5 Ways to Check Your Idaho EBT Balance

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Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, such as from the Temporary Assistance for Needy Families (TANF) program. Effectively managing your benefits helps with budgeting and prevents unexpected shortages at the checkout counter.

This guide outlines several ways to check your Idaho EBT balance, from using a mobile app to calling customer service.

How to Check Your EBT Balance in Idaho

You can check your Idaho Quest EBT funds in several ways. These include logging into the official ebtEDGE online portal, using a mobile app, or calling the 24-hour customer service line. You can also find your balance printed on your most recent store or ATM receipt, or by using an ATM for EBT Cash inquiries. Each method is free to use.

1. Check Online via ebtEDGE

Accessing your account on the official ebtEDGE website is a direct way to view your benefit details.

Go to www.ebtedge.com or use the “Check your balance” link on the Idaho Department of Health & Welfare’s Manage My SNAP page.
Select “Cardholder Login” and enter your User ID and password. If it’s your first time, click “Register Here” and provide your card number, Social Security number, and date of birth to create your login credentials.
Once signed in, your current SNAP and EBT Cash balances will be on the home screen. You can click your card number to review recent transactions.
Log out when you are finished to keep your account secure.

2. Use the Benny App

Using the Benny app provides a quick way to see your funds on your smartphone.

Download the app from the App Store or Google Play.
Tap “Sign Up” and follow the prompts to create an account with your email or phone number, create a password, enter your zip code, and link your Idaho Quest card.
Your real-time balance appears on the dashboard. You can refresh it anytime by pulling down on the card image.
For added security, you can enable Face ID, Touch ID, or a passcode in the app’s settings.

Benny also offers automatic cashback on eligible EBT purchases at participating stores, including Walmart, Costco, and Walgreens.

3. Call the Customer Service Line

Calling the 24-hour Quest Card customer service line at 1-888-432-4328 lets you check your account information over the phone.

After calling, wait for the language menu. Initial options include English, Spanish, Mandarin, and Vietnamese, with more choices available. For more information, see the state's Language Assistance page.
Enter your 16-digit card number and your 4-digit PIN when prompted.
Choose the option for “Balance Inquiry” to hear your current SNAP and EBT Cash amounts, along with your last ten transactions.
You can also stay on the line to change your PIN or report a lost or stolen card.

4. Review Your Last Receipt

Looking at your most recent receipt from a store or ATM is a simple way to track your remaining funds.

Keep the receipt you receive after making an EBT purchase or cash withdrawal.
Look for the “EBT SNAP Balance” and “EBT Cash Balance” printed at the bottom.
To avoid confusion, discard older receipts once you have a new one.

5. Use an ATM

Visiting an ATM is an option for checking your EBT Cash balance, though some may also show your SNAP funds.

Insert your Quest card at any ATM that displays the QUEST or Plus logo and enter your PIN.
Choose the “Balance Inquiry” option. The machine will then show or print your available EBT Cash amount.
To avoid fees, use an ATM in a surcharge-free network like Allpoint or MoneyPass. You can find a nearby location by using an online locator before you go.
Remember to take your card and receipt when you are done.

If an ATM only displays your EBT Cash funds, you can check your SNAP balance by logging into the ebtEDGE portal or by using the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise in Idaho, it is important to recognize the different forms these scams can take. Knowing the methods thieves use is the first step in protecting your benefits and responding quickly if fraud occurs.

How EBT Benefits Are Stolen

Thieves use skimming devices on payment terminals to copy your card’s data while hidden cameras record your PIN. They also use phishing texts and calls, pretending to be official sources, to trick you into revealing your card details. Government agencies will never ask for your PIN or card number through unsolicited messages or calls.

What To Do If Your Benefits Are Stolen

For SNAP benefits stolen electronically after October 1, 2022, Idaho may offer a replacement. You must:

Call 888-432-4328 to cancel the card and get a new PIN.
File the “Stolen Food Stamps” form on the official website.

EBT Cash replacement is not guaranteed, but the loss should still be reported.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt your access to benefits. Here are three common problems Idaho EBT cardholders face and the straightforward steps to resolve them quickly and efficiently.

