5 Ways to Check Your Colorado EBT Balance

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Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) for food, and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Regularly checking your balance helps with budgeting and prevents running short on funds when you need them most.

This guide outlines several methods for checking your Colorado EBT funds, from using a mobile app to calling customer service.

How to Check Your EBT Balance in Colorado

You can check your Colorado EBT funds in several ways, including online through the state's portal, with a mobile app, over the phone, or by looking at a recent store receipt. You can also perform a balance inquiry at a participating ATM. Each method gives you a real-time look at your available SNAP and EBT Cash benefits.

1. Online via the ebtEDGE Cardholder Portal

Accessing your account information online is straightforward through the official Colorado EBT website.

Go to the ebtEDGE Cardholder Portal and choose “Cardholder Login.”
If it's your first time, register by entering your 16-digit EBT card number and creating a User ID, password, and security questions.
After signing in, your SNAP and EBT Cash funds will be displayed on the home screen.
Click “Transaction History” for a detailed review of your purchases.
You can also freeze and unfreeze your card if it is misplaced.
Always log out when you are finished to protect your account.

2. Using the Benny Mobile App

Checking your funds on the go is possible with the Benny mobile app, which securely connects to your card.

Download the app from the Apple App Store or Google Play and create an account.
Tap “Add Card” and enter your 16-digit Colorado EBT number and ZIP code to connect your card.
The main dashboard will show your current balances and recent transactions in real time.

Benny also provides automatic cashback for EBT shoppers at many major retailers, including Walmart, Costco, and Trader Joe’s. Credits appear automatically and can be tracked within the app.

3. By Phone

Getting your balance over the phone involves calling the 24-hour automated customer service line.

Call 1-888-328-2656 (TTY: 1-800-659-2656) and choose your preferred language from the English and Spanish prompts.
Enter your full card number and PIN when requested.
The automated system will announce your SNAP and EBT Cash balances, along with recent deposits and purchases.
Press 0 or follow the prompts to speak with a representative for help with card issues or to request an interpreter.

Live agents can provide support in other languages, such as Vietnamese, Mandarin, and Arabic.

4. From a Store Receipt

Reviewing your most recent store receipt is a quick way to see your remaining funds.

After making a purchase, look for the “Remaining Food” and “Remaining Cash” lines printed at the bottom of your receipt.
If you are not buying anything, you can ask a cashier to perform a balance inquiry. You will receive a printed slip with your current funds.

5. At an ATM

Using a Quest-branded ATM allows you to view your account information.

Find a surcharge-free machine by using an ATM locator to avoid extra fees.
Insert your EBT card, enter your PIN, and choose the balance inquiry option.
Your SNAP and EBT Cash funds will appear on the screen and can be printed on a receipt.

While many ATMs will not add a surcharge, the state applies a 32-cent fee for every ATM transaction, including balance inquiries.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

With phishing and smishing attacks on the rise in Colorado, thieves are using new tricks to steal benefits. Recognizing these scams is the first line of defense in protecting your account and taking prompt action if you are targeted.

How EBT Benefits Are Stolen

Thieves use digital scams like phishing emails and smishing texts that falsely claim your card is locked to trick you into sharing your card number and PIN. Physically, they attach illegal skimming devices to card readers at stores and ATMs to copy your card information. Always inspect the card reader and cover the keypad when entering your PIN to protect your account.

What To Do If Your Benefits Are Stolen

SNAP benefits stolen after December 20, 2024, are not replaceable, though cash benefits may be. If you suspect fraud:

Immediately call 1-888-328-2656 to report the theft and get a new card.
Contact your county human services office to file a claim for any replaceable benefits.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday glitches can disrupt your EBT card use. Knowing how to troubleshoot common problems like a damaged card or a forgotten PIN can save you time and frustration.

Card Will Not Swipe, Insert, or Tap

A card that won’t work at the checkout is often physically damaged. The magnetic stripe or chip can get scratched, bent, or demagnetized from regular use or being stored near magnets. Exposure to extreme temperatures, washing, or cracking can also render it unusable.

Sometimes the card isn't the problem, but the store's card reader is. Trying a different terminal can quickly determine if the issue is with your card or their equipment.

