Montana EBT Customer Service: How to Get Help & Common Issues

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Finding the right support for your Montana EBT benefits shouldn't be a complicated process. If you're a cardholder who needs to replace a lost card, dispute a charge, or reset your PIN, or even if you just have questions about applying for the first time, this guide covers all the ways to contact customer service and troubleshoot your account.

How to Contact EBT Customer Service in Montana

You can reach Montana's EBT customer service through several different channels.

Phone:
The main contact is the Montana EBT Cardholder Help Desk at 1-866-850-1556. This automated line is available 24/7 for checking your balance, changing a PIN, or reporting a lost card. Live representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m. Mountain Time, excluding state holidays.
Retailers should use the Manual Voucher Authorization line at 1-866-850-1563 for transaction help or 1-877-823-4369 for general information about becoming an authorized retailer.
Email: The Montana DPHHS does not use a dedicated customer service email for EBT inquiries. For all benefit-related questions, you are directed to call the main help desk phone number for assistance.
Mail: For formal correspondence, you can send mail to the Montana Department of Public Health and Human Services at 111 N Sanders St., P.O. Box 4210, Helena, MT 59604-4210.
In-Person: If you need to speak with someone face-to-face, you can find your nearest county SNAP office. The DPHHS provides a full directory on its office locations page.

Multi-Lingual Support

Montana provides language assistance for EBT cardholders. The automated phone line includes options for English and Spanish, and the DPHHS provides additional interpreter services for other languages like Vietnamese and Chinese. These services are available through the state's Language Assistance program, and callers can request an interpreter when they call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Using your Montana EBT card is usually straightforward, but problems can occasionally arise. These issues range from a lost card to transaction errors. Below are some of the most common problems and the steps you can take to resolve them quickly.

Lost or Stolen Montana Access Card

If you realize your card is missing, it is important to act fast to protect your benefits. The first step is to report it immediately to prevent anyone else from using your balance. You can then request a replacement card be mailed to you.

Immediately call the Montana EBT customer service number at 1-866-850-1556 to freeze the card.
Follow the automated prompts to report the card as lost or stolen, which stops all future transactions.
Ask the representative to mail a replacement card and confirm your mailing address is correct.
When the new card arrives, activate it and choose a new four-digit PIN before using it.
Regularly check your transaction history for any fraudulent activity while you wait for the replacement.

Forgotten, Compromised, or Locked PIN

Forgetting your PIN or having it locked after too many wrong attempts is a common frustration. Fortunately, you can reset it yourself without much hassle. A compromised PIN should also be changed immediately to secure your account.

Call the Montana EBT customer service line and select the automated “PIN change” option.
Verify your identity using your card number, Social Security number or date of birth, and ZIP code.
Choose a new four-digit PIN that is not easy to guess, such as your birth year or 1234.
If repeated wrong attempts locked your card, ask the customer service representative to unlock the account.

Card Declines at Checkout

A declined transaction can be confusing, especially when you believe you have funds available. The issue could be insufficient funds, a damaged card, or a temporary network problem. Here’s how to troubleshoot the problem at the register.

First, check your remaining balance to make sure you have enough funds. You can do this through the phone system, your last receipt, or a free app like Benny which tracks your SNAP and EBT Cash balance.
Confirm the store accepts EBT and that you are buying only eligible food items.
Inspect the card for physical damage like cracks, a worn magnetic stripe, or a bent chip.
Ask the cashier to rerun the card or try another register, as network glitches can cause temporary outages.

Monthly Benefits Not Deposited or Incorrect

If your benefits do not appear on the expected day or the amount seems wrong, it can be concerning. This is often due to a holiday, a change in your case, or a simple processing delay. There are a few things you can check.

