identification Number (PIN) four times in a row will freeze your card for 24 hours as a security measure. This prevents unauthorized use if your card is lost or stolen.

To fix this, call the EBT Customer Service line at 888-432-4328 and follow the prompts to choose a new PIN after verifying your identity.
You can also reset your PIN through the ebtEDGE portal or mobile app.
Choose a PIN that is easy for you to remember but hard for others to guess. Avoid using your birthday or simple repeating numbers.

Damaged or Worn Card

Constant use, bending, or storing your card near magnets can damage the magnetic stripe or chip, making it unreadable at checkout terminals. Before assuming the card is broken, you can check EBT balance in Idaho to confirm the funds are still in your account.

Call Fidelity Information Services (FIS) at 888-432-4328 to order a replacement. Local DHW offices in Idaho no longer issue cards on-site.
Your new card should arrive by mail within seven to ten business days. You can find more information on the Manage my SNAP page.
Until the new card arrives, you can ask a trusted household member to shop for you or request a manual key-in at the register, though not all stores permit this.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

For a simple way to check EBT balance in Idaho, the free Benny app shows your funds in real time and helps you earn cashback on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card in the app. After shopping, just scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card delivers benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs, such as Temporary Assistance for Needy Families (TANF). Whether you receive one or both, a regular EBT balance check in Idaho is important for budgeting and avoiding shortages.

This guide explains how to check your funds using several methods, from a mobile app to the customer service phone number.

How to Check Your EBT Balance in Idaho

You can check your EBT balance in several ways. These include logging into the official ebtEDGE online portal, using the Benny mobile app, or calling the 24-hour customer service line. You can also find your balance printed on your most recent store or ATM receipt, or by using an ATM for your EBT Cash funds.

1. Check Online via ebtEDGE

Checking your balance online involves using the state-approved ebtEDGE portal.

Go to www.ebtedge.com or use the “Check your balance” link on the Department of Health & Welfare’s Manage My SNAP page.
Choose “Cardholder Login” and enter your User ID and Password. If you are a first-time user, choose “Register Here” and provide your card number, Social Security number, and date of birth to create your login credentials.
Once you sign in, your current SNAP and EBT Cash balances will be on the home screen. You can also click your card number to view recent transactions.
Log out when you are finished to protect your account information.

2. Use the Benny App

Using a mobile app like Benny allows you to see your balance directly on your phone.

Download the app from the App Store or Google Play and open it.
Sign up with your email or phone number, enter your zip code, and link your Quest card by providing the card number.
Your live balance appears on the dashboard. You can refresh it at any time by pulling down on the card image.
For added security, you can turn on Face ID, Touch ID, or a passcode in the app’s settings.

Benny also provides automatic cash back on EBT purchases at many stores, including Walmart, Costco, Walgreens, and Trader Joe’s.

3. Call the Customer Service Line

Calling the 24-hour Quest Card customer service line is another option to check EBT balance in Idaho.

Dial 1-888-432-4328. You will hear a language menu offering English, Spanish, Mandarin, and Vietnamese, with more options for multilingual assistance available.
Enter your 16-digit card number followed by your 4-digit PIN when prompted.
Press the option for “Balance Inquiry” to hear your current SNAP and EBT Cash amounts, along with your last ten transactions.
You can also stay on the line to change your PIN or report a lost or stolen card.

4. Review Your Last Receipt

Looking at your most recent receipt from a store or ATM provides a quick balance update.

Save the receipt you receive after any EBT purchase or EBT Cash withdrawal.
Look near the bottom of the receipt, where your “EBT SNAP Balance” and “EBT Cash Balance” are automatically printed.
To avoid confusion, discard older receipts once you have a new one with an updated balance.

5. Make an ATM Inquiry

Using an ATM is an option for checking your EBT Cash balance, though it will not show your SNAP funds.

Insert your Quest card into any ATM that displays the QUEST or Plus logo and enter your PIN.
Choose the “Balance Inquiry” option. The machine will then show or print your EBT Cash balance.
To avoid fees, use a surcharge-free ATM from networks like Allpoint or MoneyPass. You can find these locations by using an online Allpoint locator or by dialing 211.
Remove your card and take the receipt for your records.

