5 Ways to Check Your Arizona EBT Balance
Check your Arizona EBT balance in minutes online, by phone, or with the Benny app following our easy step-by-step guide.
Oct 4, 2025
Steve Austin
5 Ways to Check Your Arizona EBT Balance
Check your Arizona EBT balance in minutes online, by phone, or with the Benny app following our easy step-by-step guide.
Oct 4, 2025
Steve Austin
5 Ways to Check Your Arizona EBT Balance
Check your Arizona EBT balance in minutes online, by phone, or with the Benny app following our easy step-by-step guide.
Oct 4, 2025
Steve Austin
5 Ways to Check Your Arizona EBT Balance
Check your Arizona EBT balance in minutes online, by phone, or with the Benny app following our easy step-by-step guide.
Oct 4, 2025
Steve Austin
5 Ways to Check Your Arizona EBT Balance
Check your Arizona EBT balance in minutes online, by phone, or with the Benny app following our easy step-by-step guide.
Oct 4, 2025
Steve Austin
SHARE
ON THIS PAGE
Your EBT card provides benefits for the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as Temporary Assistance for Needy Families (TANF). Effectively managing these funds helps with budgeting and prevents shortages.
This guide covers the different ways to check your Arizona EBT balance, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Arizona
You can check your Arizona QUEST EBT card funds in four ways: online through the ebtEDGE website, with the Benny mobile app, by calling the 24-hour customer service line, or by looking at your last store receipt. Some ATMs also provide information for your EBT Cash account. Each method gives you quick access to your benefit information.
1. Check Online via ebtEDGE
Accessing your account information through the ebtEDGE website is a fast way to see your food and cash benefit totals from any computer or phone browser.
Go to the Arizona DES EBT page and click the link for “Check Your Balance” to open the ebtEDGE.com portal.
Choose “Cardholder Login.”
If it is your first time, click “Register” and create a user ID and password using your 16-digit card number, PIN, and ZIP code. Otherwise, enter your existing user ID and password.
Accept the terms and press “Log in.”
Your current SNAP and EBT Cash balances will appear on the main page. You can also use the menu to view up to 60 days of transaction history or freeze your card.
2. Use the Benny App
Using the Benny app on your smartphone provides an updated view of your funds each time you open it.
Download the Benny app from the Apple App Store or Google Play.
Open the app, select “Add Card,” and enter your QUEST card number and the ZIP code associated with your case.
Confirm the one-time security code you receive via text message. Your balances will refresh automatically.
Benny also gives you cashback on eligible EBT purchases at participating stores like Walmart, Costco, and Trader Joe's.
3. Call the Customer Service Line
Calling the automated phone line allows you to hear your account details, change your PIN, or report a lost card 24/7.
Dial the toll-free number at 1-888-997-9333 (TTY 1-800-367-8939).
Select your preferred language. The menu includes English, Spanish, Arabic, and Vietnamese, with additional multilingual support available.
Enter your 16-digit EBT card number followed by your 4-digit PIN.
Follow the prompts for a “balance inquiry” to hear your SNAP and EBT Cash funds. You can also request your last ten transactions.
To speak with a live agent for more help, stay on the line or press “0.”
4. Review a Receipt or Use an ATM
Checking your last grocery store receipt is a simple way to see your remaining funds after a transaction.
You can also use an ATM for an inquiry, which typically shows your EBT Cash funds. To do this:
Insert your QUEST card at an ATM that displays the QUEST or STAR logo.
Choose the “Balance” option, then select “Checking.”
You can then view the result on the screen or get a printed slip.
Since ATMs generally only show your EBT Cash account, you can check your SNAP funds on the ebtEDGE website or with the Benny app.
To avoid extra charges when using an ATM, use a surcharge-free machine. You can find one using the Allpoint Locator or the “Find ATM” tool inside the ebtEDGE portal.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Arizona is seeing a significant rise in phishing and "smishing" text scams from criminals impersonating government agencies. Understanding the different forms these scams can take is important for protecting your benefits before they are compromised.
