Oklahoma EBT Customer Service: How to Get Help & Common Issues
Get help from EBT customer service in Oklahoma by phone, email, mail, or in-person for a lost card, PIN issues, or SNAP questions.

Steve Austin
Updated on:
Dec 15, 2025
Published on:
Nov 25, 2025

Oklahoma EBT Customer Service: How to Get Help & Common Issues
Get help from EBT customer service in Oklahoma by phone, email, mail, or in-person for a lost card, PIN issues, or SNAP questions.

Steve Austin
Updated on:
Dec 15, 2025
Published on:
Nov 25, 2025

Oklahoma EBT Customer Service: How to Get Help & Common Issues
Get help from EBT customer service in Oklahoma by phone, email, mail, or in-person for a lost card, PIN issues, or SNAP questions.

Steve Austin
Updated on:
Dec 15, 2025
Published on:
Nov 25, 2025

Oklahoma EBT Customer Service: How to Get Help & Common Issues
Get help from EBT customer service in Oklahoma by phone, email, mail, or in-person for a lost card, PIN issues, or SNAP questions.

Steve Austin
Updated on:
Dec 15, 2025
Published on:
Nov 25, 2025

Oklahoma EBT Customer Service: How to Get Help & Common Issues
Get help from EBT customer service in Oklahoma by phone, email, mail, or in-person for a lost card, PIN issues, or SNAP questions.

Steve Austin
Updated on:
Dec 15, 2025
Published on:
Nov 25, 2025

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Dealing with your EBT benefits doesn't have to be stressful, whether you're applying for the first time or are already a cardholder. This guide offers clear, step-by-step instructions for contacting customer service for EBT in Oklahoma and resolving frequent issues like replacing a lost card, resetting a PIN, or reporting a suspicious transaction.
How to Contact EBT Customer Service in Oklahoma
You can get help with your EBT benefits through several different channels.
Phone: The primary Oklahoma EBT customer service number is 1-888-328-6551. This automated line is available 24/7 for card-specific help, including balance inquiries, PIN changes, and reporting lost or stolen cards.
For questions about benefit eligibility or your application status, call the OKDHS SNAP hotline at 1-866-411-1877 during business hours. The main information line, (405) 522-5050, can also connect you with the right department.Email: For inquiries related to your SNAP benefits, you can contact the department at AFS.OutofStateInquiry@okdhs.org. Note that this email is for benefit questions and not for direct EBT card issues like PIN resets or transaction disputes.
Mail: If you need to send documents, use the mailing address: PO Box 25352, Oklahoma City, OK 73125. For any physical deliveries, use the street address for the Sequoyah Memorial Office Building: 2400 N. Lincoln Blvd., Oklahoma City, OK 73105.
In-Person: You can get face-to-face customer service for EBT in Oklahoma at a local county office. Use the official list of DHS office locations to find the one nearest to you for assistance with your case.
Multi-Lingual Support
Oklahoma provides interpreter services for those needing assistance with customer service for EBT in Oklahoma. While training materials are available in English and Spanish, callers can request an interpreter for other languages, including Vietnamese and Chinese. Simply ask the agent for an interpreter when calling an Oklahoma EBT customer service number.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app

Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, you may occasionally encounter issues with your card or benefits. Most problems have straightforward solutions. Below are some of the most common challenges and the steps you can take to resolve them quickly.
Lost or Stolen EBT Card
If your card is missing, it is important to act immediately to protect your benefits from unauthorized use. The first step is to report it lost or stolen to lock the account.
Call the 24-hour EBT Customer Service line at 1-888-328-6551 as soon as you realize the card is gone.
Follow the prompts to report the card lost or stolen, which instantly freezes your account.
Verify your identity by providing your card number, Social Security number, and date of birth when requested.
Ask the agent to mail you a replacement card, which typically arrives in 7–10 business days with your balance transferred.
Once the new card arrives, activate it and set a new PIN by phone or at ConnectEBT.com before using it.
Forgotten or Compromised PIN
Forgetting your PIN or suspecting someone else knows it can be stressful, but changing it is simple. You can select a new PIN anytime to secure your account. Good EBT customer service in Oklahoma can guide you through this process if you need assistance.
Dial 1-888-328-6551 or log in to ConnectEBT.com and select the option to change your PIN.
Provide the requested personal details to confirm your identity.
Select a new four-digit PIN that is hard to guess. Avoid using sequential numbers or parts of your birthdate.
If too many wrong PIN attempts locked your card, ask the agent to unlock it after setting the new one.
Test the card with your new PIN at a retailer to confirm the change was successful.
Card Declined or Not Working at Checkout
A declined card at checkout can happen for several reasons, from a low balance to a faulty card reader. First, check your current balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the number on your card.
If your balance is sufficient, the problem may be technical. Finding the right customer service for EBT in Oklahoma can help diagnose persistent issues.
Inspect the card for damage or an expired date. If it is damaged or expired, request a replacement.
Try the purchase at a different register or another store in case the point-of-sale device is down.
If the card is new, confirm it has been activated. You can activate it by phone if needed.
Suspicious or Fraudulent Transactions
Card skimming and other forms of fraud can lead to unauthorized charges on your account. Regularly reviewing your transaction history is the best way to spot suspicious activity early. The Oklahoma EBT customer service number is your primary resource for reporting these issues.
Review your account history for charges you did not make.
If you see unauthorized use, immediately change your PIN or report the card stolen.
File a local police report and contact the DHS Office of Inspector General at 800-784-5887 to document the theft.
Submit a claim for replacement of stolen benefits with OKDHS by calling 405-522-5050 or visiting a DHS office.
Prevent future fraud by changing your PIN frequently and inspecting card readers before you shop.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's.
To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items. The app shows both your SNAP and EBT Cash balance, helping you manage your funds.
Download Benny to take control of your spending and get more out of your EBT benefits.
Frequently Asked Questions
SHARE
Dealing with your EBT benefits doesn't have to be stressful, whether you're applying for the first time or are already a cardholder. This guide offers clear, step-by-step instructions for contacting customer service for EBT in Oklahoma and resolving frequent issues like replacing a lost card, resetting a PIN, or reporting a suspicious transaction.
How to Contact EBT Customer Service in Oklahoma
You can get help with your EBT benefits through several different channels.
Phone: The primary Oklahoma EBT customer service number is 1-888-328-6551. This automated line is available 24/7 for card-specific help, including balance inquiries, PIN changes, and reporting lost or stolen cards.
For questions about benefit eligibility or your application status, call the OKDHS SNAP hotline at 1-866-411-1877 during business hours. The main information line, (405) 522-5050, can also connect you with the right department.Email: For inquiries related to your SNAP benefits, you can contact the department at AFS.OutofStateInquiry@okdhs.org. Note that this email is for benefit questions and not for direct EBT card issues like PIN resets or transaction disputes.
Mail: If you need to send documents, use the mailing address: PO Box 25352, Oklahoma City, OK 73125. For any physical deliveries, use the street address for the Sequoyah Memorial Office Building: 2400 N. Lincoln Blvd., Oklahoma City, OK 73105.
In-Person: You can get face-to-face customer service for EBT in Oklahoma at a local county office. Use the official list of DHS office locations to find the one nearest to you for assistance with your case.
Multi-Lingual Support
Oklahoma provides interpreter services for those needing assistance with customer service for EBT in Oklahoma. While training materials are available in English and Spanish, callers can request an interpreter for other languages, including Vietnamese and Chinese. Simply ask the agent for an interpreter when calling an Oklahoma EBT customer service number.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app

Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, you may occasionally encounter issues with your card or benefits. Most problems have straightforward solutions. Below are some of the most common challenges and the steps you can take to resolve them quickly.
Lost or Stolen EBT Card
If your card is missing, it is important to act immediately to protect your benefits from unauthorized use. The first step is to report it lost or stolen to lock the account.
Call the 24-hour EBT Customer Service line at 1-888-328-6551 as soon as you realize the card is gone.
Follow the prompts to report the card lost or stolen, which instantly freezes your account.
Verify your identity by providing your card number, Social Security number, and date of birth when requested.
Ask the agent to mail you a replacement card, which typically arrives in 7–10 business days with your balance transferred.
Once the new card arrives, activate it and set a new PIN by phone or at ConnectEBT.com before using it.
Forgotten or Compromised PIN
Forgetting your PIN or suspecting someone else knows it can be stressful, but changing it is simple. You can select a new PIN anytime to secure your account. Good EBT customer service in Oklahoma can guide you through this process if you need assistance.
Dial 1-888-328-6551 or log in to ConnectEBT.com and select the option to change your PIN.
Provide the requested personal details to confirm your identity.
Select a new four-digit PIN that is hard to guess. Avoid using sequential numbers or parts of your birthdate.
If too many wrong PIN attempts locked your card, ask the agent to unlock it after setting the new one.
Test the card with your new PIN at a retailer to confirm the change was successful.
Card Declined or Not Working at Checkout
A declined card at checkout can happen for several reasons, from a low balance to a faulty card reader. First, check your current balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the number on your card.
If your balance is sufficient, the problem may be technical. Finding the right customer service for EBT in Oklahoma can help diagnose persistent issues.
Inspect the card for damage or an expired date. If it is damaged or expired, request a replacement.
Try the purchase at a different register or another store in case the point-of-sale device is down.
If the card is new, confirm it has been activated. You can activate it by phone if needed.
Suspicious or Fraudulent Transactions
Card skimming and other forms of fraud can lead to unauthorized charges on your account. Regularly reviewing your transaction history is the best way to spot suspicious activity early. The Oklahoma EBT customer service number is your primary resource for reporting these issues.
Review your account history for charges you did not make.
If you see unauthorized use, immediately change your PIN or report the card stolen.
File a local police report and contact the DHS Office of Inspector General at 800-784-5887 to document the theft.
Submit a claim for replacement of stolen benefits with OKDHS by calling 405-522-5050 or visiting a DHS office.
Prevent future fraud by changing your PIN frequently and inspecting card readers before you shop.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's.
To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items. The app shows both your SNAP and EBT Cash balance, helping you manage your funds.
Download Benny to take control of your spending and get more out of your EBT benefits.
Frequently Asked Questions
SHARE
Dealing with your EBT benefits doesn't have to be stressful, whether you're applying for the first time or are already a cardholder. This guide offers clear, step-by-step instructions for contacting customer service for EBT in Oklahoma and resolving frequent issues like replacing a lost card, resetting a PIN, or reporting a suspicious transaction.
How to Contact EBT Customer Service in Oklahoma
You can get help with your EBT benefits through several different channels.
Phone: The primary Oklahoma EBT customer service number is 1-888-328-6551. This automated line is available 24/7 for card-specific help, including balance inquiries, PIN changes, and reporting lost or stolen cards.
For questions about benefit eligibility or your application status, call the OKDHS SNAP hotline at 1-866-411-1877 during business hours. The main information line, (405) 522-5050, can also connect you with the right department.Email: For inquiries related to your SNAP benefits, you can contact the department at AFS.OutofStateInquiry@okdhs.org. Note that this email is for benefit questions and not for direct EBT card issues like PIN resets or transaction disputes.
Mail: If you need to send documents, use the mailing address: PO Box 25352, Oklahoma City, OK 73125. For any physical deliveries, use the street address for the Sequoyah Memorial Office Building: 2400 N. Lincoln Blvd., Oklahoma City, OK 73105.
In-Person: You can get face-to-face customer service for EBT in Oklahoma at a local county office. Use the official list of DHS office locations to find the one nearest to you for assistance with your case.
Multi-Lingual Support
Oklahoma provides interpreter services for those needing assistance with customer service for EBT in Oklahoma. While training materials are available in English and Spanish, callers can request an interpreter for other languages, including Vietnamese and Chinese. Simply ask the agent for an interpreter when calling an Oklahoma EBT customer service number.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app

Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, you may occasionally encounter issues with your card or benefits. Most problems have straightforward solutions. Below are some of the most common challenges and the steps you can take to resolve them quickly.
Lost or Stolen EBT Card
If your card is missing, it is important to act immediately to protect your benefits from unauthorized use. The first step is to report it lost or stolen to lock the account.
Call the 24-hour EBT Customer Service line at 1-888-328-6551 as soon as you realize the card is gone.
Follow the prompts to report the card lost or stolen, which instantly freezes your account.
Verify your identity by providing your card number, Social Security number, and date of birth when requested.
Ask the agent to mail you a replacement card, which typically arrives in 7–10 business days with your balance transferred.
Once the new card arrives, activate it and set a new PIN by phone or at ConnectEBT.com before using it.
Forgotten or Compromised PIN
Forgetting your PIN or suspecting someone else knows it can be stressful, but changing it is simple. You can select a new PIN anytime to secure your account. Good EBT customer service in Oklahoma can guide you through this process if you need assistance.
Dial 1-888-328-6551 or log in to ConnectEBT.com and select the option to change your PIN.
Provide the requested personal details to confirm your identity.
Select a new four-digit PIN that is hard to guess. Avoid using sequential numbers or parts of your birthdate.
If too many wrong PIN attempts locked your card, ask the agent to unlock it after setting the new one.
Test the card with your new PIN at a retailer to confirm the change was successful.
Card Declined or Not Working at Checkout
A declined card at checkout can happen for several reasons, from a low balance to a faulty card reader. First, check your current balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the number on your card.
If your balance is sufficient, the problem may be technical. Finding the right customer service for EBT in Oklahoma can help diagnose persistent issues.
Inspect the card for damage or an expired date. If it is damaged or expired, request a replacement.
Try the purchase at a different register or another store in case the point-of-sale device is down.
If the card is new, confirm it has been activated. You can activate it by phone if needed.
Suspicious or Fraudulent Transactions
Card skimming and other forms of fraud can lead to unauthorized charges on your account. Regularly reviewing your transaction history is the best way to spot suspicious activity early. The Oklahoma EBT customer service number is your primary resource for reporting these issues.
Review your account history for charges you did not make.
If you see unauthorized use, immediately change your PIN or report the card stolen.
File a local police report and contact the DHS Office of Inspector General at 800-784-5887 to document the theft.
Submit a claim for replacement of stolen benefits with OKDHS by calling 405-522-5050 or visiting a DHS office.
Prevent future fraud by changing your PIN frequently and inspecting card readers before you shop.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's.
To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items. The app shows both your SNAP and EBT Cash balance, helping you manage your funds.
Download Benny to take control of your spending and get more out of your EBT benefits.
Frequently Asked Questions
SHARE
Dealing with your EBT benefits doesn't have to be stressful, whether you're applying for the first time or are already a cardholder. This guide offers clear, step-by-step instructions for contacting customer service for EBT in Oklahoma and resolving frequent issues like replacing a lost card, resetting a PIN, or reporting a suspicious transaction.
How to Contact EBT Customer Service in Oklahoma
You can get help with your EBT benefits through several different channels.
Phone: The primary Oklahoma EBT customer service number is 1-888-328-6551. This automated line is available 24/7 for card-specific help, including balance inquiries, PIN changes, and reporting lost or stolen cards.
For questions about benefit eligibility or your application status, call the OKDHS SNAP hotline at 1-866-411-1877 during business hours. The main information line, (405) 522-5050, can also connect you with the right department.Email: For inquiries related to your SNAP benefits, you can contact the department at AFS.OutofStateInquiry@okdhs.org. Note that this email is for benefit questions and not for direct EBT card issues like PIN resets or transaction disputes.
Mail: If you need to send documents, use the mailing address: PO Box 25352, Oklahoma City, OK 73125. For any physical deliveries, use the street address for the Sequoyah Memorial Office Building: 2400 N. Lincoln Blvd., Oklahoma City, OK 73105.
In-Person: You can get face-to-face customer service for EBT in Oklahoma at a local county office. Use the official list of DHS office locations to find the one nearest to you for assistance with your case.
Multi-Lingual Support
Oklahoma provides interpreter services for those needing assistance with customer service for EBT in Oklahoma. While training materials are available in English and Spanish, callers can request an interpreter for other languages, including Vietnamese and Chinese. Simply ask the agent for an interpreter when calling an Oklahoma EBT customer service number.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app

Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, you may occasionally encounter issues with your card or benefits. Most problems have straightforward solutions. Below are some of the most common challenges and the steps you can take to resolve them quickly.
Lost or Stolen EBT Card
If your card is missing, it is important to act immediately to protect your benefits from unauthorized use. The first step is to report it lost or stolen to lock the account.
Call the 24-hour EBT Customer Service line at 1-888-328-6551 as soon as you realize the card is gone.
Follow the prompts to report the card lost or stolen, which instantly freezes your account.
Verify your identity by providing your card number, Social Security number, and date of birth when requested.
Ask the agent to mail you a replacement card, which typically arrives in 7–10 business days with your balance transferred.
Once the new card arrives, activate it and set a new PIN by phone or at ConnectEBT.com before using it.
Forgotten or Compromised PIN
Forgetting your PIN or suspecting someone else knows it can be stressful, but changing it is simple. You can select a new PIN anytime to secure your account. Good EBT customer service in Oklahoma can guide you through this process if you need assistance.
Dial 1-888-328-6551 or log in to ConnectEBT.com and select the option to change your PIN.
Provide the requested personal details to confirm your identity.
Select a new four-digit PIN that is hard to guess. Avoid using sequential numbers or parts of your birthdate.
If too many wrong PIN attempts locked your card, ask the agent to unlock it after setting the new one.
Test the card with your new PIN at a retailer to confirm the change was successful.
Card Declined or Not Working at Checkout
A declined card at checkout can happen for several reasons, from a low balance to a faulty card reader. First, check your current balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the number on your card.
If your balance is sufficient, the problem may be technical. Finding the right customer service for EBT in Oklahoma can help diagnose persistent issues.
Inspect the card for damage or an expired date. If it is damaged or expired, request a replacement.
Try the purchase at a different register or another store in case the point-of-sale device is down.
If the card is new, confirm it has been activated. You can activate it by phone if needed.
Suspicious or Fraudulent Transactions
Card skimming and other forms of fraud can lead to unauthorized charges on your account. Regularly reviewing your transaction history is the best way to spot suspicious activity early. The Oklahoma EBT customer service number is your primary resource for reporting these issues.
Review your account history for charges you did not make.
If you see unauthorized use, immediately change your PIN or report the card stolen.
File a local police report and contact the DHS Office of Inspector General at 800-784-5887 to document the theft.
Submit a claim for replacement of stolen benefits with OKDHS by calling 405-522-5050 or visiting a DHS office.
Prevent future fraud by changing your PIN frequently and inspecting card readers before you shop.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's.
To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items. The app shows both your SNAP and EBT Cash balance, helping you manage your funds.
Download Benny to take control of your spending and get more out of your EBT benefits.
Frequently Asked Questions
SHARE
Dealing with your EBT benefits doesn't have to be stressful, whether you're applying for the first time or are already a cardholder. This guide offers clear, step-by-step instructions for contacting customer service for EBT in Oklahoma and resolving frequent issues like replacing a lost card, resetting a PIN, or reporting a suspicious transaction.
How to Contact EBT Customer Service in Oklahoma
You can get help with your EBT benefits through several different channels.
Phone: The primary Oklahoma EBT customer service number is 1-888-328-6551. This automated line is available 24/7 for card-specific help, including balance inquiries, PIN changes, and reporting lost or stolen cards.
For questions about benefit eligibility or your application status, call the OKDHS SNAP hotline at 1-866-411-1877 during business hours. The main information line, (405) 522-5050, can also connect you with the right department.Email: For inquiries related to your SNAP benefits, you can contact the department at AFS.OutofStateInquiry@okdhs.org. Note that this email is for benefit questions and not for direct EBT card issues like PIN resets or transaction disputes.
Mail: If you need to send documents, use the mailing address: PO Box 25352, Oklahoma City, OK 73125. For any physical deliveries, use the street address for the Sequoyah Memorial Office Building: 2400 N. Lincoln Blvd., Oklahoma City, OK 73105.
In-Person: You can get face-to-face customer service for EBT in Oklahoma at a local county office. Use the official list of DHS office locations to find the one nearest to you for assistance with your case.
Multi-Lingual Support
Oklahoma provides interpreter services for those needing assistance with customer service for EBT in Oklahoma. While training materials are available in English and Spanish, callers can request an interpreter for other languages, including Vietnamese and Chinese. Simply ask the agent for an interpreter when calling an Oklahoma EBT customer service number.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app

Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, you may occasionally encounter issues with your card or benefits. Most problems have straightforward solutions. Below are some of the most common challenges and the steps you can take to resolve them quickly.
Lost or Stolen EBT Card
If your card is missing, it is important to act immediately to protect your benefits from unauthorized use. The first step is to report it lost or stolen to lock the account.
Call the 24-hour EBT Customer Service line at 1-888-328-6551 as soon as you realize the card is gone.
Follow the prompts to report the card lost or stolen, which instantly freezes your account.
Verify your identity by providing your card number, Social Security number, and date of birth when requested.
Ask the agent to mail you a replacement card, which typically arrives in 7–10 business days with your balance transferred.
Once the new card arrives, activate it and set a new PIN by phone or at ConnectEBT.com before using it.
Forgotten or Compromised PIN
Forgetting your PIN or suspecting someone else knows it can be stressful, but changing it is simple. You can select a new PIN anytime to secure your account. Good EBT customer service in Oklahoma can guide you through this process if you need assistance.
Dial 1-888-328-6551 or log in to ConnectEBT.com and select the option to change your PIN.
Provide the requested personal details to confirm your identity.
Select a new four-digit PIN that is hard to guess. Avoid using sequential numbers or parts of your birthdate.
If too many wrong PIN attempts locked your card, ask the agent to unlock it after setting the new one.
Test the card with your new PIN at a retailer to confirm the change was successful.
Card Declined or Not Working at Checkout
A declined card at checkout can happen for several reasons, from a low balance to a faulty card reader. First, check your current balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the number on your card.
If your balance is sufficient, the problem may be technical. Finding the right customer service for EBT in Oklahoma can help diagnose persistent issues.
Inspect the card for damage or an expired date. If it is damaged or expired, request a replacement.
Try the purchase at a different register or another store in case the point-of-sale device is down.
If the card is new, confirm it has been activated. You can activate it by phone if needed.
Suspicious or Fraudulent Transactions
Card skimming and other forms of fraud can lead to unauthorized charges on your account. Regularly reviewing your transaction history is the best way to spot suspicious activity early. The Oklahoma EBT customer service number is your primary resource for reporting these issues.
Review your account history for charges you did not make.
If you see unauthorized use, immediately change your PIN or report the card stolen.
File a local police report and contact the DHS Office of Inspector General at 800-784-5887 to document the theft.
Submit a claim for replacement of stolen benefits with OKDHS by calling 405-522-5050 or visiting a DHS office.
Prevent future fraud by changing your PIN frequently and inspecting card readers before you shop.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's.
To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items. The app shows both your SNAP and EBT Cash balance, helping you manage your funds.
Download Benny to take control of your spending and get more out of your EBT benefits.