Since this method only shows your EBT Cash balance, you can check your SNAP balance by reviewing your last receipt or by using the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise, it is important to recognize the different forms these scams can take. Knowing how thieves operate is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Are Stolen

Thieves use skimming devices on card readers to copy your card’s data while hidden cameras capture your PIN. They also use phishing scams, sending fake texts or calls about locked cards to trick you into sharing your details. These tactics allow them to clone your card and drain your account. Be cautious with any link promising an EBT balance check in Idaho.

What To Do If Your Benefits Are Stolen

If your SNAP benefits are stolen electronically, you may get them replaced. You must:

Call 888-432-4328 to cancel the card and set a new PIN.
File the “Stolen Food Stamps” form on the Health and Welfare website.

This policy covers thefts after October 1, 2022, but stolen EBT Cash benefits are not replaced.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt access to your benefits. Here are a few common problems you might face and the steps to resolve them quickly and efficiently.

Transaction Declined at the Checkout

A declined transaction can be frustrating. It might happen if the purchase amount is higher than your remaining SNAP balance or if an item is not eligible for purchase with food benefits. In some cases, a merchant’s system may not be certified for EBT transactions.

Before shopping, it's a good idea to perform an EBT balance check in Idaho. You can call 888-432-4328, review your last receipt, or download the Benny app to see your real-time balance.
Keep a small amount of cash or another payment method ready to pay for any non-eligible items separately.
If your card is regularly declined at the same store, report it to the manager and the Department of Health and Welfare at 877-456-1233.

Forgotten or Locked PIN

Entering the wrong Personal Identification Number (PIN) four times in a row will freeze your card for 24 hours as a security measure. This prevents unauthorized use if your card is lost or stolen.

To fix this, call the EBT Customer Service line at 888-432-4328 and follow the prompts to choose a new PIN after verifying your identity.
You can also reset your PIN through the ebtEDGE portal or mobile app.
Choose a PIN that is easy for you to remember but hard for others to guess. Avoid using your birthday or simple repeating numbers.

Damaged or Worn Card

Constant use, bending, or storing your card near magnets can damage the magnetic stripe or chip, making it unreadable at checkout terminals. Before assuming the card is broken, you can check EBT balance in Idaho to confirm the funds are still in your account.

Call Fidelity Information Services (FIS) at 888-432-4328 to order a replacement. Local DHW offices in Idaho no longer issue cards on-site.
Your new card should arrive by mail within seven to ten business days. You can find more information on the Manage my SNAP page.
Until the new card arrives, you can ask a trusted household member to shop for you or request a manual key-in at the register, though not all stores permit this.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

For a simple way to check EBT balance in Idaho, the free Benny app shows your funds in real time and helps you earn cashback on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card in the app. After shopping, just scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card delivers benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs, such as Temporary Assistance for Needy Families (TANF). Whether you receive one or both, a regular EBT balance check in Idaho is important for budgeting and avoiding shortages.

This guide explains how to check your funds using several methods, from a mobile app to the customer service phone number.

How to Check Your EBT Balance in Idaho

You can check your EBT balance in several ways. These include logging into the official ebtEDGE online portal, using the Benny mobile app, or calling the 24-hour customer service line. You can also find your balance printed on your most recent store or ATM receipt, or by using an ATM for your EBT Cash funds.

1. Check Online via ebtEDGE

Checking your balance online involves using the state-approved ebtEDGE portal.

Go to www.ebtedge.com or use the “Check your balance” link on the Department of Health & Welfare’s Manage My SNAP page.
Choose “Cardholder Login” and enter your User ID and Password. If you are a first-time user, choose “Register Here” and provide your card number, Social Security number, and date of birth to create your login credentials.
Once you sign in, your current SNAP and EBT Cash balances will be on the home screen. You can also click your card number to view recent transactions.
Log out when you are finished to protect your account information.

2. Use the Benny App

Using a mobile app like Benny allows you to see your balance directly on your phone.