How EBT Benefits Can Be Stolen
Thieves use several methods to steal benefits. Card-skimming devices on store checkouts or ATMs copy your card's data, while hidden cameras capture your PIN. Scammers also use "smishing" texts and phishing calls, impersonating DES to trick you into revealing your card number and PIN on fake websites or over the phone.
What To Do If Your Benefits Are Stolen
A state program that replaced electronically stolen benefits for thefts between October 2022 and December 2024 has ended, and reimbursements are no longer available. If your physical card is lost or stolen, report it immediately by calling the FIS number on the card. More details are on the official EBT website.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, everyday issues can disrupt access to your benefits. Here are three common problems EBT cardholders face and the steps you can take to resolve them quickly.
PIN Problems
Entering the wrong PIN three times in a row will automatically lock your card for security. It is also easy to forget your PIN if you do not use the card often.
Call Fidelity National Information Services (FIS) customer service at 1-888-997-9333 and use the “PIN change” option. You will need your 16-digit card number and date of birth to verify your identity.
If the automated system cannot verify you, visit a local Arizona Department of Economic Security (DES) Family Assistance Administration office with a photo ID to reset your PIN in person.
Once reset, write the new PIN in a secure place or store it in an encrypted phone note to avoid forgetting it again.
Card Will Not Swipe, Tap, or Insert
A worn magnetic stripe or a damaged chip can prevent a point-of-sale terminal from reading your card. This damage often comes from daily friction in a wallet or exposure to heat, which can warp the plastic.
Inspect the card for cracks or deep scratches. You can ask the retailer to try a manual entry, but only once.
Order a replacement from FIS. The first replacement each calendar year is free, and later ones cost $5.
If you need the card the same day, ask DES staff to issue an emergency replacement at a regional office. Remember to bring a photo ID.
After the new card arrives, call FIS or use the ebtEDGE app to activate it and move your existing PIN over.
No Benefits on the Expected Deposit Date
If you check your balance and see it is zero on your expected deposit day, do not panic. Arizona issues benefits on a staggered schedule between the 1st and 13th of the month, based on the first letter of your last name. Delays can also happen if renewal paperwork was submitted late or due to banking holidays.
Verify your surname-based issuance day on the official FAQ page.
Check your case status on Health-e-Arizona Plus. If it shows “pending,” call the DES Customer Assistance line and ask for an update.
Before you shop, check your EBT balance using an app like Benny, the ebtEDGE portal, or the phone service to avoid a decline at the register.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card provides benefits for the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as Temporary Assistance for Needy Families (TANF). Effectively managing these funds helps with budgeting and prevents shortages.
This guide covers the different ways to check your Arizona EBT balance, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Arizona
You can check your Arizona QUEST EBT card funds in four ways: online through the ebtEDGE website, with the Benny mobile app, by calling the 24-hour customer service line, or by looking at your last store receipt. Some ATMs also provide information for your EBT Cash account. Each method gives you quick access to your benefit information.
1. Check Online via ebtEDGE
Accessing your account information through the ebtEDGE website is a fast way to see your food and cash benefit totals from any computer or phone browser.
Go to the Arizona DES EBT page and click the link for “Check Your Balance” to open the ebtEDGE.com portal.
Choose “Cardholder Login.”
If it is your first time, click “Register” and create a user ID and password using your 16-digit card number, PIN, and ZIP code. Otherwise, enter your existing user ID and password.
Accept the terms and press “Log in.”
Your current SNAP and EBT Cash balances will appear on the main page. You can also use the menu to view up to 60 days of transaction history or freeze your card.
2. Use the Benny App
Using the Benny app on your smartphone provides an updated view of your funds each time you open it.
Download the Benny app from the Apple App Store or Google Play.
Open the app, select “Add Card,” and enter your QUEST card number and the ZIP code associated with your case.
Confirm the one-time security code you receive via text message. Your balances will refresh automatically.
Benny also gives you cashback on eligible EBT purchases at participating stores like Walmart, Costco, and Trader Joe's.
