Mississippi EBT Customer Service: How to Get Help & Common Issues

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Getting the support you need for your EBT benefits should be a simple and straightforward process. Whether you're already a recipient who needs to report a lost card or reset a PIN, or you're new to the program and have questions about applying, this guide explains all the ways to get help from customer service for EBT in Mississippi.

How to Contact EBT Customer Service in Mississippi

There are several ways to contact EBT customer service in Mississippi, depending on the type of help you need.

Phone: The primary customer service number for card-specific issues like balance checks or lost cards is 1-866-512-5087, which is available 24/7. For general questions about benefits, call the SNAP/TANF Customer Service Center at 1-800-948-3050 during business hours. Other lines exist for ESAP/MSCAP clients (1-800-948-4060) and to report stolen benefits (1-800-299-6905).
Email: No public email address is provided for direct support. Instead, you are encouraged to use the phone lines for assistance or find general information on the MDHS contact page.
Mail: For sending documents or formal correspondence, use the postal address: Mississippi Department of Human Services, Division of Economic Assistance (SNAP/EBT), P.O. Box 352, Jackson, MS 39205. For express deliveries, use the street address: 200 South Lamar Street, Jackson, MS 39201.
In-Person: You can find your nearest local office for face-to-face help using the state's online county-office lookup. If you cannot access the internet, call 1-800-948-3050, and an agent can provide the address. This is a great way to get customer service for EBT in the state.

Multi-Lingual Support

Mississippi provides free interpretation services for those needing help with EBT benefits. By calling the SNAP/TANF Customer Service Center at 1-800-948-3050, you can get assistance in languages like Spanish, Vietnamese, and French. Many other languages are also available upon request, as detailed on the MDHS EBT information notice.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally run into problems. Common issues range from a lost card and forgotten PIN to suspicious transactions or a card being declined at the store. Knowing the right steps can help you resolve these situations quickly and secure your benefits.

Lost, Stolen, or Damaged EBT Card

A lost, stolen, or damaged card requires immediate action to protect your funds. You must report it as soon as you notice it's missing to prevent unauthorized use and get a replacement on its way. This is a common issue for customer service for EBT in Mississippi.

Locate the EBT Cardholder Services number, 1-866-512-5087, on a recent MDHS notice or your card.
Call and choose the menu option to report a lost card and request a replacement.
Ask the agent to deactivate the old card immediately to prevent anyone from using it.
Write down your confirmation number and the expected arrival date, which is usually 5–7 business days.
When the replacement arrives, sign it and set a new PIN before using it. Destroy any pieces of the old card.

Forgotten or Compromised PIN

Forgetting your PIN or suspecting it has been compromised means you cannot access your benefits securely. This is a frequent reason for contacting EBT customer service in Mississippi. If you still have your card, you can reset the PIN over the phone.

Confirm you have the physical card. If it is also missing, follow the steps for a lost card first.
Call customer service and select the PIN-change option. Be ready to enter the 16-digit card number and the cardholder’s date of birth.
Choose a four-digit PIN that is hard to guess. Avoid using 1234, 0000, or your birth year.
Memorize the new PIN and do not write it on the card or share it with anyone outside your household.
Test the new PIN at an ATM or point-of-sale terminal. If a transaction fails, call again to confirm the change was successful.

Suspicious Transactions or Stolen Benefits

Electronic theft through skimming or phishing can drain your account. If you notice missing funds, you must act fast to report the fraud. The Mississippi EBT customer service number is the primary contact for freezing your card and reporting theft.

As soon as you notice missing funds, review recent activity. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the balance inquiry line.
If you see unfamiliar charges, immediately contact Cardholder Services to freeze the card and request a new one with a fresh PIN.
Complete the MDHS Lost Benefit Attestation form online, by mail, or in person to report the theft. Keep a copy for your records.
If the theft occurred between August 15, 2023, and December 20, 2024, submit the form within 30 days to be considered for replacement benefits.
Continue monitoring your transactions daily and consider changing your PIN regularly for a few weeks.