Download the app from the App Store or Google Play and open it.
Sign up with your email or phone number, enter your zip code, and link your Quest card by providing the card number.
Your live balance appears on the dashboard. You can refresh it at any time by pulling down on the card image.
For added security, you can turn on Face ID, Touch ID, or a passcode in the app’s settings.

Benny also provides automatic cash back on EBT purchases at many stores, including Walmart, Costco, Walgreens, and Trader Joe’s.

3. Call the Customer Service Line

Calling the 24-hour Quest Card customer service line is another option to check EBT balance in Idaho.

Dial 1-888-432-4328. You will hear a language menu offering English, Spanish, Mandarin, and Vietnamese, with more options for multilingual assistance available.
Enter your 16-digit card number followed by your 4-digit PIN when prompted.
Press the option for “Balance Inquiry” to hear your current SNAP and EBT Cash amounts, along with your last ten transactions.
You can also stay on the line to change your PIN or report a lost or stolen card.

4. Review Your Last Receipt

Looking at your most recent receipt from a store or ATM provides a quick balance update.

Save the receipt you receive after any EBT purchase or EBT Cash withdrawal.
Look near the bottom of the receipt, where your “EBT SNAP Balance” and “EBT Cash Balance” are automatically printed.
To avoid confusion, discard older receipts once you have a new one with an updated balance.

5. Make an ATM Inquiry

Using an ATM is an option for checking your EBT Cash balance, though it will not show your SNAP funds.

Insert your Quest card into any ATM that displays the QUEST or Plus logo and enter your PIN.
Choose the “Balance Inquiry” option. The machine will then show or print your EBT Cash balance.
To avoid fees, use a surcharge-free ATM from networks like Allpoint or MoneyPass. You can find these locations by using an online Allpoint locator or by dialing 211.
Remove your card and take the receipt for your records.

Since this method only shows your EBT Cash balance, you can check your SNAP balance by reviewing your last receipt or by using the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise, it is important to recognize the different forms these scams can take. Knowing how thieves operate is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Are Stolen

Thieves use skimming devices on card readers to copy your card’s data while hidden cameras capture your PIN. They also use phishing scams, sending fake texts or calls about locked cards to trick you into sharing your details. These tactics allow them to clone your card and drain your account. Be cautious with any link promising an EBT balance check in Idaho.

What To Do If Your Benefits Are Stolen

If your SNAP benefits are stolen electronically, you may get them replaced. You must:

Call 888-432-4328 to cancel the card and set a new PIN.
File the “Stolen Food Stamps” form on the Health and Welfare website.

This policy covers thefts after October 1, 2022, but stolen EBT Cash benefits are not replaced.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt access to your benefits. Here are a few common problems you might face and the steps to resolve them quickly and efficiently.

Transaction Declined at the Checkout

A declined transaction can be frustrating. It might happen if the purchase amount is higher than your remaining SNAP balance or if an item is not eligible for purchase with food benefits. In some cases, a merchant’s system may not be certified for EBT transactions.

Before shopping, it's a good idea to perform an EBT balance check in Idaho. You can call 888-432-4328, review your last receipt, or download the Benny app to see your real-time balance.
Keep a small amount of cash or another payment method ready to pay for any non-eligible items separately.
If your card is regularly declined at the same store, report it to the manager and the Department of Health and Welfare at 877-456-1233.

Forgotten or Locked PIN

Entering the wrong Personal Identification Number (PIN) four times in a row will freeze your card for 24 hours as a security measure. This prevents unauthorized use if your card is lost or stolen.

To fix this, call the EBT Customer Service line at 888-432-4328 and follow the prompts to choose a new PIN after verifying your identity.
You can also reset your PIN through the ebtEDGE portal or mobile app.
Choose a PIN that is easy for you to remember but hard for others to guess. Avoid using your birthday or simple repeating numbers.

Damaged or Worn Card

Constant use, bending, or storing your card near magnets can damage the magnetic stripe or chip, making it unreadable at checkout terminals. Before assuming the card is broken, you can check EBT balance in Idaho to confirm the funds are still in your account.