Clean the magnetic stripe gently with a soft cloth.
Freeze your card using the ebtEDGE mobile app or Cardholder Portal while you arrange for a replacement.
Call Colorado EBT Customer Service at 1-888-328-2656 to request a new card, or visit your county office for an immediate replacement.
Store your new card in a protective sleeve away from sunlight and magnets to prevent future damage.

Personal Identification Number (PIN) Is Locked or Forgotten

For security, your card will automatically lock after four incorrect PIN attempts. This feature protects your account from unauthorized access if your card is lost or stolen.

It's also easy to forget your PIN, especially if you don't use the card frequently or chose a number that was difficult to remember.

You can reset your PIN by calling 1-888-328-2656 and following the automated prompts or by logging into the ebtEDGE Cardholder Portal.
When creating a new PIN, choose a unique four-digit code that isn't tied to personal information like your birth date or address.
Consider updating your PIN monthly as a security habit, and never write it directly on your card.

Purchase Is Declined with an Available Balance

A transaction might be declined if you try to buy a non-eligible item with your SNAP benefits. This can also happen if the cashier doesn't separate SNAP-eligible goods from other items during checkout.

Another common reason is selecting the wrong account type at the terminal, such as choosing SNAP when you intended to use EBT Cash funds. Network timeouts can also cause a transaction to fail.

Always check your balance before shopping. You can use your last receipt, call the 24-hour phone line, or download the free Benny app for real-time tracking.
Separate SNAP-eligible items from other products before you get to the register.
If you believe you were charged incorrectly or an ATM failed to dispense cash, you can file a transaction dispute with EBT Customer Service within 90 days.
For online shopping, make sure the retailer is approved by the USDA to accept SNAP EBT online.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you check your EBT balance in real time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) for food, and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Regularly checking your balance helps with budgeting and prevents running short on funds when you need them most.

This guide outlines several methods for checking your Colorado EBT funds, from using a mobile app to calling customer service.

How to Check Your EBT Balance in Colorado

You can check your Colorado EBT funds in several ways, including online through the state's portal, with a mobile app, over the phone, or by looking at a recent store receipt. You can also perform a balance inquiry at a participating ATM. Each method gives you a real-time look at your available SNAP and EBT Cash benefits.

1. Online via the ebtEDGE Cardholder Portal

Accessing your account information online is straightforward through the official Colorado EBT website.

Go to the ebtEDGE Cardholder Portal and choose “Cardholder Login.”
If it's your first time, register by entering your 16-digit EBT card number and creating a User ID, password, and security questions.
After signing in, your SNAP and EBT Cash funds will be displayed on the home screen.
Click “Transaction History” for a detailed review of your purchases.
You can also freeze and unfreeze your card if it is misplaced.
Always log out when you are finished to protect your account.

2. Using the Benny Mobile App

Checking your funds on the go is possible with the Benny mobile app, which securely connects to your card.

Download the app from the Apple App Store or Google Play and create an account.
Tap “Add Card” and enter your 16-digit Colorado EBT number and ZIP code to connect your card.
The main dashboard will show your current balances and recent transactions in real time.

Benny also provides automatic cashback for EBT shoppers at many major retailers, including Walmart, Costco, and Trader Joe’s. Credits appear automatically and can be tracked within the app.

3. By Phone

Getting your balance over the phone involves calling the 24-hour automated customer service line.

Call 1-888-328-2656 (TTY: 1-800-659-2656) and choose your preferred language from the English and Spanish prompts.
Enter your full card number and PIN when requested.
The automated system will announce your SNAP and EBT Cash balances, along with recent deposits and purchases.
Press 0 or follow the prompts to speak with a representative for help with card issues or to request an interpreter.

Live agents can provide support in other languages, such as Vietnamese, Mandarin, and Arabic.

4. From a Store Receipt

Reviewing your most recent store receipt is a quick way to see your remaining funds.

After making a purchase, look for the “Remaining Food” and “Remaining Cash” lines printed at the bottom of your receipt.
If you are not buying anything, you can ask a cashier to perform a balance inquiry. You will receive a printed slip with your current funds.

5. At an ATM

Using a Quest-branded ATM allows you to view your account information.