Card Declined or Not Working at a Store

A declined transaction can be frustrating, but it often has a simple explanation. Before assuming the worst, run through a few quick checks to identify the source of the problem. This can help you determine if you need to contact customer service.

First, confirm the retailer accepts SNAP or TANF via EBT, as some only accept one program.
Check your current balance. You can find a complete guide on checking your balance or use the automated phone system.
Inspect the card’s magnetic stripe and chip for visible damage. Wipe it gently with a soft cloth and try again.
If the terminal still rejects the card, ask the cashier if they can attempt a manual entry of the card number.
If the problem persists, contact EBT Customer Service from the store and report any error code from the receipt.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

This can help you manage your funds without needing to call the Mississippi EBT customer service number for a balance check. Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Getting the support you need for your EBT benefits should be a simple and straightforward process. Whether you're already a recipient who needs to report a lost card or reset a PIN, or you're new to the program and have questions about applying, this guide explains all the ways to get help from customer service for EBT in Mississippi.

How to Contact EBT Customer Service in Mississippi

There are several ways to contact EBT customer service in Mississippi, depending on the type of help you need.

Phone: The primary customer service number for card-specific issues like balance checks or lost cards is 1-866-512-5087, which is available 24/7. For general questions about benefits, call the SNAP/TANF Customer Service Center at 1-800-948-3050 during business hours. Other lines exist for ESAP/MSCAP clients (1-800-948-4060) and to report stolen benefits (1-800-299-6905).
Email: No public email address is provided for direct support. Instead, you are encouraged to use the phone lines for assistance or find general information on the MDHS contact page.
Mail: For sending documents or formal correspondence, use the postal address: Mississippi Department of Human Services, Division of Economic Assistance (SNAP/EBT), P.O. Box 352, Jackson, MS 39205. For express deliveries, use the street address: 200 South Lamar Street, Jackson, MS 39201.
In-Person: You can find your nearest local office for face-to-face help using the state's online county-office lookup. If you cannot access the internet, call 1-800-948-3050, and an agent can provide the address. This is a great way to get customer service for EBT in the state.

Multi-Lingual Support

Mississippi provides free interpretation services for those needing help with EBT benefits. By calling the SNAP/TANF Customer Service Center at 1-800-948-3050, you can get assistance in languages like Spanish, Vietnamese, and French. Many other languages are also available upon request, as detailed on the MDHS EBT information notice.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally run into problems. Common issues range from a lost card and forgotten PIN to suspicious transactions or a card being declined at the store. Knowing the right steps can help you resolve these situations quickly and secure your benefits.

Lost, Stolen, or Damaged EBT Card

A lost, stolen, or damaged card requires immediate action to protect your funds. You must report it as soon as you notice it's missing to prevent unauthorized use and get a replacement on its way. This is a common issue for customer service for EBT in Mississippi.

Locate the EBT Cardholder Services number, 1-866-512-5087, on a recent MDHS notice or your card.
Call and choose the menu option to report a lost card and request a replacement.
Ask the agent to deactivate the old card immediately to prevent anyone from using it.
Write down your confirmation number and the expected arrival date, which is usually 5–7 business days.
When the replacement arrives, sign it and set a new PIN before using it. Destroy any pieces of the old card.

Forgotten or Compromised PIN

Forgetting your PIN or suspecting it has been compromised means you cannot access your benefits securely. This is a frequent reason for contacting EBT customer service in Mississippi. If you still have your card, you can reset the PIN over the phone.

Confirm you have the physical card. If it is also missing, follow the steps for a lost card first.
Call customer service and select the PIN-change option. Be ready to enter the 16-digit card number and the cardholder’s date of birth.
Choose a four-digit PIN that is hard to guess. Avoid using 1234, 0000, or your birth year.
Memorize the new PIN and do not write it on the card or share it with anyone outside your household.
Test the new PIN at an ATM or point-of-sale terminal. If a transaction fails, call again to confirm the change was successful.