Call Fidelity Information Services (FIS) at 888-432-4328 to order a replacement. Local DHW offices in Idaho no longer issue cards on-site.
Your new card should arrive by mail within seven to ten business days. You can find more information on the Manage my SNAP page.
Until the new card arrives, you can ask a trusted household member to shop for you or request a manual key-in at the register, though not all stores permit this.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

For a simple way to check EBT balance in Idaho, the free Benny app shows your funds in real time and helps you earn cashback on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card in the app. After shopping, just scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card delivers benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs, such as Temporary Assistance for Needy Families (TANF). Whether you receive one or both, a regular EBT balance check in Idaho is important for budgeting and avoiding shortages.

This guide explains how to check your funds using several methods, from a mobile app to the customer service phone number.

How to Check Your EBT Balance in Idaho

You can check your EBT balance in several ways. These include logging into the official ebtEDGE online portal, using the Benny mobile app, or calling the 24-hour customer service line. You can also find your balance printed on your most recent store or ATM receipt, or by using an ATM for your EBT Cash funds.

1. Check Online via ebtEDGE

Checking your balance online involves using the state-approved ebtEDGE portal.

Go to www.ebtedge.com or use the “Check your balance” link on the Department of Health & Welfare’s Manage My SNAP page.
Choose “Cardholder Login” and enter your User ID and Password. If you are a first-time user, choose “Register Here” and provide your card number, Social Security number, and date of birth to create your login credentials.
Once you sign in, your current SNAP and EBT Cash balances will be on the home screen. You can also click your card number to view recent transactions.
Log out when you are finished to protect your account information.

2. Use the Benny App

Using a mobile app like Benny allows you to see your balance directly on your phone.

Download the app from the App Store or Google Play and open it.
Sign up with your email or phone number, enter your zip code, and link your Quest card by providing the card number.
Your live balance appears on the dashboard. You can refresh it at any time by pulling down on the card image.
For added security, you can turn on Face ID, Touch ID, or a passcode in the app’s settings.

Benny also provides automatic cash back on EBT purchases at many stores, including Walmart, Costco, Walgreens, and Trader Joe’s.

3. Call the Customer Service Line

Calling the 24-hour Quest Card customer service line is another option to check EBT balance in Idaho.

Dial 1-888-432-4328. You will hear a language menu offering English, Spanish, Mandarin, and Vietnamese, with more options for multilingual assistance available.
Enter your 16-digit card number followed by your 4-digit PIN when prompted.
Press the option for “Balance Inquiry” to hear your current SNAP and EBT Cash amounts, along with your last ten transactions.
You can also stay on the line to change your PIN or report a lost or stolen card.

4. Review Your Last Receipt

Looking at your most recent receipt from a store or ATM provides a quick balance update.

Save the receipt you receive after any EBT purchase or EBT Cash withdrawal.
Look near the bottom of the receipt, where your “EBT SNAP Balance” and “EBT Cash Balance” are automatically printed.
To avoid confusion, discard older receipts once you have a new one with an updated balance.

5. Make an ATM Inquiry

Using an ATM is an option for checking your EBT Cash balance, though it will not show your SNAP funds.

Insert your Quest card into any ATM that displays the QUEST or Plus logo and enter your PIN.
Choose the “Balance Inquiry” option. The machine will then show or print your EBT Cash balance.
To avoid fees, use a surcharge-free ATM from networks like Allpoint or MoneyPass. You can find these locations by using an online Allpoint locator or by dialing 211.
Remove your card and take the receipt for your records.

Since this method only shows your EBT Cash balance, you can check your SNAP balance by reviewing your last receipt or by using the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise, it is important to recognize the different forms these scams can take. Knowing how thieves operate is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Are Stolen

Thieves use skimming devices on card readers to copy your card’s data while hidden cameras capture your PIN. They also use phishing scams, sending fake texts or calls about locked cards to trick you into sharing your details. These tactics allow them to clone your card and drain your account. Be cautious with any link promising an EBT balance check in Idaho.