Transaction Declined at The Checkout

A declined transaction can happen for several reasons. The purchase amount might be higher than your remaining balance, or an item in your cart may not be eligible for SNAP benefits. Sometimes, a merchant’s system is not certified for EBT transactions.

Before shopping, confirm your balance by calling 888-432-4328, checking your last receipt, or using the Benny app.
If you have funds, ask the cashier to try another lane.
Keep a small amount of cash to pay for any non-SNAP items separately.
If a store regularly declines your card, report it to the manager and the Idaho Department of Health and Welfare.

Forgotten or Locked PIN

Entering the wrong PIN four times in a row will automatically freeze your card for 24 hours as a security measure. This prevents anyone from guessing your PIN and accessing your benefits.

To fix this, call the Idaho EBT Customer Service line at 888-432-4328 and follow the prompts to create a new PIN.
You can also reset your PIN through the ebtEDGE portal or mobile app after verifying your identity.
Choose a new four-digit code that is easy for you to remember but difficult for others to guess. Avoid using birthdates or simple repeating numbers.

Damaged or Worn Card

Over time, EBT cards can become damaged from heavy use, bending, or being stored near magnets. This can make the magnetic stripe or chip unreadable by payment terminals.

Order a replacement by calling Fidelity Information Services (FIS) at 888-432-4328. According to the official DHW site, local offices no longer issue cards on-site.
Your new card should arrive by mail within seven to ten business days. Confirm your mailing address is correct when you call.
Until the new card arrives, you can ask a trusted household member to shop with their card or request a manual key-in entry at the register, though not all stores permit this.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that lets you track your EBT balance in real time and earn cash back on eligible purchases from stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan the receipt with Benny to receive cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, such as from the Temporary Assistance for Needy Families (TANF) program. Effectively managing your benefits helps with budgeting and prevents unexpected shortages at the checkout counter.

This guide outlines several ways to check your Idaho EBT balance, from using a mobile app to calling customer service.

How to Check Your EBT Balance in Idaho

You can check your Idaho Quest EBT funds in several ways. These include logging into the official ebtEDGE online portal, using a mobile app, or calling the 24-hour customer service line. You can also find your balance printed on your most recent store or ATM receipt, or by using an ATM for EBT Cash inquiries. Each method is free to use.

1. Check Online via ebtEDGE

Accessing your account on the official ebtEDGE website is a direct way to view your benefit details.

Go to www.ebtedge.com or use the “Check your balance” link on the Idaho Department of Health & Welfare’s Manage My SNAP page.
Select “Cardholder Login” and enter your User ID and password. If it’s your first time, click “Register Here” and provide your card number, Social Security number, and date of birth to create your login credentials.
Once signed in, your current SNAP and EBT Cash balances will be on the home screen. You can click your card number to review recent transactions.
Log out when you are finished to keep your account secure.

2. Use the Benny App

Using the Benny app provides a quick way to see your funds on your smartphone.

Download the app from the App Store or Google Play.
Tap “Sign Up” and follow the prompts to create an account with your email or phone number, create a password, enter your zip code, and link your Idaho Quest card.
Your real-time balance appears on the dashboard. You can refresh it anytime by pulling down on the card image.
For added security, you can enable Face ID, Touch ID, or a passcode in the app’s settings.

Benny also offers automatic cashback on eligible EBT purchases at participating stores, including Walmart, Costco, and Walgreens.

3. Call the Customer Service Line

Calling the 24-hour Quest Card customer service line at 1-888-432-4328 lets you check your account information over the phone.

After calling, wait for the language menu. Initial options include English, Spanish, Mandarin, and Vietnamese, with more choices available. For more information, see the state's Language Assistance page.
Enter your 16-digit card number and your 4-digit PIN when prompted.
Choose the option for “Balance Inquiry” to hear your current SNAP and EBT Cash amounts, along with your last ten transactions.
You can also stay on the line to change your PIN or report a lost or stolen card.

4. Review Your Last Receipt

Looking at your most recent receipt from a store or ATM is a simple way to track your remaining funds.