3. Call the Customer Service Line
Calling the automated phone line allows you to hear your account details, change your PIN, or report a lost card 24/7.
Dial the toll-free number at 1-888-997-9333 (TTY 1-800-367-8939).
Select your preferred language. The menu includes English, Spanish, Arabic, and Vietnamese, with additional multilingual support available.
Enter your 16-digit EBT card number followed by your 4-digit PIN.
Follow the prompts for a “balance inquiry” to hear your SNAP and EBT Cash funds. You can also request your last ten transactions.
To speak with a live agent for more help, stay on the line or press “0.”
4. Review a Receipt or Use an ATM
Checking your last grocery store receipt is a simple way to see your remaining funds after a transaction.
You can also use an ATM for an inquiry, which typically shows your EBT Cash funds. To do this:
Insert your QUEST card at an ATM that displays the QUEST or STAR logo.
Choose the “Balance” option, then select “Checking.”
You can then view the result on the screen or get a printed slip.
Since ATMs generally only show your EBT Cash account, you can check your SNAP funds on the ebtEDGE website or with the Benny app.
To avoid extra charges when using an ATM, use a surcharge-free machine. You can find one using the Allpoint Locator or the “Find ATM” tool inside the ebtEDGE portal.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Arizona is seeing a significant rise in phishing and "smishing" text scams from criminals impersonating government agencies. Understanding the different forms these scams can take is important for protecting your benefits before they are compromised.
How EBT Benefits Can Be Stolen
Thieves use several methods to steal benefits. Card-skimming devices on store checkouts or ATMs copy your card's data, while hidden cameras capture your PIN. Scammers also use "smishing" texts and phishing calls, impersonating DES to trick you into revealing your card number and PIN on fake websites or over the phone.
What To Do If Your Benefits Are Stolen
A state program that replaced electronically stolen benefits for thefts between October 2022 and December 2024 has ended, and reimbursements are no longer available. If your physical card is lost or stolen, report it immediately by calling the FIS number on the card. More details are on the official EBT website.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, everyday issues can disrupt access to your benefits. Here are three common problems EBT cardholders face and the steps you can take to resolve them quickly.
PIN Problems
Entering the wrong PIN three times in a row will automatically lock your card for security. It is also easy to forget your PIN if you do not use the card often.
Call Fidelity National Information Services (FIS) customer service at 1-888-997-9333 and use the “PIN change” option. You will need your 16-digit card number and date of birth to verify your identity.
If the automated system cannot verify you, visit a local Arizona Department of Economic Security (DES) Family Assistance Administration office with a photo ID to reset your PIN in person.
Once reset, write the new PIN in a secure place or store it in an encrypted phone note to avoid forgetting it again.
Card Will Not Swipe, Tap, or Insert
A worn magnetic stripe or a damaged chip can prevent a point-of-sale terminal from reading your card. This damage often comes from daily friction in a wallet or exposure to heat, which can warp the plastic.
Inspect the card for cracks or deep scratches. You can ask the retailer to try a manual entry, but only once.
Order a replacement from FIS. The first replacement each calendar year is free, and later ones cost $5.
If you need the card the same day, ask DES staff to issue an emergency replacement at a regional office. Remember to bring a photo ID.
After the new card arrives, call FIS or use the ebtEDGE app to activate it and move your existing PIN over.
No Benefits on the Expected Deposit Date
If you check your balance and see it is zero on your expected deposit day, do not panic. Arizona issues benefits on a staggered schedule between the 1st and 13th of the month, based on the first letter of your last name. Delays can also happen if renewal paperwork was submitted late or due to banking holidays.
Verify your surname-based issuance day on the official FAQ page.
Check your case status on Health-e-Arizona Plus. If it shows “pending,” call the DES Customer Assistance line and ask for an update.
Before you shop, check your EBT balance using an app like Benny, the ebtEDGE portal, or the phone service to avoid a decline at the register.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card provides benefits for the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as Temporary Assistance for Needy Families (TANF). Effectively managing these funds helps with budgeting and prevents shortages.