What To Do If Your Benefits Are Stolen

If your SNAP benefits are stolen electronically, you may get them replaced. You must:

Call 888-432-4328 to cancel the card and set a new PIN.
File the “Stolen Food Stamps” form on the Health and Welfare website.

This policy covers thefts after October 1, 2022, but stolen EBT Cash benefits are not replaced.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt access to your benefits. Here are a few common problems you might face and the steps to resolve them quickly and efficiently.

Transaction Declined at the Checkout

A declined transaction can be frustrating. It might happen if the purchase amount is higher than your remaining SNAP balance or if an item is not eligible for purchase with food benefits. In some cases, a merchant’s system may not be certified for EBT transactions.

Before shopping, it's a good idea to perform an EBT balance check in Idaho. You can call 888-432-4328, review your last receipt, or download the Benny app to see your real-time balance.
Keep a small amount of cash or another payment method ready to pay for any non-eligible items separately.
If your card is regularly declined at the same store, report it to the manager and the Department of Health and Welfare at 877-456-1233.

Forgotten or Locked PIN

Entering the wrong Personal Identification Number (PIN) four times in a row will freeze your card for 24 hours as a security measure. This prevents unauthorized use if your card is lost or stolen.

To fix this, call the EBT Customer Service line at 888-432-4328 and follow the prompts to choose a new PIN after verifying your identity.
You can also reset your PIN through the ebtEDGE portal or mobile app.
Choose a PIN that is easy for you to remember but hard for others to guess. Avoid using your birthday or simple repeating numbers.

Damaged or Worn Card

Constant use, bending, or storing your card near magnets can damage the magnetic stripe or chip, making it unreadable at checkout terminals. Before assuming the card is broken, you can check EBT balance in Idaho to confirm the funds are still in your account.

Call Fidelity Information Services (FIS) at 888-432-4328 to order a replacement. Local DHW offices in Idaho no longer issue cards on-site.
Your new card should arrive by mail within seven to ten business days. You can find more information on the Manage my SNAP page.
Until the new card arrives, you can ask a trusted household member to shop for you or request a manual key-in at the register, though not all stores permit this.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

For a simple way to check EBT balance in Idaho, the free Benny app shows your funds in real time and helps you earn cashback on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card in the app. After shopping, just scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card delivers benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs, such as Temporary Assistance for Needy Families (TANF). Whether you receive one or both, a regular EBT balance check in Idaho is important for budgeting and avoiding shortages.

This guide explains how to check your funds using several methods, from a mobile app to the customer service phone number.

How to Check Your EBT Balance in Idaho

You can check your EBT balance in several ways. These include logging into the official ebtEDGE online portal, using the Benny mobile app, or calling the 24-hour customer service line. You can also find your balance printed on your most recent store or ATM receipt, or by using an ATM for your EBT Cash funds.

1. Check Online via ebtEDGE

Checking your balance online involves using the state-approved ebtEDGE portal.

Go to www.ebtedge.com or use the “Check your balance” link on the Department of Health & Welfare’s Manage My SNAP page.
Choose “Cardholder Login” and enter your User ID and Password. If you are a first-time user, choose “Register Here” and provide your card number, Social Security number, and date of birth to create your login credentials.
Once you sign in, your current SNAP and EBT Cash balances will be on the home screen. You can also click your card number to view recent transactions.
Log out when you are finished to protect your account information.

2. Use the Benny App

Using a mobile app like Benny allows you to see your balance directly on your phone.

Download the app from the App Store or Google Play and open it.
Sign up with your email or phone number, enter your zip code, and link your Quest card by providing the card number.
Your live balance appears on the dashboard. You can refresh it at any time by pulling down on the card image.
For added security, you can turn on Face ID, Touch ID, or a passcode in the app’s settings.

Benny also provides automatic cash back on EBT purchases at many stores, including Walmart, Costco, Walgreens, and Trader Joe’s.

3. Call the Customer Service Line

Calling the 24-hour Quest Card customer service line is another option to check EBT balance in Idaho.