Verify your regular Montana SNAP deposit schedule, as weekends and holidays can shift the deposit date.
Review any recent letters from DPHHS for notices about missing paperwork that could hold up your benefits.
Confirm your balance by phone or online to rule out a display error from a store terminal.
If funds are still missing, contact your local Office of Public Assistance to confirm your case status.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Finding the right support for your Montana EBT benefits shouldn't be a complicated process. If you're a cardholder who needs to replace a lost card, dispute a charge, or reset your PIN, or even if you just have questions about applying for the first time, this guide covers all the ways to contact customer service and troubleshoot your account.

How to Contact EBT Customer Service in Montana

You can reach Montana's EBT customer service through several different channels.

Phone:
The main contact is the Montana EBT Cardholder Help Desk at 1-866-850-1556. This automated line is available 24/7 for checking your balance, changing a PIN, or reporting a lost card. Live representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m. Mountain Time, excluding state holidays.
Retailers should use the Manual Voucher Authorization line at 1-866-850-1563 for transaction help or 1-877-823-4369 for general information about becoming an authorized retailer.
Email: The Montana DPHHS does not use a dedicated customer service email for EBT inquiries. For all benefit-related questions, you are directed to call the main help desk phone number for assistance.
Mail: For formal correspondence, you can send mail to the Montana Department of Public Health and Human Services at 111 N Sanders St., P.O. Box 4210, Helena, MT 59604-4210.
In-Person: If you need to speak with someone face-to-face, you can find your nearest county SNAP office. The DPHHS provides a full directory on its office locations page.

Multi-Lingual Support

Montana provides language assistance for EBT cardholders. The automated phone line includes options for English and Spanish, and the DPHHS provides additional interpreter services for other languages like Vietnamese and Chinese. These services are available through the state's Language Assistance program, and callers can request an interpreter when they call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Using your Montana EBT card is usually straightforward, but problems can occasionally arise. These issues range from a lost card to transaction errors. Below are some of the most common problems and the steps you can take to resolve them quickly.

Lost or Stolen Montana Access Card

If you realize your card is missing, it is important to act fast to protect your benefits. The first step is to report it immediately to prevent anyone else from using your balance. You can then request a replacement card be mailed to you.

Immediately call the Montana EBT customer service number at 1-866-850-1556 to freeze the card.
Follow the automated prompts to report the card as lost or stolen, which stops all future transactions.
Ask the representative to mail a replacement card and confirm your mailing address is correct.
When the new card arrives, activate it and choose a new four-digit PIN before using it.
Regularly check your transaction history for any fraudulent activity while you wait for the replacement.

Forgotten, Compromised, or Locked PIN

Forgetting your PIN or having it locked after too many wrong attempts is a common frustration. Fortunately, you can reset it yourself without much hassle. A compromised PIN should also be changed immediately to secure your account.

Call the Montana EBT customer service line and select the automated “PIN change” option.
Verify your identity using your card number, Social Security number or date of birth, and ZIP code.
Choose a new four-digit PIN that is not easy to guess, such as your birth year or 1234.
If repeated wrong attempts locked your card, ask the customer service representative to unlock the account.

Card Declines at Checkout

A declined transaction can be confusing, especially when you believe you have funds available. The issue could be insufficient funds, a damaged card, or a temporary network problem. Here’s how to troubleshoot the problem at the register.

First, check your remaining balance to make sure you have enough funds. You can do this through the phone system, your last receipt, or a free app like Benny which tracks your SNAP and EBT Cash balance.
Confirm the store accepts EBT and that you are buying only eligible food items.
Inspect the card for physical damage like cracks, a worn magnetic stripe, or a bent chip.
Ask the cashier to rerun the card or try another register, as network glitches can cause temporary outages.

Monthly Benefits Not Deposited or Incorrect

If your benefits do not appear on the expected day or the amount seems wrong, it can be concerning. This is often due to a holiday, a change in your case, or a simple processing delay. There are a few things you can check.