Suspicious Transactions or Stolen Benefits

Electronic theft through skimming or phishing can drain your account. If you notice missing funds, you must act fast to report the fraud. The Mississippi EBT customer service number is the primary contact for freezing your card and reporting theft.

As soon as you notice missing funds, review recent activity. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the balance inquiry line.
If you see unfamiliar charges, immediately contact Cardholder Services to freeze the card and request a new one with a fresh PIN.
Complete the MDHS Lost Benefit Attestation form online, by mail, or in person to report the theft. Keep a copy for your records.
If the theft occurred between August 15, 2023, and December 20, 2024, submit the form within 30 days to be considered for replacement benefits.
Continue monitoring your transactions daily and consider changing your PIN regularly for a few weeks.

Card Declined or Not Working at a Store

A declined transaction can be frustrating, but it often has a simple explanation. Before assuming the worst, run through a few quick checks to identify the source of the problem. This can help you determine if you need to contact customer service.

First, confirm the retailer accepts SNAP or TANF via EBT, as some only accept one program.
Check your current balance. You can find a complete guide on checking your balance or use the automated phone system.
Inspect the card’s magnetic stripe and chip for visible damage. Wipe it gently with a soft cloth and try again.
If the terminal still rejects the card, ask the cashier if they can attempt a manual entry of the card number.
If the problem persists, contact EBT Customer Service from the store and report any error code from the receipt.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

This can help you manage your funds without needing to call the Mississippi EBT customer service number for a balance check. Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Getting the support you need for your EBT benefits should be a simple and straightforward process. Whether you're already a recipient who needs to report a lost card or reset a PIN, or you're new to the program and have questions about applying, this guide explains all the ways to get help from customer service for EBT in Mississippi.

How to Contact EBT Customer Service in Mississippi

There are several ways to contact EBT customer service in Mississippi, depending on the type of help you need.

Phone: The primary customer service number for card-specific issues like balance checks or lost cards is 1-866-512-5087, which is available 24/7. For general questions about benefits, call the SNAP/TANF Customer Service Center at 1-800-948-3050 during business hours. Other lines exist for ESAP/MSCAP clients (1-800-948-4060) and to report stolen benefits (1-800-299-6905).
Email: No public email address is provided for direct support. Instead, you are encouraged to use the phone lines for assistance or find general information on the MDHS contact page.
Mail: For sending documents or formal correspondence, use the postal address: Mississippi Department of Human Services, Division of Economic Assistance (SNAP/EBT), P.O. Box 352, Jackson, MS 39205. For express deliveries, use the street address: 200 South Lamar Street, Jackson, MS 39201.
In-Person: You can find your nearest local office for face-to-face help using the state's online county-office lookup. If you cannot access the internet, call 1-800-948-3050, and an agent can provide the address. This is a great way to get customer service for EBT in the state.

Multi-Lingual Support

Mississippi provides free interpretation services for those needing help with EBT benefits. By calling the SNAP/TANF Customer Service Center at 1-800-948-3050, you can get assistance in languages like Spanish, Vietnamese, and French. Many other languages are also available upon request, as detailed on the MDHS EBT information notice.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally run into problems. Common issues range from a lost card and forgotten PIN to suspicious transactions or a card being declined at the store. Knowing the right steps can help you resolve these situations quickly and secure your benefits.

Lost, Stolen, or Damaged EBT Card

A lost, stolen, or damaged card requires immediate action to protect your funds. You must report it as soon as you notice it's missing to prevent unauthorized use and get a replacement on its way. This is a common issue for customer service for EBT in Mississippi.

Locate the EBT Cardholder Services number, 1-866-512-5087, on a recent MDHS notice or your card.
Call and choose the menu option to report a lost card and request a replacement.
Ask the agent to deactivate the old card immediately to prevent anyone from using it.
Write down your confirmation number and the expected arrival date, which is usually 5–7 business days.
When the replacement arrives, sign it and set a new PIN before using it. Destroy any pieces of the old card.