Dial 1-888-432-4328. You will hear a language menu offering English, Spanish, Mandarin, and Vietnamese, with more options for multilingual assistance available.
Enter your 16-digit card number followed by your 4-digit PIN when prompted.
Press the option for “Balance Inquiry” to hear your current SNAP and EBT Cash amounts, along with your last ten transactions.
You can also stay on the line to change your PIN or report a lost or stolen card.

4. Review Your Last Receipt

Looking at your most recent receipt from a store or ATM provides a quick balance update.

Save the receipt you receive after any EBT purchase or EBT Cash withdrawal.
Look near the bottom of the receipt, where your “EBT SNAP Balance” and “EBT Cash Balance” are automatically printed.
To avoid confusion, discard older receipts once you have a new one with an updated balance.

5. Make an ATM Inquiry

Using an ATM is an option for checking your EBT Cash balance, though it will not show your SNAP funds.

Insert your Quest card into any ATM that displays the QUEST or Plus logo and enter your PIN.
Choose the “Balance Inquiry” option. The machine will then show or print your EBT Cash balance.
To avoid fees, use a surcharge-free ATM from networks like Allpoint or MoneyPass. You can find these locations by using an online Allpoint locator or by dialing 211.
Remove your card and take the receipt for your records.

Since this method only shows your EBT Cash balance, you can check your SNAP balance by reviewing your last receipt or by using the Benny app.

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How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise, it is important to recognize the different forms these scams can take. Knowing how thieves operate is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Are Stolen

Thieves use skimming devices on card readers to copy your card’s data while hidden cameras capture your PIN. They also use phishing scams, sending fake texts or calls about locked cards to trick you into sharing your details. These tactics allow them to clone your card and drain your account. Be cautious with any link promising an EBT balance check in Idaho.

What To Do If Your Benefits Are Stolen

If your SNAP benefits are stolen electronically, you may get them replaced. You must:

Call 888-432-4328 to cancel the card and set a new PIN.
File the “Stolen Food Stamps” form on the Health and Welfare website.

This policy covers thefts after October 1, 2022, but stolen EBT Cash benefits are not replaced.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt access to your benefits. Here are a few common problems you might face and the steps to resolve them quickly and efficiently.

Transaction Declined at the Checkout

A declined transaction can be frustrating. It might happen if the purchase amount is higher than your remaining SNAP balance or if an item is not eligible for purchase with food benefits. In some cases, a merchant’s system may not be certified for EBT transactions.

Before shopping, it's a good idea to perform an EBT balance check in Idaho. You can call 888-432-4328, review your last receipt, or download the Benny app to see your real-time balance.
Keep a small amount of cash or another payment method ready to pay for any non-eligible items separately.
If your card is regularly declined at the same store, report it to the manager and the Department of Health and Welfare at 877-456-1233.

Forgotten or Locked PIN

Entering the wrong Personal Identification Number (PIN) four times in a row will freeze your card for 24 hours as a security measure. This prevents unauthorized use if your card is lost or stolen.

To fix this, call the EBT Customer Service line at 888-432-4328 and follow the prompts to choose a new PIN after verifying your identity.
You can also reset your PIN through the ebtEDGE portal or mobile app.
Choose a PIN that is easy for you to remember but hard for others to guess. Avoid using your birthday or simple repeating numbers.

Damaged or Worn Card

Constant use, bending, or storing your card near magnets can damage the magnetic stripe or chip, making it unreadable at checkout terminals. Before assuming the card is broken, you can check EBT balance in Idaho to confirm the funds are still in your account.

Call Fidelity Information Services (FIS) at 888-432-4328 to order a replacement. Local DHW offices in Idaho no longer issue cards on-site.
Your new card should arrive by mail within seven to ten business days. You can find more information on the Manage my SNAP page.
Until the new card arrives, you can ask a trusted household member to shop for you or request a manual key-in at the register, though not all stores permit this.

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Track Your EBT Balance and Earn Cashback with Benny

For a simple way to check EBT balance in Idaho, the free Benny app shows your funds in real time and helps you earn cashback on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card in the app. After shopping, just scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.