Find a surcharge-free machine by using an ATM locator to avoid extra fees.
Insert your EBT card, enter your PIN, and choose the balance inquiry option.
Your SNAP and EBT Cash funds will appear on the screen and can be printed on a receipt.

While many ATMs will not add a surcharge, the state applies a 32-cent fee for every ATM transaction, including balance inquiries.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

With phishing and smishing attacks on the rise in Colorado, thieves are using new tricks to steal benefits. Recognizing these scams is the first line of defense in protecting your account and taking prompt action if you are targeted.

How EBT Benefits Are Stolen

Thieves use digital scams like phishing emails and smishing texts that falsely claim your card is locked to trick you into sharing your card number and PIN. Physically, they attach illegal skimming devices to card readers at stores and ATMs to copy your card information. Always inspect the card reader and cover the keypad when entering your PIN to protect your account.

What To Do If Your Benefits Are Stolen

SNAP benefits stolen after December 20, 2024, are not replaceable, though cash benefits may be. If you suspect fraud:

Immediately call 1-888-328-2656 to report the theft and get a new card.
Contact your county human services office to file a claim for any replaceable benefits.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday glitches can disrupt your EBT card use. Knowing how to troubleshoot common problems like a damaged card or a forgotten PIN can save you time and frustration.

Card Will Not Swipe, Insert, or Tap

A card that won’t work at the checkout is often physically damaged. The magnetic stripe or chip can get scratched, bent, or demagnetized from regular use or being stored near magnets. Exposure to extreme temperatures, washing, or cracking can also render it unusable.

Sometimes the card isn't the problem, but the store's card reader is. Trying a different terminal can quickly determine if the issue is with your card or their equipment.

Clean the magnetic stripe gently with a soft cloth.
Freeze your card using the ebtEDGE mobile app or Cardholder Portal while you arrange for a replacement.
Call Colorado EBT Customer Service at 1-888-328-2656 to request a new card, or visit your county office for an immediate replacement.
Store your new card in a protective sleeve away from sunlight and magnets to prevent future damage.

Personal Identification Number (PIN) Is Locked or Forgotten

For security, your card will automatically lock after four incorrect PIN attempts. This feature protects your account from unauthorized access if your card is lost or stolen.

It's also easy to forget your PIN, especially if you don't use the card frequently or chose a number that was difficult to remember.

You can reset your PIN by calling 1-888-328-2656 and following the automated prompts or by logging into the ebtEDGE Cardholder Portal.
When creating a new PIN, choose a unique four-digit code that isn't tied to personal information like your birth date or address.
Consider updating your PIN monthly as a security habit, and never write it directly on your card.

Purchase Is Declined with an Available Balance

A transaction might be declined if you try to buy a non-eligible item with your SNAP benefits. This can also happen if the cashier doesn't separate SNAP-eligible goods from other items during checkout.

Another common reason is selecting the wrong account type at the terminal, such as choosing SNAP when you intended to use EBT Cash funds. Network timeouts can also cause a transaction to fail.

Always check your balance before shopping. You can use your last receipt, call the 24-hour phone line, or download the free Benny app for real-time tracking.
Separate SNAP-eligible items from other products before you get to the register.
If you believe you were charged incorrectly or an ATM failed to dispense cash, you can file a transaction dispute with EBT Customer Service within 90 days.
For online shopping, make sure the retailer is approved by the USDA to accept SNAP EBT online.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you check your EBT balance in real time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) for food, and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Regularly checking your balance helps with budgeting and prevents running short on funds when you need them most.

This guide outlines several methods for checking your Colorado EBT funds, from using a mobile app to calling customer service.

How to Check Your EBT Balance in Colorado

You can check your Colorado EBT funds in several ways, including online through the state's portal, with a mobile app, over the phone, or by looking at a recent store receipt. You can also perform a balance inquiry at a participating ATM. Each method gives you a real-time look at your available SNAP and EBT Cash benefits.

1. Online via the ebtEDGE Cardholder Portal

Accessing your account information online is straightforward through the official Colorado EBT website.