Keep the receipt you receive after making an EBT purchase or cash withdrawal.
Look for the “EBT SNAP Balance” and “EBT Cash Balance” printed at the bottom.
To avoid confusion, discard older receipts once you have a new one.

5. Use an ATM

Visiting an ATM is an option for checking your EBT Cash balance, though some may also show your SNAP funds.

Insert your Quest card at any ATM that displays the QUEST or Plus logo and enter your PIN.
Choose the “Balance Inquiry” option. The machine will then show or print your available EBT Cash amount.
To avoid fees, use an ATM in a surcharge-free network like Allpoint or MoneyPass. You can find a nearby location by using an online locator before you go.
Remember to take your card and receipt when you are done.

If an ATM only displays your EBT Cash funds, you can check your SNAP balance by logging into the ebtEDGE portal or by using the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise in Idaho, it is important to recognize the different forms these scams can take. Knowing the methods thieves use is the first step in protecting your benefits and responding quickly if fraud occurs.

How EBT Benefits Are Stolen

Thieves use skimming devices on payment terminals to copy your card’s data while hidden cameras record your PIN. They also use phishing texts and calls, pretending to be official sources, to trick you into revealing your card details. Government agencies will never ask for your PIN or card number through unsolicited messages or calls.

What To Do If Your Benefits Are Stolen

For SNAP benefits stolen electronically after October 1, 2022, Idaho may offer a replacement. You must:

Call 888-432-4328 to cancel the card and get a new PIN.
File the “Stolen Food Stamps” form on the official website.

EBT Cash replacement is not guaranteed, but the loss should still be reported.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt your access to benefits. Here are three common problems Idaho EBT cardholders face and the straightforward steps to resolve them quickly and efficiently.

Transaction Declined at The Checkout

A declined transaction can happen for several reasons. The purchase amount might be higher than your remaining balance, or an item in your cart may not be eligible for SNAP benefits. Sometimes, a merchant’s system is not certified for EBT transactions.

Before shopping, confirm your balance by calling 888-432-4328, checking your last receipt, or using the Benny app.
If you have funds, ask the cashier to try another lane.
Keep a small amount of cash to pay for any non-SNAP items separately.
If a store regularly declines your card, report it to the manager and the Idaho Department of Health and Welfare.

Forgotten or Locked PIN

Entering the wrong PIN four times in a row will automatically freeze your card for 24 hours as a security measure. This prevents anyone from guessing your PIN and accessing your benefits.

To fix this, call the Idaho EBT Customer Service line at 888-432-4328 and follow the prompts to create a new PIN.
You can also reset your PIN through the ebtEDGE portal or mobile app after verifying your identity.
Choose a new four-digit code that is easy for you to remember but difficult for others to guess. Avoid using birthdates or simple repeating numbers.

Damaged or Worn Card

Over time, EBT cards can become damaged from heavy use, bending, or being stored near magnets. This can make the magnetic stripe or chip unreadable by payment terminals.

Order a replacement by calling Fidelity Information Services (FIS) at 888-432-4328. According to the official DHW site, local offices no longer issue cards on-site.
Your new card should arrive by mail within seven to ten business days. Confirm your mailing address is correct when you call.
Until the new card arrives, you can ask a trusted household member to shop with their card or request a manual key-in entry at the register, though not all stores permit this.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that lets you track your EBT balance in real time and earn cash back on eligible purchases from stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan the receipt with Benny to receive cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, such as from the Temporary Assistance for Needy Families (TANF) program. Effectively managing your benefits helps with budgeting and prevents unexpected shortages at the checkout counter.

This guide outlines several ways to check your Idaho EBT balance, from using a mobile app to calling customer service.

How to Check Your EBT Balance in Idaho

You can check your Idaho Quest EBT funds in several ways. These include logging into the official ebtEDGE online portal, using a mobile app, or calling the 24-hour customer service line. You can also find your balance printed on your most recent store or ATM receipt, or by using an ATM for EBT Cash inquiries. Each method is free to use.

1. Check Online via ebtEDGE

Accessing your account on the official ebtEDGE website is a direct way to view your benefit details.