This guide covers the different ways to check your Arizona EBT balance, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Arizona
You can check your Arizona QUEST EBT card funds in four ways: online through the ebtEDGE website, with the Benny mobile app, by calling the 24-hour customer service line, or by looking at your last store receipt. Some ATMs also provide information for your EBT Cash account. Each method gives you quick access to your benefit information.
1. Check Online via ebtEDGE
Accessing your account information through the ebtEDGE website is a fast way to see your food and cash benefit totals from any computer or phone browser.
Go to the Arizona DES EBT page and click the link for “Check Your Balance” to open the ebtEDGE.com portal.
Choose “Cardholder Login.”
If it is your first time, click “Register” and create a user ID and password using your 16-digit card number, PIN, and ZIP code. Otherwise, enter your existing user ID and password.
Accept the terms and press “Log in.”
Your current SNAP and EBT Cash balances will appear on the main page. You can also use the menu to view up to 60 days of transaction history or freeze your card.
2. Use the Benny App
Using the Benny app on your smartphone provides an updated view of your funds each time you open it.
Download the Benny app from the Apple App Store or Google Play.
Open the app, select “Add Card,” and enter your QUEST card number and the ZIP code associated with your case.
Confirm the one-time security code you receive via text message. Your balances will refresh automatically.
Benny also gives you cashback on eligible EBT purchases at participating stores like Walmart, Costco, and Trader Joe's.
3. Call the Customer Service Line
Calling the automated phone line allows you to hear your account details, change your PIN, or report a lost card 24/7.
Dial the toll-free number at 1-888-997-9333 (TTY 1-800-367-8939).
Select your preferred language. The menu includes English, Spanish, Arabic, and Vietnamese, with additional multilingual support available.
Enter your 16-digit EBT card number followed by your 4-digit PIN.
Follow the prompts for a “balance inquiry” to hear your SNAP and EBT Cash funds. You can also request your last ten transactions.
To speak with a live agent for more help, stay on the line or press “0.”
4. Review a Receipt or Use an ATM
Checking your last grocery store receipt is a simple way to see your remaining funds after a transaction.
You can also use an ATM for an inquiry, which typically shows your EBT Cash funds. To do this:
Insert your QUEST card at an ATM that displays the QUEST or STAR logo.
Choose the “Balance” option, then select “Checking.”
You can then view the result on the screen or get a printed slip.
Since ATMs generally only show your EBT Cash account, you can check your SNAP funds on the ebtEDGE website or with the Benny app.
To avoid extra charges when using an ATM, use a surcharge-free machine. You can find one using the Allpoint Locator or the “Find ATM” tool inside the ebtEDGE portal.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Arizona is seeing a significant rise in phishing and "smishing" text scams from criminals impersonating government agencies. Understanding the different forms these scams can take is important for protecting your benefits before they are compromised.
How EBT Benefits Can Be Stolen
Thieves use several methods to steal benefits. Card-skimming devices on store checkouts or ATMs copy your card's data, while hidden cameras capture your PIN. Scammers also use "smishing" texts and phishing calls, impersonating DES to trick you into revealing your card number and PIN on fake websites or over the phone.
What To Do If Your Benefits Are Stolen
A state program that replaced electronically stolen benefits for thefts between October 2022 and December 2024 has ended, and reimbursements are no longer available. If your physical card is lost or stolen, report it immediately by calling the FIS number on the card. More details are on the official EBT website.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, everyday issues can disrupt access to your benefits. Here are three common problems EBT cardholders face and the steps you can take to resolve them quickly.
PIN Problems
Entering the wrong PIN three times in a row will automatically lock your card for security. It is also easy to forget your PIN if you do not use the card often.
Call Fidelity National Information Services (FIS) customer service at 1-888-997-9333 and use the “PIN change” option. You will need your 16-digit card number and date of birth to verify your identity.
If the automated system cannot verify you, visit a local Arizona Department of Economic Security (DES) Family Assistance Administration office with a photo ID to reset your PIN in person.
Once reset, write the new PIN in a secure place or store it in an encrypted phone note to avoid forgetting it again.