Go to the ebtEDGE Cardholder Portal and choose “Cardholder Login.”
If it's your first time, register by entering your 16-digit EBT card number and creating a User ID, password, and security questions.
After signing in, your SNAP and EBT Cash funds will be displayed on the home screen.
Click “Transaction History” for a detailed review of your purchases.
You can also freeze and unfreeze your card if it is misplaced.
Always log out when you are finished to protect your account.

2. Using the Benny Mobile App

Checking your funds on the go is possible with the Benny mobile app, which securely connects to your card.

Download the app from the Apple App Store or Google Play and create an account.
Tap “Add Card” and enter your 16-digit Colorado EBT number and ZIP code to connect your card.
The main dashboard will show your current balances and recent transactions in real time.

Benny also provides automatic cashback for EBT shoppers at many major retailers, including Walmart, Costco, and Trader Joe’s. Credits appear automatically and can be tracked within the app.

3. By Phone

Getting your balance over the phone involves calling the 24-hour automated customer service line.

Call 1-888-328-2656 (TTY: 1-800-659-2656) and choose your preferred language from the English and Spanish prompts.
Enter your full card number and PIN when requested.
The automated system will announce your SNAP and EBT Cash balances, along with recent deposits and purchases.
Press 0 or follow the prompts to speak with a representative for help with card issues or to request an interpreter.

Live agents can provide support in other languages, such as Vietnamese, Mandarin, and Arabic.

4. From a Store Receipt

Reviewing your most recent store receipt is a quick way to see your remaining funds.

After making a purchase, look for the “Remaining Food” and “Remaining Cash” lines printed at the bottom of your receipt.
If you are not buying anything, you can ask a cashier to perform a balance inquiry. You will receive a printed slip with your current funds.

5. At an ATM

Using a Quest-branded ATM allows you to view your account information.

Find a surcharge-free machine by using an ATM locator to avoid extra fees.
Insert your EBT card, enter your PIN, and choose the balance inquiry option.
Your SNAP and EBT Cash funds will appear on the screen and can be printed on a receipt.

While many ATMs will not add a surcharge, the state applies a 32-cent fee for every ATM transaction, including balance inquiries.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

With phishing and smishing attacks on the rise in Colorado, thieves are using new tricks to steal benefits. Recognizing these scams is the first line of defense in protecting your account and taking prompt action if you are targeted.

How EBT Benefits Are Stolen

Thieves use digital scams like phishing emails and smishing texts that falsely claim your card is locked to trick you into sharing your card number and PIN. Physically, they attach illegal skimming devices to card readers at stores and ATMs to copy your card information. Always inspect the card reader and cover the keypad when entering your PIN to protect your account.

What To Do If Your Benefits Are Stolen

SNAP benefits stolen after December 20, 2024, are not replaceable, though cash benefits may be. If you suspect fraud:

Immediately call 1-888-328-2656 to report the theft and get a new card.
Contact your county human services office to file a claim for any replaceable benefits.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday glitches can disrupt your EBT card use. Knowing how to troubleshoot common problems like a damaged card or a forgotten PIN can save you time and frustration.

Card Will Not Swipe, Insert, or Tap

A card that won’t work at the checkout is often physically damaged. The magnetic stripe or chip can get scratched, bent, or demagnetized from regular use or being stored near magnets. Exposure to extreme temperatures, washing, or cracking can also render it unusable.

Sometimes the card isn't the problem, but the store's card reader is. Trying a different terminal can quickly determine if the issue is with your card or their equipment.

Clean the magnetic stripe gently with a soft cloth.
Freeze your card using the ebtEDGE mobile app or Cardholder Portal while you arrange for a replacement.
Call Colorado EBT Customer Service at 1-888-328-2656 to request a new card, or visit your county office for an immediate replacement.
Store your new card in a protective sleeve away from sunlight and magnets to prevent future damage.

Personal Identification Number (PIN) Is Locked or Forgotten

For security, your card will automatically lock after four incorrect PIN attempts. This feature protects your account from unauthorized access if your card is lost or stolen.

It's also easy to forget your PIN, especially if you don't use the card frequently or chose a number that was difficult to remember.

You can reset your PIN by calling 1-888-328-2656 and following the automated prompts or by logging into the ebtEDGE Cardholder Portal.
When creating a new PIN, choose a unique four-digit code that isn't tied to personal information like your birth date or address.
Consider updating your PIN monthly as a security habit, and never write it directly on your card.