Verify your regular Montana SNAP deposit schedule, as weekends and holidays can shift the deposit date.
Review any recent letters from DPHHS for notices about missing paperwork that could hold up your benefits.
Confirm your balance by phone or online to rule out a display error from a store terminal.
If funds are still missing, contact your local Office of Public Assistance to confirm your case status.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Finding the right support for your Montana EBT benefits shouldn't be a complicated process. If you're a cardholder who needs to replace a lost card, dispute a charge, or reset your PIN, or even if you just have questions about applying for the first time, this guide covers all the ways to contact customer service and troubleshoot your account.

How to Contact EBT Customer Service in Montana

You can reach Montana's EBT customer service through several different channels.

Phone:
The main contact is the Montana EBT Cardholder Help Desk at 1-866-850-1556. This automated line is available 24/7 for checking your balance, changing a PIN, or reporting a lost card. Live representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m. Mountain Time, excluding state holidays.
Retailers should use the Manual Voucher Authorization line at 1-866-850-1563 for transaction help or 1-877-823-4369 for general information about becoming an authorized retailer.
Email: The Montana DPHHS does not use a dedicated customer service email for EBT inquiries. For all benefit-related questions, you are directed to call the main help desk phone number for assistance.
Mail: For formal correspondence, you can send mail to the Montana Department of Public Health and Human Services at 111 N Sanders St., P.O. Box 4210, Helena, MT 59604-4210.
In-Person: If you need to speak with someone face-to-face, you can find your nearest county SNAP office. The DPHHS provides a full directory on its office locations page.

Multi-Lingual Support

Montana provides language assistance for EBT cardholders. The automated phone line includes options for English and Spanish, and the DPHHS provides additional interpreter services for other languages like Vietnamese and Chinese. These services are available through the state's Language Assistance program, and callers can request an interpreter when they call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Using your Montana EBT card is usually straightforward, but problems can occasionally arise. These issues range from a lost card to transaction errors. Below are some of the most common problems and the steps you can take to resolve them quickly.

Lost or Stolen Montana Access Card

If you realize your card is missing, it is important to act fast to protect your benefits. The first step is to report it immediately to prevent anyone else from using your balance. You can then request a replacement card be mailed to you.

Immediately call the Montana EBT customer service number at 1-866-850-1556 to freeze the card.
Follow the automated prompts to report the card as lost or stolen, which stops all future transactions.
Ask the representative to mail a replacement card and confirm your mailing address is correct.
When the new card arrives, activate it and choose a new four-digit PIN before using it.
Regularly check your transaction history for any fraudulent activity while you wait for the replacement.

Forgotten, Compromised, or Locked PIN

Forgetting your PIN or having it locked after too many wrong attempts is a common frustration. Fortunately, you can reset it yourself without much hassle. A compromised PIN should also be changed immediately to secure your account.

Call the Montana EBT customer service line and select the automated “PIN change” option.
Verify your identity using your card number, Social Security number or date of birth, and ZIP code.
Choose a new four-digit PIN that is not easy to guess, such as your birth year or 1234.
If repeated wrong attempts locked your card, ask the customer service representative to unlock the account.

Card Declines at Checkout

A declined transaction can be confusing, especially when you believe you have funds available. The issue could be insufficient funds, a damaged card, or a temporary network problem. Here’s how to troubleshoot the problem at the register.

First, check your remaining balance to make sure you have enough funds. You can do this through the phone system, your last receipt, or a free app like Benny which tracks your SNAP and EBT Cash balance.
Confirm the store accepts EBT and that you are buying only eligible food items.
Inspect the card for physical damage like cracks, a worn magnetic stripe, or a bent chip.
Ask the cashier to rerun the card or try another register, as network glitches can cause temporary outages.

Monthly Benefits Not Deposited or Incorrect

If your benefits do not appear on the expected day or the amount seems wrong, it can be concerning. This is often due to a holiday, a change in your case, or a simple processing delay. There are a few things you can check.

Verify your regular Montana SNAP deposit schedule, as weekends and holidays can shift the deposit date.
Review any recent letters from DPHHS for notices about missing paperwork that could hold up your benefits.
Confirm your balance by phone or online to rule out a display error from a store terminal.
If funds are still missing, contact your local Office of Public Assistance to confirm your case status.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Finding the right support for your Montana EBT benefits shouldn't be a complicated process. If you're a cardholder who needs to replace a lost card, dispute a charge, or reset your PIN, or even if you just have questions about applying for the first time, this guide covers all the ways to contact customer service and troubleshoot your account.