Forgotten or Compromised PIN

Forgetting your PIN or suspecting it has been compromised means you cannot access your benefits securely. This is a frequent reason for contacting EBT customer service in Mississippi. If you still have your card, you can reset the PIN over the phone.

Confirm you have the physical card. If it is also missing, follow the steps for a lost card first.
Call customer service and select the PIN-change option. Be ready to enter the 16-digit card number and the cardholder’s date of birth.
Choose a four-digit PIN that is hard to guess. Avoid using 1234, 0000, or your birth year.
Memorize the new PIN and do not write it on the card or share it with anyone outside your household.
Test the new PIN at an ATM or point-of-sale terminal. If a transaction fails, call again to confirm the change was successful.

Suspicious Transactions or Stolen Benefits

Electronic theft through skimming or phishing can drain your account. If you notice missing funds, you must act fast to report the fraud. The Mississippi EBT customer service number is the primary contact for freezing your card and reporting theft.

As soon as you notice missing funds, review recent activity. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the balance inquiry line.
If you see unfamiliar charges, immediately contact Cardholder Services to freeze the card and request a new one with a fresh PIN.
Complete the MDHS Lost Benefit Attestation form online, by mail, or in person to report the theft. Keep a copy for your records.
If the theft occurred between August 15, 2023, and December 20, 2024, submit the form within 30 days to be considered for replacement benefits.
Continue monitoring your transactions daily and consider changing your PIN regularly for a few weeks.

Card Declined or Not Working at a Store

A declined transaction can be frustrating, but it often has a simple explanation. Before assuming the worst, run through a few quick checks to identify the source of the problem. This can help you determine if you need to contact customer service.

First, confirm the retailer accepts SNAP or TANF via EBT, as some only accept one program.
Check your current balance. You can find a complete guide on checking your balance or use the automated phone system.
Inspect the card’s magnetic stripe and chip for visible damage. Wipe it gently with a soft cloth and try again.
If the terminal still rejects the card, ask the cashier if they can attempt a manual entry of the card number.
If the problem persists, contact EBT Customer Service from the store and report any error code from the receipt.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

This can help you manage your funds without needing to call the Mississippi EBT customer service number for a balance check. Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Getting the support you need for your EBT benefits should be a simple and straightforward process. Whether you're already a recipient who needs to report a lost card or reset a PIN, or you're new to the program and have questions about applying, this guide explains all the ways to get help from customer service for EBT in Mississippi.

How to Contact EBT Customer Service in Mississippi

There are several ways to contact EBT customer service in Mississippi, depending on the type of help you need.

Phone: The primary customer service number for card-specific issues like balance checks or lost cards is 1-866-512-5087, which is available 24/7. For general questions about benefits, call the SNAP/TANF Customer Service Center at 1-800-948-3050 during business hours. Other lines exist for ESAP/MSCAP clients (1-800-948-4060) and to report stolen benefits (1-800-299-6905).
Email: No public email address is provided for direct support. Instead, you are encouraged to use the phone lines for assistance or find general information on the MDHS contact page.
Mail: For sending documents or formal correspondence, use the postal address: Mississippi Department of Human Services, Division of Economic Assistance (SNAP/EBT), P.O. Box 352, Jackson, MS 39205. For express deliveries, use the street address: 200 South Lamar Street, Jackson, MS 39201.
In-Person: You can find your nearest local office for face-to-face help using the state's online county-office lookup. If you cannot access the internet, call 1-800-948-3050, and an agent can provide the address. This is a great way to get customer service for EBT in the state.