Go to www.ebtedge.com or use the “Check your balance” link on the Idaho Department of Health & Welfare’s Manage My SNAP page.
Select “Cardholder Login” and enter your User ID and password. If it’s your first time, click “Register Here” and provide your card number, Social Security number, and date of birth to create your login credentials.
Once signed in, your current SNAP and EBT Cash balances will be on the home screen. You can click your card number to review recent transactions.
Log out when you are finished to keep your account secure.

2. Use the Benny App

Using the Benny app provides a quick way to see your funds on your smartphone.

Download the app from the App Store or Google Play.
Tap “Sign Up” and follow the prompts to create an account with your email or phone number, create a password, enter your zip code, and link your Idaho Quest card.
Your real-time balance appears on the dashboard. You can refresh it anytime by pulling down on the card image.
For added security, you can enable Face ID, Touch ID, or a passcode in the app’s settings.

Benny also offers automatic cashback on eligible EBT purchases at participating stores, including Walmart, Costco, and Walgreens.

3. Call the Customer Service Line

Calling the 24-hour Quest Card customer service line at 1-888-432-4328 lets you check your account information over the phone.

After calling, wait for the language menu. Initial options include English, Spanish, Mandarin, and Vietnamese, with more choices available. For more information, see the state's Language Assistance page.
Enter your 16-digit card number and your 4-digit PIN when prompted.
Choose the option for “Balance Inquiry” to hear your current SNAP and EBT Cash amounts, along with your last ten transactions.
You can also stay on the line to change your PIN or report a lost or stolen card.

4. Review Your Last Receipt

Looking at your most recent receipt from a store or ATM is a simple way to track your remaining funds.

Keep the receipt you receive after making an EBT purchase or cash withdrawal.
Look for the “EBT SNAP Balance” and “EBT Cash Balance” printed at the bottom.
To avoid confusion, discard older receipts once you have a new one.

5. Use an ATM

Visiting an ATM is an option for checking your EBT Cash balance, though some may also show your SNAP funds.

Insert your Quest card at any ATM that displays the QUEST or Plus logo and enter your PIN.
Choose the “Balance Inquiry” option. The machine will then show or print your available EBT Cash amount.
To avoid fees, use an ATM in a surcharge-free network like Allpoint or MoneyPass. You can find a nearby location by using an online locator before you go.
Remember to take your card and receipt when you are done.

If an ATM only displays your EBT Cash funds, you can check your SNAP balance by logging into the ebtEDGE portal or by using the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise in Idaho, it is important to recognize the different forms these scams can take. Knowing the methods thieves use is the first step in protecting your benefits and responding quickly if fraud occurs.

How EBT Benefits Are Stolen

Thieves use skimming devices on payment terminals to copy your card’s data while hidden cameras record your PIN. They also use phishing texts and calls, pretending to be official sources, to trick you into revealing your card details. Government agencies will never ask for your PIN or card number through unsolicited messages or calls.

What To Do If Your Benefits Are Stolen

For SNAP benefits stolen electronically after October 1, 2022, Idaho may offer a replacement. You must:

Call 888-432-4328 to cancel the card and get a new PIN.
File the “Stolen Food Stamps” form on the official website.

EBT Cash replacement is not guaranteed, but the loss should still be reported.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt your access to benefits. Here are three common problems Idaho EBT cardholders face and the straightforward steps to resolve them quickly and efficiently.

Transaction Declined at The Checkout

A declined transaction can happen for several reasons. The purchase amount might be higher than your remaining balance, or an item in your cart may not be eligible for SNAP benefits. Sometimes, a merchant’s system is not certified for EBT transactions.

Before shopping, confirm your balance by calling 888-432-4328, checking your last receipt, or using the Benny app.
If you have funds, ask the cashier to try another lane.
Keep a small amount of cash to pay for any non-SNAP items separately.
If a store regularly declines your card, report it to the manager and the Idaho Department of Health and Welfare.

Forgotten or Locked PIN

Entering the wrong PIN four times in a row will automatically freeze your card for 24 hours as a security measure. This prevents anyone from guessing your PIN and accessing your benefits.