Purchase Is Declined with an Available Balance

A transaction might be declined if you try to buy a non-eligible item with your SNAP benefits. This can also happen if the cashier doesn't separate SNAP-eligible goods from other items during checkout.

Another common reason is selecting the wrong account type at the terminal, such as choosing SNAP when you intended to use EBT Cash funds. Network timeouts can also cause a transaction to fail.

Always check your balance before shopping. You can use your last receipt, call the 24-hour phone line, or download the free Benny app for real-time tracking.
Separate SNAP-eligible items from other products before you get to the register.
If you believe you were charged incorrectly or an ATM failed to dispense cash, you can file a transaction dispute with EBT Customer Service within 90 days.
For online shopping, make sure the retailer is approved by the USDA to accept SNAP EBT online.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you check your EBT balance in real time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) for food, and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Regularly checking your balance helps with budgeting and prevents running short on funds when you need them most.

This guide outlines several methods for checking your Colorado EBT funds, from using a mobile app to calling customer service.

How to Check Your EBT Balance in Colorado

You can check your Colorado EBT funds in several ways, including online through the state's portal, with a mobile app, over the phone, or by looking at a recent store receipt. You can also perform a balance inquiry at a participating ATM. Each method gives you a real-time look at your available SNAP and EBT Cash benefits.

1. Online via the ebtEDGE Cardholder Portal

Accessing your account information online is straightforward through the official Colorado EBT website.

Go to the ebtEDGE Cardholder Portal and choose “Cardholder Login.”
If it's your first time, register by entering your 16-digit EBT card number and creating a User ID, password, and security questions.
After signing in, your SNAP and EBT Cash funds will be displayed on the home screen.
Click “Transaction History” for a detailed review of your purchases.
You can also freeze and unfreeze your card if it is misplaced.
Always log out when you are finished to protect your account.

2. Using the Benny Mobile App

Checking your funds on the go is possible with the Benny mobile app, which securely connects to your card.

Download the app from the Apple App Store or Google Play and create an account.
Tap “Add Card” and enter your 16-digit Colorado EBT number and ZIP code to connect your card.
The main dashboard will show your current balances and recent transactions in real time.

Benny also provides automatic cashback for EBT shoppers at many major retailers, including Walmart, Costco, and Trader Joe’s. Credits appear automatically and can be tracked within the app.

3. By Phone

Getting your balance over the phone involves calling the 24-hour automated customer service line.

Call 1-888-328-2656 (TTY: 1-800-659-2656) and choose your preferred language from the English and Spanish prompts.
Enter your full card number and PIN when requested.
The automated system will announce your SNAP and EBT Cash balances, along with recent deposits and purchases.
Press 0 or follow the prompts to speak with a representative for help with card issues or to request an interpreter.

Live agents can provide support in other languages, such as Vietnamese, Mandarin, and Arabic.

4. From a Store Receipt

Reviewing your most recent store receipt is a quick way to see your remaining funds.

After making a purchase, look for the “Remaining Food” and “Remaining Cash” lines printed at the bottom of your receipt.
If you are not buying anything, you can ask a cashier to perform a balance inquiry. You will receive a printed slip with your current funds.

5. At an ATM

Using a Quest-branded ATM allows you to view your account information.

Find a surcharge-free machine by using an ATM locator to avoid extra fees.
Insert your EBT card, enter your PIN, and choose the balance inquiry option.
Your SNAP and EBT Cash funds will appear on the screen and can be printed on a receipt.

While many ATMs will not add a surcharge, the state applies a 32-cent fee for every ATM transaction, including balance inquiries.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

With phishing and smishing attacks on the rise in Colorado, thieves are using new tricks to steal benefits. Recognizing these scams is the first line of defense in protecting your account and taking prompt action if you are targeted.

How EBT Benefits Are Stolen

Thieves use digital scams like phishing emails and smishing texts that falsely claim your card is locked to trick you into sharing your card number and PIN. Physically, they attach illegal skimming devices to card readers at stores and ATMs to copy your card information. Always inspect the card reader and cover the keypad when entering your PIN to protect your account.

