Common EBT-Related Issues and How to Resolve Them

While your EBT card is a convenient tool, you may occasionally run into problems. From a lost card to a forgotten PIN, knowing the right steps to take can resolve these issues quickly and secure your benefits. Here are some common problems and their solutions.

Lost, Stolen, or Damaged EBT Card

If your card is lost, stolen, or physically damaged, you must report it immediately to protect your funds. The correct North Dakota EBT customer service number is available 24/7 for these emergencies. A replacement card typically arrives within 3-5 business days.

• Call the FIS Customer Service Helpline at 1-800-630-4655 right away.

• Follow the automated prompts to report the card issue and speak with a representative.

• Verify your identity using your card or Social Security number and by answering security questions.

• Request that the old card be deactivated and a new one mailed to your address on file.

• Write down the confirmation number provided by the representative to track the replacement.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or entering it incorrectly too many times will lock you out of your account. You can reset your PIN by phone or online. This is a common reason to contact EBT customer service in North Dakota, but it is often resolved without speaking to an agent.

• Call the EBT helpline and select the option to change your PIN.

• Enter your full card number and complete the identity verification steps.

• Choose a new four-digit PIN that is difficult for others to guess.

• Alternatively, you can reset your PIN through the ebtEDGE website or mobile app.

• Test the new PIN at a store to confirm it works.

Card Will Not Swipe or Shows Error Messages

Sometimes a card may not work at checkout due to a worn magnetic strip or a terminal error. Before assuming the card is broken, first rule out insufficient funds. You can use the free Benny app to track your SNAP and EBT Cash balance or check your last store receipt.

• If an “Invalid Card” or “Invalid PIN” error appears, try one more time. A third failed attempt will lock the card for the day.

• Ask the cashier to wipe the card’s magnetic strip and try a different payment terminal.

• If the card still fails, call the helpline to report the error and have a representative run a diagnostic.

• If advised, request a replacement card and monitor your balance to ensure no unauthorized transactions occur.

Suspicious Transactions or Electronic Benefit Theft

Electronic benefit theft from skimming or cloning is a serious issue. If you see transactions you did not make, you must act fast to freeze your account and report the fraud. Timely reporting is necessary to get help from customer service for EBT in North Dakota.

• Immediately review recent transactions on ebtEDGE and freeze your card in the app.

• Call the Health & Human Services Customer Support Center at 1-866-614-6005 to report the theft.

• Fill out a “Request for Replacement Benefit” form, which is available online or at a local human service zone office.

• Request a new card and ask for the old one to be flagged for investigation.

• Consider filing a police report and changing your PIN routinely to prevent future theft.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and others. To get started, link your EBT card to the app. After a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

This tool is a helpful resource for managing your funds, separate from the official EBT customer service in North Dakota. Download Benny to take control of your spending and get more out of your EBT benefits.