Card Will Not Swipe, Tap, or Insert
A worn magnetic stripe or a damaged chip can prevent a point-of-sale terminal from reading your card. This damage often comes from daily friction in a wallet or exposure to heat, which can warp the plastic.
Inspect the card for cracks or deep scratches. You can ask the retailer to try a manual entry, but only once.
Order a replacement from FIS. The first replacement each calendar year is free, and later ones cost $5.
If you need the card the same day, ask DES staff to issue an emergency replacement at a regional office. Remember to bring a photo ID.
After the new card arrives, call FIS or use the ebtEDGE app to activate it and move your existing PIN over.
No Benefits on the Expected Deposit Date
If you check your balance and see it is zero on your expected deposit day, do not panic. Arizona issues benefits on a staggered schedule between the 1st and 13th of the month, based on the first letter of your last name. Delays can also happen if renewal paperwork was submitted late or due to banking holidays.
Verify your surname-based issuance day on the official FAQ page.
Check your case status on Health-e-Arizona Plus. If it shows “pending,” call the DES Customer Assistance line and ask for an update.
Before you shop, check your EBT balance using an app like Benny, the ebtEDGE portal, or the phone service to avoid a decline at the register.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card provides benefits for the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as Temporary Assistance for Needy Families (TANF). Effectively managing these funds helps with budgeting and prevents shortages.
This guide covers the different ways to check your Arizona EBT balance, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Arizona
You can check your Arizona QUEST EBT card funds in four ways: online through the ebtEDGE website, with the Benny mobile app, by calling the 24-hour customer service line, or by looking at your last store receipt. Some ATMs also provide information for your EBT Cash account. Each method gives you quick access to your benefit information.
1. Check Online via ebtEDGE
Accessing your account information through the ebtEDGE website is a fast way to see your food and cash benefit totals from any computer or phone browser.
Go to the Arizona DES EBT page and click the link for “Check Your Balance” to open the ebtEDGE.com portal.
Choose “Cardholder Login.”
If it is your first time, click “Register” and create a user ID and password using your 16-digit card number, PIN, and ZIP code. Otherwise, enter your existing user ID and password.
Accept the terms and press “Log in.”
Your current SNAP and EBT Cash balances will appear on the main page. You can also use the menu to view up to 60 days of transaction history or freeze your card.
2. Use the Benny App
Using the Benny app on your smartphone provides an updated view of your funds each time you open it.
Download the Benny app from the Apple App Store or Google Play.
Open the app, select “Add Card,” and enter your QUEST card number and the ZIP code associated with your case.
Confirm the one-time security code you receive via text message. Your balances will refresh automatically.
Benny also gives you cashback on eligible EBT purchases at participating stores like Walmart, Costco, and Trader Joe's.
3. Call the Customer Service Line
Calling the automated phone line allows you to hear your account details, change your PIN, or report a lost card 24/7.
Dial the toll-free number at 1-888-997-9333 (TTY 1-800-367-8939).
Select your preferred language. The menu includes English, Spanish, Arabic, and Vietnamese, with additional multilingual support available.
Enter your 16-digit EBT card number followed by your 4-digit PIN.
Follow the prompts for a “balance inquiry” to hear your SNAP and EBT Cash funds. You can also request your last ten transactions.
To speak with a live agent for more help, stay on the line or press “0.”
4. Review a Receipt or Use an ATM
Checking your last grocery store receipt is a simple way to see your remaining funds after a transaction.
You can also use an ATM for an inquiry, which typically shows your EBT Cash funds. To do this:
Insert your QUEST card at an ATM that displays the QUEST or STAR logo.
Choose the “Balance” option, then select “Checking.”
You can then view the result on the screen or get a printed slip.
Since ATMs generally only show your EBT Cash account, you can check your SNAP funds on the ebtEDGE website or with the Benny app.
To avoid extra charges when using an ATM, use a surcharge-free machine. You can find one using the Allpoint Locator or the “Find ATM” tool inside the ebtEDGE portal.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Arizona is seeing a significant rise in phishing and "smishing" text scams from criminals impersonating government agencies. Understanding the different forms these scams can take is important for protecting your benefits before they are compromised.