Multi-Lingual Support

Mississippi provides free interpretation services for those needing help with EBT benefits. By calling the SNAP/TANF Customer Service Center at 1-800-948-3050, you can get assistance in languages like Spanish, Vietnamese, and French. Many other languages are also available upon request, as detailed on the MDHS EBT information notice.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally run into problems. Common issues range from a lost card and forgotten PIN to suspicious transactions or a card being declined at the store. Knowing the right steps can help you resolve these situations quickly and secure your benefits.

Lost, Stolen, or Damaged EBT Card

A lost, stolen, or damaged card requires immediate action to protect your funds. You must report it as soon as you notice it's missing to prevent unauthorized use and get a replacement on its way. This is a common issue for customer service for EBT in Mississippi.

Locate the EBT Cardholder Services number, 1-866-512-5087, on a recent MDHS notice or your card.
Call and choose the menu option to report a lost card and request a replacement.
Ask the agent to deactivate the old card immediately to prevent anyone from using it.
Write down your confirmation number and the expected arrival date, which is usually 5–7 business days.
When the replacement arrives, sign it and set a new PIN before using it. Destroy any pieces of the old card.

Forgotten or Compromised PIN

Forgetting your PIN or suspecting it has been compromised means you cannot access your benefits securely. This is a frequent reason for contacting EBT customer service in Mississippi. If you still have your card, you can reset the PIN over the phone.

Confirm you have the physical card. If it is also missing, follow the steps for a lost card first.
Call customer service and select the PIN-change option. Be ready to enter the 16-digit card number and the cardholder’s date of birth.
Choose a four-digit PIN that is hard to guess. Avoid using 1234, 0000, or your birth year.
Memorize the new PIN and do not write it on the card or share it with anyone outside your household.
Test the new PIN at an ATM or point-of-sale terminal. If a transaction fails, call again to confirm the change was successful.

Suspicious Transactions or Stolen Benefits

Electronic theft through skimming or phishing can drain your account. If you notice missing funds, you must act fast to report the fraud. The Mississippi EBT customer service number is the primary contact for freezing your card and reporting theft.

As soon as you notice missing funds, review recent activity. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the balance inquiry line.
If you see unfamiliar charges, immediately contact Cardholder Services to freeze the card and request a new one with a fresh PIN.
Complete the MDHS Lost Benefit Attestation form online, by mail, or in person to report the theft. Keep a copy for your records.
If the theft occurred between August 15, 2023, and December 20, 2024, submit the form within 30 days to be considered for replacement benefits.
Continue monitoring your transactions daily and consider changing your PIN regularly for a few weeks.

Card Declined or Not Working at a Store

A declined transaction can be frustrating, but it often has a simple explanation. Before assuming the worst, run through a few quick checks to identify the source of the problem. This can help you determine if you need to contact customer service.

First, confirm the retailer accepts SNAP or TANF via EBT, as some only accept one program.
Check your current balance. You can find a complete guide on checking your balance or use the automated phone system.
Inspect the card’s magnetic stripe and chip for visible damage. Wipe it gently with a soft cloth and try again.
If the terminal still rejects the card, ask the cashier if they can attempt a manual entry of the card number.
If the problem persists, contact EBT Customer Service from the store and report any error code from the receipt.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

This can help you manage your funds without needing to call the Mississippi EBT customer service number for a balance check. Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Getting the support you need for your EBT benefits should be a simple and straightforward process. Whether you're already a recipient who needs to report a lost card or reset a PIN, or you're new to the program and have questions about applying, this guide explains all the ways to get help from customer service for EBT in Mississippi.

How to Contact EBT Customer Service in Mississippi

There are several ways to contact EBT customer service in Mississippi, depending on the type of help you need.