How to Contact EBT Customer Service in Montana

You can reach Montana's EBT customer service through several different channels.

Phone:
The main contact is the Montana EBT Cardholder Help Desk at 1-866-850-1556. This automated line is available 24/7 for checking your balance, changing a PIN, or reporting a lost card. Live representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m. Mountain Time, excluding state holidays.
Retailers should use the Manual Voucher Authorization line at 1-866-850-1563 for transaction help or 1-877-823-4369 for general information about becoming an authorized retailer.
Email: The Montana DPHHS does not use a dedicated customer service email for EBT inquiries. For all benefit-related questions, you are directed to call the main help desk phone number for assistance.
Mail: For formal correspondence, you can send mail to the Montana Department of Public Health and Human Services at 111 N Sanders St., P.O. Box 4210, Helena, MT 59604-4210.
In-Person: If you need to speak with someone face-to-face, you can find your nearest county SNAP office. The DPHHS provides a full directory on its office locations page.

Multi-Lingual Support

Montana provides language assistance for EBT cardholders. The automated phone line includes options for English and Spanish, and the DPHHS provides additional interpreter services for other languages like Vietnamese and Chinese. These services are available through the state's Language Assistance program, and callers can request an interpreter when they call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Using your Montana EBT card is usually straightforward, but problems can occasionally arise. These issues range from a lost card to transaction errors. Below are some of the most common problems and the steps you can take to resolve them quickly.

Lost or Stolen Montana Access Card

If you realize your card is missing, it is important to act fast to protect your benefits. The first step is to report it immediately to prevent anyone else from using your balance. You can then request a replacement card be mailed to you.

Immediately call the Montana EBT customer service number at 1-866-850-1556 to freeze the card.
Follow the automated prompts to report the card as lost or stolen, which stops all future transactions.
Ask the representative to mail a replacement card and confirm your mailing address is correct.
When the new card arrives, activate it and choose a new four-digit PIN before using it.
Regularly check your transaction history for any fraudulent activity while you wait for the replacement.

Forgotten, Compromised, or Locked PIN

Forgetting your PIN or having it locked after too many wrong attempts is a common frustration. Fortunately, you can reset it yourself without much hassle. A compromised PIN should also be changed immediately to secure your account.

Call the Montana EBT customer service line and select the automated “PIN change” option.
Verify your identity using your card number, Social Security number or date of birth, and ZIP code.
Choose a new four-digit PIN that is not easy to guess, such as your birth year or 1234.
If repeated wrong attempts locked your card, ask the customer service representative to unlock the account.

Card Declines at Checkout

A declined transaction can be confusing, especially when you believe you have funds available. The issue could be insufficient funds, a damaged card, or a temporary network problem. Here’s how to troubleshoot the problem at the register.

First, check your remaining balance to make sure you have enough funds. You can do this through the phone system, your last receipt, or a free app like Benny which tracks your SNAP and EBT Cash balance.
Confirm the store accepts EBT and that you are buying only eligible food items.
Inspect the card for physical damage like cracks, a worn magnetic stripe, or a bent chip.
Ask the cashier to rerun the card or try another register, as network glitches can cause temporary outages.

Monthly Benefits Not Deposited or Incorrect

If your benefits do not appear on the expected day or the amount seems wrong, it can be concerning. This is often due to a holiday, a change in your case, or a simple processing delay. There are a few things you can check.

Verify your regular Montana SNAP deposit schedule, as weekends and holidays can shift the deposit date.
Review any recent letters from DPHHS for notices about missing paperwork that could hold up your benefits.
Confirm your balance by phone or online to rule out a display error from a store terminal.
If funds are still missing, contact your local Office of Public Assistance to confirm your case status.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Finding the right support for your Montana EBT benefits shouldn't be a complicated process. If you're a cardholder who needs to replace a lost card, dispute a charge, or reset your PIN, or even if you just have questions about applying for the first time, this guide covers all the ways to contact customer service and troubleshoot your account.