How EBT Benefits Can Be Stolen
Thieves use several methods to steal benefits. Card-skimming devices on store checkouts or ATMs copy your card's data, while hidden cameras capture your PIN. Scammers also use "smishing" texts and phishing calls, impersonating DES to trick you into revealing your card number and PIN on fake websites or over the phone.
What To Do If Your Benefits Are Stolen
A state program that replaced electronically stolen benefits for thefts between October 2022 and December 2024 has ended, and reimbursements are no longer available. If your physical card is lost or stolen, report it immediately by calling the FIS number on the card. More details are on the official EBT website.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, everyday issues can disrupt access to your benefits. Here are three common problems EBT cardholders face and the steps you can take to resolve them quickly.
PIN Problems
Entering the wrong PIN three times in a row will automatically lock your card for security. It is also easy to forget your PIN if you do not use the card often.
Call Fidelity National Information Services (FIS) customer service at 1-888-997-9333 and use the “PIN change” option. You will need your 16-digit card number and date of birth to verify your identity.
If the automated system cannot verify you, visit a local Arizona Department of Economic Security (DES) Family Assistance Administration office with a photo ID to reset your PIN in person.
Once reset, write the new PIN in a secure place or store it in an encrypted phone note to avoid forgetting it again.
Card Will Not Swipe, Tap, or Insert
A worn magnetic stripe or a damaged chip can prevent a point-of-sale terminal from reading your card. This damage often comes from daily friction in a wallet or exposure to heat, which can warp the plastic.
Inspect the card for cracks or deep scratches. You can ask the retailer to try a manual entry, but only once.
Order a replacement from FIS. The first replacement each calendar year is free, and later ones cost $5.
If you need the card the same day, ask DES staff to issue an emergency replacement at a regional office. Remember to bring a photo ID.
After the new card arrives, call FIS or use the ebtEDGE app to activate it and move your existing PIN over.
No Benefits on the Expected Deposit Date
If you check your balance and see it is zero on your expected deposit day, do not panic. Arizona issues benefits on a staggered schedule between the 1st and 13th of the month, based on the first letter of your last name. Delays can also happen if renewal paperwork was submitted late or due to banking holidays.
Verify your surname-based issuance day on the official FAQ page.
Check your case status on Health-e-Arizona Plus. If it shows “pending,” call the DES Customer Assistance line and ask for an update.
Before you shop, check your EBT balance using an app like Benny, the ebtEDGE portal, or the phone service to avoid a decline at the register.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card provides benefits for the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as Temporary Assistance for Needy Families (TANF). Effectively managing these funds helps with budgeting and prevents shortages.
This guide covers the different ways to check your Arizona EBT balance, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Arizona
You can check your Arizona QUEST EBT card funds in four ways: online through the ebtEDGE website, with the Benny mobile app, by calling the 24-hour customer service line, or by looking at your last store receipt. Some ATMs also provide information for your EBT Cash account. Each method gives you quick access to your benefit information.
1. Check Online via ebtEDGE
Accessing your account information through the ebtEDGE website is a fast way to see your food and cash benefit totals from any computer or phone browser.
Go to the Arizona DES EBT page and click the link for “Check Your Balance” to open the ebtEDGE.com portal.
Choose “Cardholder Login.”
If it is your first time, click “Register” and create a user ID and password using your 16-digit card number, PIN, and ZIP code. Otherwise, enter your existing user ID and password.
Accept the terms and press “Log in.”
Your current SNAP and EBT Cash balances will appear on the main page. You can also use the menu to view up to 60 days of transaction history or freeze your card.
2. Use the Benny App
Using the Benny app on your smartphone provides an updated view of your funds each time you open it.
Download the Benny app from the Apple App Store or Google Play.
Open the app, select “Add Card,” and enter your QUEST card number and the ZIP code associated with your case.
Confirm the one-time security code you receive via text message. Your balances will refresh automatically.