What To Do If Your Benefits Are Stolen

SNAP benefits stolen after December 20, 2024, are not replaceable, though cash benefits may be. If you suspect fraud:

Immediately call 1-888-328-2656 to report the theft and get a new card.
Contact your county human services office to file a claim for any replaceable benefits.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday glitches can disrupt your EBT card use. Knowing how to troubleshoot common problems like a damaged card or a forgotten PIN can save you time and frustration.

Card Will Not Swipe, Insert, or Tap

A card that won’t work at the checkout is often physically damaged. The magnetic stripe or chip can get scratched, bent, or demagnetized from regular use or being stored near magnets. Exposure to extreme temperatures, washing, or cracking can also render it unusable.

Sometimes the card isn't the problem, but the store's card reader is. Trying a different terminal can quickly determine if the issue is with your card or their equipment.

Clean the magnetic stripe gently with a soft cloth.
Freeze your card using the ebtEDGE mobile app or Cardholder Portal while you arrange for a replacement.
Call Colorado EBT Customer Service at 1-888-328-2656 to request a new card, or visit your county office for an immediate replacement.
Store your new card in a protective sleeve away from sunlight and magnets to prevent future damage.

Personal Identification Number (PIN) Is Locked or Forgotten

For security, your card will automatically lock after four incorrect PIN attempts. This feature protects your account from unauthorized access if your card is lost or stolen.

It's also easy to forget your PIN, especially if you don't use the card frequently or chose a number that was difficult to remember.

You can reset your PIN by calling 1-888-328-2656 and following the automated prompts or by logging into the ebtEDGE Cardholder Portal.
When creating a new PIN, choose a unique four-digit code that isn't tied to personal information like your birth date or address.
Consider updating your PIN monthly as a security habit, and never write it directly on your card.

Purchase Is Declined with an Available Balance

A transaction might be declined if you try to buy a non-eligible item with your SNAP benefits. This can also happen if the cashier doesn't separate SNAP-eligible goods from other items during checkout.

Another common reason is selecting the wrong account type at the terminal, such as choosing SNAP when you intended to use EBT Cash funds. Network timeouts can also cause a transaction to fail.

Always check your balance before shopping. You can use your last receipt, call the 24-hour phone line, or download the free Benny app for real-time tracking.
Separate SNAP-eligible items from other products before you get to the register.
If you believe you were charged incorrectly or an ATM failed to dispense cash, you can file a transaction dispute with EBT Customer Service within 90 days.
For online shopping, make sure the retailer is approved by the USDA to accept SNAP EBT online.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you check your EBT balance in real time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) for food, and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Regularly checking your balance helps with budgeting and prevents running short on funds when you need them most.

This guide outlines several methods for checking your Colorado EBT funds, from using a mobile app to calling customer service.

How to Check Your EBT Balance in Colorado

You can check your Colorado EBT funds in several ways, including online through the state's portal, with a mobile app, over the phone, or by looking at a recent store receipt. You can also perform a balance inquiry at a participating ATM. Each method gives you a real-time look at your available SNAP and EBT Cash benefits.

1. Online via the ebtEDGE Cardholder Portal

Accessing your account information online is straightforward through the official Colorado EBT website.

Go to the ebtEDGE Cardholder Portal and choose “Cardholder Login.”
If it's your first time, register by entering your 16-digit EBT card number and creating a User ID, password, and security questions.
After signing in, your SNAP and EBT Cash funds will be displayed on the home screen.
Click “Transaction History” for a detailed review of your purchases.
You can also freeze and unfreeze your card if it is misplaced.
Always log out when you are finished to protect your account.

2. Using the Benny Mobile App

Checking your funds on the go is possible with the Benny mobile app, which securely connects to your card.

Download the app from the Apple App Store or Google Play and create an account.
Tap “Add Card” and enter your 16-digit Colorado EBT number and ZIP code to connect your card.
The main dashboard will show your current balances and recent transactions in real time.

Benny also provides automatic cashback for EBT shoppers at many major retailers, including Walmart, Costco, and Trader Joe’s. Credits appear automatically and can be tracked within the app.

3. By Phone

Getting your balance over the phone involves calling the 24-hour automated customer service line.