To fix this, call the Idaho EBT Customer Service line at 888-432-4328 and follow the prompts to create a new PIN.
You can also reset your PIN through the ebtEDGE portal or mobile app after verifying your identity.
Choose a new four-digit code that is easy for you to remember but difficult for others to guess. Avoid using birthdates or simple repeating numbers.

Damaged or Worn Card

Over time, EBT cards can become damaged from heavy use, bending, or being stored near magnets. This can make the magnetic stripe or chip unreadable by payment terminals.

Order a replacement by calling Fidelity Information Services (FIS) at 888-432-4328. According to the official DHW site, local offices no longer issue cards on-site.
Your new card should arrive by mail within seven to ten business days. Confirm your mailing address is correct when you call.
Until the new card arrives, you can ask a trusted household member to shop with their card or request a manual key-in entry at the register, though not all stores permit this.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that lets you track your EBT balance in real time and earn cash back on eligible purchases from stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan the receipt with Benny to receive cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, such as from the Temporary Assistance for Needy Families (TANF) program. Effectively managing your benefits helps with budgeting and prevents unexpected shortages at the checkout counter.

This guide outlines several ways to check your Idaho EBT balance, from using a mobile app to calling customer service.

How to Check Your EBT Balance in Idaho

You can check your Idaho Quest EBT funds in several ways. These include logging into the official ebtEDGE online portal, using a mobile app, or calling the 24-hour customer service line. You can also find your balance printed on your most recent store or ATM receipt, or by using an ATM for EBT Cash inquiries. Each method is free to use.

1. Check Online via ebtEDGE

Accessing your account on the official ebtEDGE website is a direct way to view your benefit details.

Go to www.ebtedge.com or use the “Check your balance” link on the Idaho Department of Health & Welfare’s Manage My SNAP page.
Select “Cardholder Login” and enter your User ID and password. If it’s your first time, click “Register Here” and provide your card number, Social Security number, and date of birth to create your login credentials.
Once signed in, your current SNAP and EBT Cash balances will be on the home screen. You can click your card number to review recent transactions.
Log out when you are finished to keep your account secure.

2. Use the Benny App

Using the Benny app provides a quick way to see your funds on your smartphone.

Download the app from the App Store or Google Play.
Tap “Sign Up” and follow the prompts to create an account with your email or phone number, create a password, enter your zip code, and link your Idaho Quest card.
Your real-time balance appears on the dashboard. You can refresh it anytime by pulling down on the card image.
For added security, you can enable Face ID, Touch ID, or a passcode in the app’s settings.

Benny also offers automatic cashback on eligible EBT purchases at participating stores, including Walmart, Costco, and Walgreens.

3. Call the Customer Service Line

Calling the 24-hour Quest Card customer service line at 1-888-432-4328 lets you check your account information over the phone.

After calling, wait for the language menu. Initial options include English, Spanish, Mandarin, and Vietnamese, with more choices available. For more information, see the state's Language Assistance page.
Enter your 16-digit card number and your 4-digit PIN when prompted.
Choose the option for “Balance Inquiry” to hear your current SNAP and EBT Cash amounts, along with your last ten transactions.
You can also stay on the line to change your PIN or report a lost or stolen card.

4. Review Your Last Receipt

Looking at your most recent receipt from a store or ATM is a simple way to track your remaining funds.

Keep the receipt you receive after making an EBT purchase or cash withdrawal.
Look for the “EBT SNAP Balance” and “EBT Cash Balance” printed at the bottom.
To avoid confusion, discard older receipts once you have a new one.

5. Use an ATM

Visiting an ATM is an option for checking your EBT Cash balance, though some may also show your SNAP funds.

Insert your Quest card at any ATM that displays the QUEST or Plus logo and enter your PIN.
Choose the “Balance Inquiry” option. The machine will then show or print your available EBT Cash amount.
To avoid fees, use an ATM in a surcharge-free network like Allpoint or MoneyPass. You can find a nearby location by using an online locator before you go.
Remember to take your card and receipt when you are done.

If an ATM only displays your EBT Cash funds, you can check your SNAP balance by logging into the ebtEDGE portal or by using the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise in Idaho, it is important to recognize the different forms these scams can take. Knowing the methods thieves use is the first step in protecting your benefits and responding quickly if fraud occurs.