How to Contact EBT Customer Service in Montana

You can reach Montana's EBT customer service through several different channels.

Phone:
The main contact is the Montana EBT Cardholder Help Desk at 1-866-850-1556. This automated line is available 24/7 for checking your balance, changing a PIN, or reporting a lost card. Live representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m. Mountain Time, excluding state holidays.
Retailers should use the Manual Voucher Authorization line at 1-866-850-1563 for transaction help or 1-877-823-4369 for general information about becoming an authorized retailer.
Email: The Montana DPHHS does not use a dedicated customer service email for EBT inquiries. For all benefit-related questions, you are directed to call the main help desk phone number for assistance.
Mail: For formal correspondence, you can send mail to the Montana Department of Public Health and Human Services at 111 N Sanders St., P.O. Box 4210, Helena, MT 59604-4210.
In-Person: If you need to speak with someone face-to-face, you can find your nearest county SNAP office. The DPHHS provides a full directory on its office locations page.

Multi-Lingual Support

Montana provides language assistance for EBT cardholders. The automated phone line includes options for English and Spanish, and the DPHHS provides additional interpreter services for other languages like Vietnamese and Chinese. These services are available through the state's Language Assistance program, and callers can request an interpreter when they call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Using your Montana EBT card is usually straightforward, but problems can occasionally arise. These issues range from a lost card to transaction errors. Below are some of the most common problems and the steps you can take to resolve them quickly.

Lost or Stolen Montana Access Card

If you realize your card is missing, it is important to act fast to protect your benefits. The first step is to report it immediately to prevent anyone else from using your balance. You can then request a replacement card be mailed to you.

Immediately call the Montana EBT customer service number at 1-866-850-1556 to freeze the card.
Follow the automated prompts to report the card as lost or stolen, which stops all future transactions.
Ask the representative to mail a replacement card and confirm your mailing address is correct.
When the new card arrives, activate it and choose a new four-digit PIN before using it.
Regularly check your transaction history for any fraudulent activity while you wait for the replacement.

Forgotten, Compromised, or Locked PIN

Forgetting your PIN or having it locked after too many wrong attempts is a common frustration. Fortunately, you can reset it yourself without much hassle. A compromised PIN should also be changed immediately to secure your account.

Call the Montana EBT customer service line and select the automated “PIN change” option.
Verify your identity using your card number, Social Security number or date of birth, and ZIP code.
Choose a new four-digit PIN that is not easy to guess, such as your birth year or 1234.
If repeated wrong attempts locked your card, ask the customer service representative to unlock the account.

Card Declines at Checkout

A declined transaction can be confusing, especially when you believe you have funds available. The issue could be insufficient funds, a damaged card, or a temporary network problem. Here’s how to troubleshoot the problem at the register.

First, check your remaining balance to make sure you have enough funds. You can do this through the phone system, your last receipt, or a free app like Benny which tracks your SNAP and EBT Cash balance.
Confirm the store accepts EBT and that you are buying only eligible food items.
Inspect the card for physical damage like cracks, a worn magnetic stripe, or a bent chip.
Ask the cashier to rerun the card or try another register, as network glitches can cause temporary outages.

Monthly Benefits Not Deposited or Incorrect

If your benefits do not appear on the expected day or the amount seems wrong, it can be concerning. This is often due to a holiday, a change in your case, or a simple processing delay. There are a few things you can check.

Verify your regular Montana SNAP deposit schedule, as weekends and holidays can shift the deposit date.
Review any recent letters from DPHHS for notices about missing paperwork that could hold up your benefits.
Confirm your balance by phone or online to rule out a display error from a store terminal.
If funds are still missing, contact your local Office of Public Assistance to confirm your case status.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.