Call 1-888-328-2656 (TTY: 1-800-659-2656) and choose your preferred language from the English and Spanish prompts.
Enter your full card number and PIN when requested.
The automated system will announce your SNAP and EBT Cash balances, along with recent deposits and purchases.
Press 0 or follow the prompts to speak with a representative for help with card issues or to request an interpreter.

Live agents can provide support in other languages, such as Vietnamese, Mandarin, and Arabic.

4. From a Store Receipt

Reviewing your most recent store receipt is a quick way to see your remaining funds.

After making a purchase, look for the “Remaining Food” and “Remaining Cash” lines printed at the bottom of your receipt.
If you are not buying anything, you can ask a cashier to perform a balance inquiry. You will receive a printed slip with your current funds.

5. At an ATM

Using a Quest-branded ATM allows you to view your account information.

Find a surcharge-free machine by using an ATM locator to avoid extra fees.
Insert your EBT card, enter your PIN, and choose the balance inquiry option.
Your SNAP and EBT Cash funds will appear on the screen and can be printed on a receipt.

While many ATMs will not add a surcharge, the state applies a 32-cent fee for every ATM transaction, including balance inquiries.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

With phishing and smishing attacks on the rise in Colorado, thieves are using new tricks to steal benefits. Recognizing these scams is the first line of defense in protecting your account and taking prompt action if you are targeted.

How EBT Benefits Are Stolen

Thieves use digital scams like phishing emails and smishing texts that falsely claim your card is locked to trick you into sharing your card number and PIN. Physically, they attach illegal skimming devices to card readers at stores and ATMs to copy your card information. Always inspect the card reader and cover the keypad when entering your PIN to protect your account.

What To Do If Your Benefits Are Stolen

SNAP benefits stolen after December 20, 2024, are not replaceable, though cash benefits may be. If you suspect fraud:

Immediately call 1-888-328-2656 to report the theft and get a new card.
Contact your county human services office to file a claim for any replaceable benefits.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday glitches can disrupt your EBT card use. Knowing how to troubleshoot common problems like a damaged card or a forgotten PIN can save you time and frustration.

Card Will Not Swipe, Insert, or Tap

A card that won’t work at the checkout is often physically damaged. The magnetic stripe or chip can get scratched, bent, or demagnetized from regular use or being stored near magnets. Exposure to extreme temperatures, washing, or cracking can also render it unusable.

Sometimes the card isn't the problem, but the store's card reader is. Trying a different terminal can quickly determine if the issue is with your card or their equipment.

Clean the magnetic stripe gently with a soft cloth.
Freeze your card using the ebtEDGE mobile app or Cardholder Portal while you arrange for a replacement.
Call Colorado EBT Customer Service at 1-888-328-2656 to request a new card, or visit your county office for an immediate replacement.
Store your new card in a protective sleeve away from sunlight and magnets to prevent future damage.

Personal Identification Number (PIN) Is Locked or Forgotten

For security, your card will automatically lock after four incorrect PIN attempts. This feature protects your account from unauthorized access if your card is lost or stolen.

It's also easy to forget your PIN, especially if you don't use the card frequently or chose a number that was difficult to remember.

You can reset your PIN by calling 1-888-328-2656 and following the automated prompts or by logging into the ebtEDGE Cardholder Portal.
When creating a new PIN, choose a unique four-digit code that isn't tied to personal information like your birth date or address.
Consider updating your PIN monthly as a security habit, and never write it directly on your card.

Purchase Is Declined with an Available Balance

A transaction might be declined if you try to buy a non-eligible item with your SNAP benefits. This can also happen if the cashier doesn't separate SNAP-eligible goods from other items during checkout.

Another common reason is selecting the wrong account type at the terminal, such as choosing SNAP when you intended to use EBT Cash funds. Network timeouts can also cause a transaction to fail.

Always check your balance before shopping. You can use your last receipt, call the 24-hour phone line, or download the free Benny app for real-time tracking.
Separate SNAP-eligible items from other products before you get to the register.
If you believe you were charged incorrectly or an ATM failed to dispense cash, you can file a transaction dispute with EBT Customer Service within 90 days.
For online shopping, make sure the retailer is approved by the USDA to accept SNAP EBT online.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you check your EBT balance in real time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.