How EBT Benefits Are Stolen

Thieves use skimming devices on payment terminals to copy your card’s data while hidden cameras record your PIN. They also use phishing texts and calls, pretending to be official sources, to trick you into revealing your card details. Government agencies will never ask for your PIN or card number through unsolicited messages or calls.

What To Do If Your Benefits Are Stolen

For SNAP benefits stolen electronically after October 1, 2022, Idaho may offer a replacement. You must:

Call 888-432-4328 to cancel the card and get a new PIN.
File the “Stolen Food Stamps” form on the official website.

EBT Cash replacement is not guaranteed, but the loss should still be reported.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt your access to benefits. Here are three common problems Idaho EBT cardholders face and the straightforward steps to resolve them quickly and efficiently.

Transaction Declined at The Checkout

A declined transaction can happen for several reasons. The purchase amount might be higher than your remaining balance, or an item in your cart may not be eligible for SNAP benefits. Sometimes, a merchant’s system is not certified for EBT transactions.

Before shopping, confirm your balance by calling 888-432-4328, checking your last receipt, or using the Benny app.
If you have funds, ask the cashier to try another lane.
Keep a small amount of cash to pay for any non-SNAP items separately.
If a store regularly declines your card, report it to the manager and the Idaho Department of Health and Welfare.

Forgotten or Locked PIN

Entering the wrong PIN four times in a row will automatically freeze your card for 24 hours as a security measure. This prevents anyone from guessing your PIN and accessing your benefits.

To fix this, call the Idaho EBT Customer Service line at 888-432-4328 and follow the prompts to create a new PIN.
You can also reset your PIN through the ebtEDGE portal or mobile app after verifying your identity.
Choose a new four-digit code that is easy for you to remember but difficult for others to guess. Avoid using birthdates or simple repeating numbers.

Damaged or Worn Card

Over time, EBT cards can become damaged from heavy use, bending, or being stored near magnets. This can make the magnetic stripe or chip unreadable by payment terminals.

Order a replacement by calling Fidelity Information Services (FIS) at 888-432-4328. According to the official DHW site, local offices no longer issue cards on-site.
Your new card should arrive by mail within seven to ten business days. Confirm your mailing address is correct when you call.
Until the new card arrives, you can ask a trusted household member to shop with their card or request a manual key-in entry at the register, though not all stores permit this.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that lets you track your EBT balance in real time and earn cash back on eligible purchases from stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan the receipt with Benny to receive cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, such as from the Temporary Assistance for Needy Families (TANF) program. Effectively managing your benefits helps with budgeting and prevents unexpected shortages at the checkout counter.

This guide outlines several ways to check your Idaho EBT balance, from using a mobile app to calling customer service.

How to Check Your EBT Balance in Idaho

You can check your Idaho Quest EBT funds in several ways. These include logging into the official ebtEDGE online portal, using a mobile app, or calling the 24-hour customer service line. You can also find your balance printed on your most recent store or ATM receipt, or by using an ATM for EBT Cash inquiries. Each method is free to use.

1. Check Online via ebtEDGE

Accessing your account on the official ebtEDGE website is a direct way to view your benefit details.

Go to www.ebtedge.com or use the “Check your balance” link on the Idaho Department of Health & Welfare’s Manage My SNAP page.
Select “Cardholder Login” and enter your User ID and password. If it’s your first time, click “Register Here” and provide your card number, Social Security number, and date of birth to create your login credentials.
Once signed in, your current SNAP and EBT Cash balances will be on the home screen. You can click your card number to review recent transactions.
Log out when you are finished to keep your account secure.

2. Use the Benny App

Using the Benny app provides a quick way to see your funds on your smartphone.

Download the app from the App Store or Google Play.
Tap “Sign Up” and follow the prompts to create an account with your email or phone number, create a password, enter your zip code, and link your Idaho Quest card.
Your real-time balance appears on the dashboard. You can refresh it anytime by pulling down on the card image.
For added security, you can enable Face ID, Touch ID, or a passcode in the app’s settings.

Benny also offers automatic cashback on eligible EBT purchases at participating stores, including Walmart, Costco, and Walgreens.