Benny also gives you cashback on eligible EBT purchases at participating stores like Walmart, Costco, and Trader Joe's.
3. Call the Customer Service Line
Calling the automated phone line allows you to hear your account details, change your PIN, or report a lost card 24/7.
Dial the toll-free number at 1-888-997-9333 (TTY 1-800-367-8939).
Select your preferred language. The menu includes English, Spanish, Arabic, and Vietnamese, with additional multilingual support available.
Enter your 16-digit EBT card number followed by your 4-digit PIN.
Follow the prompts for a “balance inquiry” to hear your SNAP and EBT Cash funds. You can also request your last ten transactions.
To speak with a live agent for more help, stay on the line or press “0.”
4. Review a Receipt or Use an ATM
Checking your last grocery store receipt is a simple way to see your remaining funds after a transaction.
You can also use an ATM for an inquiry, which typically shows your EBT Cash funds. To do this:
Insert your QUEST card at an ATM that displays the QUEST or STAR logo.
Choose the “Balance” option, then select “Checking.”
You can then view the result on the screen or get a printed slip.
Since ATMs generally only show your EBT Cash account, you can check your SNAP funds on the ebtEDGE website or with the Benny app.
To avoid extra charges when using an ATM, use a surcharge-free machine. You can find one using the Allpoint Locator or the “Find ATM” tool inside the ebtEDGE portal.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Arizona is seeing a significant rise in phishing and "smishing" text scams from criminals impersonating government agencies. Understanding the different forms these scams can take is important for protecting your benefits before they are compromised.
How EBT Benefits Can Be Stolen
Thieves use several methods to steal benefits. Card-skimming devices on store checkouts or ATMs copy your card's data, while hidden cameras capture your PIN. Scammers also use "smishing" texts and phishing calls, impersonating DES to trick you into revealing your card number and PIN on fake websites or over the phone.
What To Do If Your Benefits Are Stolen
A state program that replaced electronically stolen benefits for thefts between October 2022 and December 2024 has ended, and reimbursements are no longer available. If your physical card is lost or stolen, report it immediately by calling the FIS number on the card. More details are on the official EBT website.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, everyday issues can disrupt access to your benefits. Here are three common problems EBT cardholders face and the steps you can take to resolve them quickly.
PIN Problems
Entering the wrong PIN three times in a row will automatically lock your card for security. It is also easy to forget your PIN if you do not use the card often.
Call Fidelity National Information Services (FIS) customer service at 1-888-997-9333 and use the “PIN change” option. You will need your 16-digit card number and date of birth to verify your identity.
If the automated system cannot verify you, visit a local Arizona Department of Economic Security (DES) Family Assistance Administration office with a photo ID to reset your PIN in person.
Once reset, write the new PIN in a secure place or store it in an encrypted phone note to avoid forgetting it again.
Card Will Not Swipe, Tap, or Insert
A worn magnetic stripe or a damaged chip can prevent a point-of-sale terminal from reading your card. This damage often comes from daily friction in a wallet or exposure to heat, which can warp the plastic.
Inspect the card for cracks or deep scratches. You can ask the retailer to try a manual entry, but only once.
Order a replacement from FIS. The first replacement each calendar year is free, and later ones cost $5.
If you need the card the same day, ask DES staff to issue an emergency replacement at a regional office. Remember to bring a photo ID.
After the new card arrives, call FIS or use the ebtEDGE app to activate it and move your existing PIN over.
No Benefits on the Expected Deposit Date
If you check your balance and see it is zero on your expected deposit day, do not panic. Arizona issues benefits on a staggered schedule between the 1st and 13th of the month, based on the first letter of your last name. Delays can also happen if renewal paperwork was submitted late or due to banking holidays.
Verify your surname-based issuance day on the official FAQ page.
Check your case status on Health-e-Arizona Plus. If it shows “pending,” call the DES Customer Assistance line and ask for an update.
Before you shop, check your EBT balance using an app like Benny, the ebtEDGE portal, or the phone service to avoid a decline at the register.
Check Your EBT Balance & Get Cashback On SNAP
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Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