Phone: The primary customer service number for card-specific issues like balance checks or lost cards is 1-866-512-5087, which is available 24/7. For general questions about benefits, call the SNAP/TANF Customer Service Center at 1-800-948-3050 during business hours. Other lines exist for ESAP/MSCAP clients (1-800-948-4060) and to report stolen benefits (1-800-299-6905).
Email: No public email address is provided for direct support. Instead, you are encouraged to use the phone lines for assistance or find general information on the MDHS contact page.
Mail: For sending documents or formal correspondence, use the postal address: Mississippi Department of Human Services, Division of Economic Assistance (SNAP/EBT), P.O. Box 352, Jackson, MS 39205. For express deliveries, use the street address: 200 South Lamar Street, Jackson, MS 39201.
In-Person: You can find your nearest local office for face-to-face help using the state's online county-office lookup. If you cannot access the internet, call 1-800-948-3050, and an agent can provide the address. This is a great way to get customer service for EBT in the state.

Multi-Lingual Support

Mississippi provides free interpretation services for those needing help with EBT benefits. By calling the SNAP/TANF Customer Service Center at 1-800-948-3050, you can get assistance in languages like Spanish, Vietnamese, and French. Many other languages are also available upon request, as detailed on the MDHS EBT information notice.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally run into problems. Common issues range from a lost card and forgotten PIN to suspicious transactions or a card being declined at the store. Knowing the right steps can help you resolve these situations quickly and secure your benefits.

Lost, Stolen, or Damaged EBT Card

A lost, stolen, or damaged card requires immediate action to protect your funds. You must report it as soon as you notice it's missing to prevent unauthorized use and get a replacement on its way. This is a common issue for customer service for EBT in Mississippi.

Locate the EBT Cardholder Services number, 1-866-512-5087, on a recent MDHS notice or your card.
Call and choose the menu option to report a lost card and request a replacement.
Ask the agent to deactivate the old card immediately to prevent anyone from using it.
Write down your confirmation number and the expected arrival date, which is usually 5–7 business days.
When the replacement arrives, sign it and set a new PIN before using it. Destroy any pieces of the old card.

Forgotten or Compromised PIN

Forgetting your PIN or suspecting it has been compromised means you cannot access your benefits securely. This is a frequent reason for contacting EBT customer service in Mississippi. If you still have your card, you can reset the PIN over the phone.

Confirm you have the physical card. If it is also missing, follow the steps for a lost card first.
Call customer service and select the PIN-change option. Be ready to enter the 16-digit card number and the cardholder’s date of birth.
Choose a four-digit PIN that is hard to guess. Avoid using 1234, 0000, or your birth year.
Memorize the new PIN and do not write it on the card or share it with anyone outside your household.
Test the new PIN at an ATM or point-of-sale terminal. If a transaction fails, call again to confirm the change was successful.

Suspicious Transactions or Stolen Benefits

Electronic theft through skimming or phishing can drain your account. If you notice missing funds, you must act fast to report the fraud. The Mississippi EBT customer service number is the primary contact for freezing your card and reporting theft.

As soon as you notice missing funds, review recent activity. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the balance inquiry line.
If you see unfamiliar charges, immediately contact Cardholder Services to freeze the card and request a new one with a fresh PIN.
Complete the MDHS Lost Benefit Attestation form online, by mail, or in person to report the theft. Keep a copy for your records.
If the theft occurred between August 15, 2023, and December 20, 2024, submit the form within 30 days to be considered for replacement benefits.
Continue monitoring your transactions daily and consider changing your PIN regularly for a few weeks.

Card Declined or Not Working at a Store

A declined transaction can be frustrating, but it often has a simple explanation. Before assuming the worst, run through a few quick checks to identify the source of the problem. This can help you determine if you need to contact customer service.

First, confirm the retailer accepts SNAP or TANF via EBT, as some only accept one program.
Check your current balance. You can find a complete guide on checking your balance or use the automated phone system.
Inspect the card’s magnetic stripe and chip for visible damage. Wipe it gently with a soft cloth and try again.
If the terminal still rejects the card, ask the cashier if they can attempt a manual entry of the card number.
If the problem persists, contact EBT Customer Service from the store and report any error code from the receipt.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

This can help you manage your funds without needing to call the Mississippi EBT customer service number for a balance check. Download Benny to take control of your spending and get more out of your EBT benefits.