3. Call the Customer Service Line

Calling the 24-hour Quest Card customer service line at 1-888-432-4328 lets you check your account information over the phone.

After calling, wait for the language menu. Initial options include English, Spanish, Mandarin, and Vietnamese, with more choices available. For more information, see the state's Language Assistance page.
Enter your 16-digit card number and your 4-digit PIN when prompted.
Choose the option for “Balance Inquiry” to hear your current SNAP and EBT Cash amounts, along with your last ten transactions.
You can also stay on the line to change your PIN or report a lost or stolen card.

4. Review Your Last Receipt

Looking at your most recent receipt from a store or ATM is a simple way to track your remaining funds.

Keep the receipt you receive after making an EBT purchase or cash withdrawal.
Look for the “EBT SNAP Balance” and “EBT Cash Balance” printed at the bottom.
To avoid confusion, discard older receipts once you have a new one.

5. Use an ATM

Visiting an ATM is an option for checking your EBT Cash balance, though some may also show your SNAP funds.

Insert your Quest card at any ATM that displays the QUEST or Plus logo and enter your PIN.
Choose the “Balance Inquiry” option. The machine will then show or print your available EBT Cash amount.
To avoid fees, use an ATM in a surcharge-free network like Allpoint or MoneyPass. You can find a nearby location by using an online locator before you go.
Remember to take your card and receipt when you are done.

If an ATM only displays your EBT Cash funds, you can check your SNAP balance by logging into the ebtEDGE portal or by using the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise in Idaho, it is important to recognize the different forms these scams can take. Knowing the methods thieves use is the first step in protecting your benefits and responding quickly if fraud occurs.

How EBT Benefits Are Stolen

Thieves use skimming devices on payment terminals to copy your card’s data while hidden cameras record your PIN. They also use phishing texts and calls, pretending to be official sources, to trick you into revealing your card details. Government agencies will never ask for your PIN or card number through unsolicited messages or calls.

What To Do If Your Benefits Are Stolen

For SNAP benefits stolen electronically after October 1, 2022, Idaho may offer a replacement. You must:

Call 888-432-4328 to cancel the card and get a new PIN.
File the “Stolen Food Stamps” form on the official website.

EBT Cash replacement is not guaranteed, but the loss should still be reported.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt your access to benefits. Here are three common problems Idaho EBT cardholders face and the straightforward steps to resolve them quickly and efficiently.

Transaction Declined at The Checkout

A declined transaction can happen for several reasons. The purchase amount might be higher than your remaining balance, or an item in your cart may not be eligible for SNAP benefits. Sometimes, a merchant’s system is not certified for EBT transactions.

Before shopping, confirm your balance by calling 888-432-4328, checking your last receipt, or using the Benny app.
If you have funds, ask the cashier to try another lane.
Keep a small amount of cash to pay for any non-SNAP items separately.
If a store regularly declines your card, report it to the manager and the Idaho Department of Health and Welfare.

Forgotten or Locked PIN

Entering the wrong PIN four times in a row will automatically freeze your card for 24 hours as a security measure. This prevents anyone from guessing your PIN and accessing your benefits.

To fix this, call the Idaho EBT Customer Service line at 888-432-4328 and follow the prompts to create a new PIN.
You can also reset your PIN through the ebtEDGE portal or mobile app after verifying your identity.
Choose a new four-digit code that is easy for you to remember but difficult for others to guess. Avoid using birthdates or simple repeating numbers.

Damaged or Worn Card

Over time, EBT cards can become damaged from heavy use, bending, or being stored near magnets. This can make the magnetic stripe or chip unreadable by payment terminals.

Order a replacement by calling Fidelity Information Services (FIS) at 888-432-4328. According to the official DHW site, local offices no longer issue cards on-site.
Your new card should arrive by mail within seven to ten business days. Confirm your mailing address is correct when you call.
Until the new card arrives, you can ask a trusted household member to shop with their card or request a manual key-in entry at the register, though not all stores permit this.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that lets you track your EBT balance in real time and earn cash back on eligible purchases from stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan the receipt with Benny to receive cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.